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Reviews of The Windsor Hotel

4 out of 5
The Windsor Hotel
Windsor Terrace, Sliema, Malta

Reviews

6.0
Rating 10 - Excellent. 54 out of 558 reviews" "
Rating 8 - Good. 165 out of 558 reviews" "
Rating 6 - Okay. 139 out of 558 reviews" "
Rating 4 - Poor. 113 out of 558 reviews" "
Rating 2 - Terrible. 87 out of 558 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

nathan

Disliked: Property conditions & facilities
Check in was a mess. Staff argued about rooms available, and my room wasn’t available until 2 hours after the check in was supposed to start. Elevator was constantly broken, had to go up to the 4th floor via stairs that wound past construction work. WiFi was constantly out, pool and sauna were not open. Bed and pillows were very uncomfortable. Shower had no door, so bathroom floor was constantly wet. Breakfast consisted of horrible eggs, raw bacon, decent sausage, and beans. Toast and cheap packaged pastries, cereals were also available.
Stayed 4 nights in Apr 2024

2/10 Terrible

Esther

Stayed 6 nights in Apr 2024

2/10 Terrible

Caleb

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff were excellent and the AC worked well, everything else made me sad I chose this property, which is one of the worst "hotels" I've stayed in. The staff need taxes paid in cash, but don't have change. The property looks nice when you enter, but doesn't hold true once you get into the elevator and your room. The place was very dirty and dated and they claim they have free onsite parking (the only reason I chose this place) but you are left to park in the street. The water pressure was terrible and sometimes cut out and couldn't provide water at all and there were power outages while there. The lift was down most of the time and they were doing construction, even while trying to sleep, so my bed was shaking from their drilling while trying to sleep. The bed was somewhat comfortable, but the pillows were lumpy and the lighting in the room was terrible. This is the 2nd worst "hotel" of thousands I've stayed in. Save your money and sleep literally anywhere else, I wish I did! This place was not worth the money.
Stayed 2 nights in Apr 2024

4/10 Poor

Josh

Liked: Staff & service
Disliked: Property conditions & facilities
Construction work all week on level 3, half 8 every morning loud noise from builiding, no mention of this ongong when checking in, hotel porters very inconsiderate of guest, very loud and i heard a few arguments - i would stay again as very cheap and great location, hopefully next time the Construction if complete
Stayed 7 nights in Mar 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service
Stayed 14 nights in Jan 2024

4/10 Poor

Jitendrabhai

No hot water nor pressure on cold water throughout my stay, Breakfast was terrible..!! This Hotel is not 4 Star I can recommend 2 Star…
Stayed 3 nights in Dec 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities
It is what it is, 4 nights bed and breakfast for £118.00, comfortable rooms in an area a couple of minutes away from the lovely Sliema Prom.
Stayed 4 nights in Nov 2023
Response from ella on Nov 28, 2023
Thanks for your feedback. Glad you enjoed your stay

2/10 Terrible

Hugo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the reviews I was kind of accepting walking into a problematic hotel, but I was optimistic because it wasn't the high season. I was wrong. Breakfast was bad. Large bowls with yogurt that no one touched, I have no idea if they switched from one day to the other, I've nerver seen such a thing. Cheap bread, bland eggs, badly cooked bacon, limited cheap choices. No healthy choices Room ok-ish, bathroom deserved to be cleaned a lot better. Lots of noise from inside the hotel, you'll ear everything from the corridors and the elevator. One day I didn't have hot water, the other days I had to wait a few minutes to have hot running shower. It says it has 4 stars... no way in hell.
Stayed 5 nights in Nov 2023
Response from ella on Nov 28, 2023
looking into matters

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A mixed bag
Positives: Good room, reasonable location and excellent staff. Negatives: the Wi-Fi fluctuated between patchy and non-existent. The shower was very basic too.
Stayed 5 nights in Oct 2023
Response from Trevor S on Nov 5, 2023
Thanks a lot for your positive review!

8/10 Good

Gary

Stayed 1 night in Oct 2023
Response from Trevor S on Nov 5, 2023
Thanks alot for your positive rating!

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities
I like my room
Stayed 5 nights in Sep 2023
Response from Trevor S on Oct 11, 2023
Thanks a lot for your review! we truly appreciate it! :)

10/10 Excellent

Kostantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from ella on Oct 9, 2023
Thanks for your feedback. Glad you enjoyed your stay with us and hope to have you back in the near future.

