Ratings based on 594 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.1 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from UK

Nice hotel close to shops, restaurants etc.

Posted Sep 21, 2016
Pros: Quiet hotel with friendly and helpful staff. Excellent breakfast. Pool and sun deck on the top floor.
Cons: Would have liked a room with a balcony and a better view.
Location: Bars , restaurants , sea front within walking distance where you could catch a ferry to Valletta or take other cruises around Malta or Gozo.
Stayed here for a week and booked a day trip to Gozo which was very good value and used the hop on hop off buses. Plenty of bars and eating places within walking distance.
3 out of 5
by A verified traveler from Dorset, UK

Could be so nice but looking tired in places

Posted Sep 19, 2016
Pros: Infinity pool on 9th floor, staff were friendly enough especially the chambermaids who did a good job. Not too far from the airport too.
Cons: Renovate your rooms on the 3rd floor including the bathrooms, plus the corridors as they have a bit of a stale unpleasant smell. Lower prices by pool.
Location: About 10 minutes walk from the promenade, lots of restaurants to choose from and would recommend taking the ferry over to Valette rather than the bus.
When we arrived reception staff were friendly enough, but even though The Victoria's website stated rooms had been renovated ours was not (3rd floor be warned), looked very tired especially the bathroom, discoloured bath, leaking shower screen so puddles on the floor every time we used the shower we ended up with puddles! The light over the mirror in the room wasn't working but maintenance did sort that on the night we complained, however the door handle to the room kept coming off in our hand when we pulled the door to close, imagine maintenance tried to fix this but not an easy fix, probably needed replacing? There was no instructions to close the safe so had to get a member of staff to show us how to reset which they were happy to do, but it was just these little things that surely should be checked/provided on arrival? The pool area on the 9th floor was nice, pool is freezing though even in September!! We did eat here for lunch a few times but we thought it was a bit over priced, staff were friendly and efficient enough. We didn't use any of the other facilities so can't comment. The hotel is about a 10 minute walk from Sliema's promenade which was fine, but just been warned whatever way you go there is a bit of a hill, stilettos not a good option!
4 out of 5
by A verified traveler from Holme, Cumbria

Good central location

Posted Sep 15, 2016
Pros: the pool, the friendaly staff.......nothing was too mush trouble.....so helpful
Cons: The only complaint was they did not have a detailed information pack in the room to inform how to go about using the extensive hotel facilities.
Location: Buses to all the tourist locations just down the street.
Good hotel, friendly staff, close to bus stops and valleta ferry, food good, pool great, very large room(303). The bathroom was tired.....could do with updating...but was fully functional. We would stay here again.
5 out of 5
by A verified traveler from Madrid

Buen hotel con magnifica ubicacion

Posted Sep 7, 2016
Pros: Calidad del hotel y atencion del personal. Su ubicacion es muy buena y a la vez tranquila
Cons: El salon de desayunos se podia llenar en algun momento.
Location: A cinco minutos de la playa de Sliema, de la parte comercial y de ferry y excursiones.Muy bien para visitar La Valeta y las tres ciudades.
Hotel de calidad bien ubicado para visitas historicas (La Valeta, tres ciudades) asi como para la playa y para oferta de restaurantes y compras. Personal muy atento y eficaz. Una incidencia inicial con la habitación la resolvieron y nos dieron una de nivel superior. Tiene piscinas y restaurantes. En conjunto estancia muy satisfactoria.
Comment from Hotel Management
Sep 15, 2016 by Kevin Callus, Hotel Management
Dear Webster, At The Victoria Hotel, we like to adhere to what the hotel's name implies, and treat our guests like royalty. Your positive feedback regarding your stay with us at The Victoria Hotel has been very well received by the whole team. May we have the pleasure of welcoming you back for yet more pleasant stays at The Victoria Hotel. Sincerely, Kevin Callus Hotel Manager
5 out of 5
by A verified traveler from London

Amazingly friendly and helpful staff

Posted Sep 5, 2016
Pros: The friendly staff
Location: Walking distance to Sliema and St Julian's Bay - both with excellent restaurants and bars.
The staff at the Victoria hotel were a delight! They were so helpful and attentive, everything from pick-up from the airport, to local restaurant recommendations and bookings. The facilities are perfect. Nice rooftop pool- and good poolside bar.
Comment from Hotel Management
Sep 15, 2016 by Kevin Callus, Hotel Management
Dear Steph, Thank you for placing your comments about your stay at The Victoria Hotel . We love to hear what our guests have to say about their experiences at The Victoria Hotel Looking forward to having you back at The Victoria Hotel again soon. Sincerely, Kevin Callus Hotel Manager
3 out of 5
by A verified traveler from London

Stylish hotel but needs renovation

Posted Sep 1, 2016
Staff at concierge particularly were very friendly and tried to be helpful and kind giving maps and information and honest advice. However I feel that the hotel needs renovation... Some carpets looks old, bathtub didn't shine and had marks and looked scratched, and there weren't many products. Also they didn't change the bedsheets even once in my whole stay there. Most importantly - their photos grossly exaggerate the size of their pool! Esp the outdoor pool - it is TINY and you cannot really swim in it! I say that as a petite female too. Indoor pool is bit bigger but still not that big. Disappointing pools. Also steam room doesn't work well.
Comment from Hotel Management
Sep 5, 2016 by Kevin Callus, Hotel Management
Dear Farah, Feedback from our esteemed clients is always welcome and it is only through your comments that we may assess how well the services we render as a 4-Star Hotel are being favoured with guests. We have recently upgraded some floors and also the public areas. Projects are in the pipeline for the immediate refurbishment of the rest of the floors. We look forward to host you once again at The Victoria Hotel next year. Sincerely, Kevin Callus Hotel Manager
5 out of 5
by A verified traveler from Torino

Bellissimo hotel in una buona zona

Posted Aug 31, 2016
Pros: Camera confortevole e spaziosa, personale cortese, bellissima terrazza con piscina e palestra.
Cons: Il bagno della camera potrebbe essere migliorato ancor di più. Dovrebbero includere la colazione nel prezzo.
Location: L'hotel è situato in una zona residenziale, tranquilla, abbastanza strategica per i trasporti, fermate bus (sul lungo mare) a meno di 5 minuti a piedi
Io e la mia ragazza siamo stati in questo hotel tra il 6 e il 13 agosto e ci siamo trovati molto bene, perchè oltre ad essere una bella struttura completa di ogni servizio (piscina interna/esterna, palestra, spa, ecc), risulta essere in una buona posizione, infatti è situato in una zona residenziale, tranquilla, abbastanza strategica per i trasporti, utili soprattutto per raggiungere San Julian (cuore della movida notturna di Malta), che risulta raggiungibile anche passeggiando sul lungo mare, e le varie spiaggie dislocate su Malta. Le fermate del bus (sul lungo mare) si trovano a meno di cinque minuti a piedi dall'hotel. La zona di Sliema è ricca di negozietti e bar, quest'ultimi utili per le colazioni non comprese nel pacchetto standard. L'hotel è pulito ed elegante, e la nostra camera (situata al sesto piano) era confortevole e grande, per non parlare dell'enorme e comodo letto. Consiglio vivamente questa struttura.
Comment from Hotel Management
Sep 5, 2016 by Kevin Callus, Hotel Management
Dear Christian, We are delighted that The Victoria Hotel left such a good impression on you from beginning to end. Many thanks for placing your positive review about your recent stay at The Victoria Hotel on Expedia. Your feedback is of utmost importance to all the Management and staff. We look forward to the pleasure of welcoming you back at The Victoria Hotel for further impressive stays. Sincerely, Kevin Callus Hotel Manager
5 out of 5
by A verified traveler

Super bonne expérience

Posted Aug 28, 2016
Pros: Roof top et situation géographique
Cons: Hall d'entrée de l'hôtel est un peu humide et ancien.
Location: on est prêt de tout sans avoir la foule et les inconvénients.
Super expérience, on a séjourné 1 semaine, et honnêtement je le recommande vivement. Le roof top est extraordinaire, avec une piscine à débordement, les chambres sont plus que correctes et le personnel très accueillant. la situation géographique est géniale, à 5 minute de la mer et des arrêts de bus. Donc pour un voyage de dernière minutes j'étais très contente (attention adapteur en prêt à l'accueil et wifi gratuit dans tout l'hôtel contrairement à ce qui est indiqué sur les prospectus).
Comment from Hotel Management
Aug 29, 2016 by Kevin Callus, Hotel Management
Dear Naoëlle, We are delighted that The Victoria Hotel left such a good impression on you from beginning to end. Many thanks for placing your positive review about your recent stay at The Victoria Hotel. We look forward to the pleasure of welcoming you back at The Victoria Hotel for further impressive stays. Sincerely, Kevin Callus Hotel Manager
5 out of 5
by A verified traveler from catania

Hotel fantastico , personale stupendo!!

Posted Aug 25, 2016
Un hotel fantastico , pulito al 100% Personale , gentilissimo , cortese ed educato . Piscine pulitissime , piccola e confortabile palestra , le camere venivano pulite tutti i giorni e le tovaglie cambiate ogni giorno !! Il personale pronto ad aiutarti in ogni modo . LO CONSIGLIO A TUTTI ❤️
Comment from Hotel Management
Aug 25, 2016 by Kevin Callus, Hotel Management
Dear Donatella, Thank you for placing your comments about your stay at The Victoria Hotel We love to hear what our guests have to say about their experiences at The Victoria Hotel We always go through our guests' comments with considerable interest as your feedback keeps us informed regarding what our guests like or dislike. Looking forward to having you back at The Victoria Hotel again soon. Sincerely, Kevin Callus Hotel Manager
3 out of 5
by A verified traveler from Roma

Non è assolutamente un 4 stelle.

Posted Aug 22, 2016
Le camere sono grandi ma l'arredamento è vecchiotto. In quanto alla pulizia ho trovato sangue sul mio cuscino ed ho detto tutto. Bagno vecchio e con scarichi non funzionanti. Note positive: i personale cordiale e disponibilissimo, il parcheggio interno e poi confina con il the palace che è il 5 stelle della stessa catena, dove si mangia molto molto bene.
Comment from Hotel Management
Aug 25, 2016 by Kevin Callus, Hotel Management
Dear Francesca, On behalf of The Management and Staff, I would like to thank you for sparing some time to post your review I am extremely disappointed to hear that your stay with us did not live up to your expectations and would like to apologize on behalf of all the team at The Victoria Hotel. It is only through your feedback and suggestions that we keep improving our product to ensure expectations are met. Once again we apologize for the inconvenience caused during your stay and hope that our commitment to continuously improve will make you change your mind to re-visit our hotel in the future. Sincerely, Kevin Callus Hotel Manager