6/10 Okay

Lorraine

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2023
Response from TS on Oct 4, 2023
Thanks a lot for your review! we truly appreciate it

6/10 Okay

Andrew

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good points - Reception staff are nice. Good location and room clean and comfortable. Has a pool. Bad points - Major attention to detail needed (I don’t know what their maintenance staff are doing). Painting on the walls and door frames on the 5th floor look like it was done by an 8 year old, the swimming pool steps are missing screws and are loose, the toilet by the pool has no toilet seat, the indoor pool is a building site (not that we would have used it), the jacuzzi looks grimy, one of the lifts has an exposed wire showing and you have to constantly ask reception to renew your room key card as the magnetic system does not work. Maybe as it was near the end of the Summer season these jobs will be rectified over the Winter months as has the potential to be a good hotel. Unfortunately due to the current general maintenance issues we wouldn’t return!
Stayed 7 nights in Sep 2023
Response from Trevor S on Oct 10, 2023
Thank you for offering up this feedback, and I’m happy to hear that staff were welcoming. I’m disappointed however to hear that you felt that our service wasn’t up to scratch. Review like this will surely help us to improve our service. If you ever return to the area and are in need of another comfortable night’s sleep, my team and I would be honored to host you again.

6/10 Okay

Aaron

Liked: Cleanliness, room comfort
Good hotel, but unhelpful reception.
Hotel is in decent condition. However reception staff needs to be more friendly and better trained. Twice they could not give my change for the fees they charged me. And one of them forgot to give it back to me. Not very helpful reception staff as well. Needs to have better focus on customer service.
Stayed 3 nights in Sep 2023
Response from ella on Oct 9, 2023
Thanks for your feedback will look into this!

6/10 Okay

James

Liked: Cleanliness
Stayed 14 nights in Sep 2023
Response from ella on Oct 9, 2023
thanks for your feeback !

2/10 Terrible

Tracy, Suffolk

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Hotel we have ever stayed in. Door card never worked half the time. Hand and bath towels were taken away during cleaning and never replaced. Bath towels took six days for clean ones. They were soaking wet and just folded back up and put on the bed. Door handle came off everytime we opened the door. Fridge was not working except for the light. Tv was not working. Water bottles and buckets outside of the door from water leakage. Doors punched in, indoor swimming pool closed. Outdoor swimming pool had glass at the bottom of the steps. Staff rude when we complained. Bottom sheet was taken away on the second day and not replaced.
Stayed 7 nights in Sep 2023
Response from Trevor S on Oct 10, 2023
Dear Tracy, Thank you for bringing this matter to our attention. We have taken note of your comments and will work to improve our services in the future. If there is anything else we can do to make up for your experience, please do not hesitate to let us know.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Amazing location
Stayed 2 nights in Sep 2023
Response from ella on Oct 9, 2023
Thanks for your feedback and glad you enjoyed your stay.hope to have you again in the near future

10/10 Excellent

Vincent

Stayed 1 night in Aug 2023

4/10 Poor

Missy

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Good notes: super cold air conditioning that performed at it‘s best during a heat wave. There was also a large industrial fan provided. Bad notes: I was greeted by a family already quite comfortable in my hotel room, but was quickly given a new room. Stains on the sheets and duvet. Crunchy thin towels, little to no water pressure and the shower head wall attachment was non existent. Questionable clothing items from the previous tenant were found on the balcony. Upon checking out, we were rushed to leave our room prior to check out time three times by housekeeping.

8/10 Good

Jordy

Liked: Cleanliness
Good value. 15-walk to Silema ferry point for Valletta. 10-min walk to Ballutta Bay beach.
Stayed 4 nights in Jun 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from TS on Jun 20, 2023
Many thanks for your positive review. We truly appreciate it.

4/10 Poor

STEPHEN

Stayed 3 nights in Jun 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from TS on Jun 20, 2023
Many thanks for your positive review. We truly appreciate it.

4/10 Poor

Grace

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Albert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Tired property with terrible customer service. Never stay here. Everything is broken, including our balcony door, shower door, shower faucet, outlets, elevator, breakfast room. The indoor pool and hot tub have not worked in years. Expedia should ban this hotel from their site.
Stayed 7 nights in May 2023

6/10 Okay

Helen

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The Hotel itself need to be managed much better in terms of cleaning and maintenance of the general areas. The bedroom and bathroom was clean and comfortable. The bar fridge only operates when the key card is in the slot in the room so when you leave the fridge goes out and gets mouldy and smelly. Some electrical sockets did not work and others crackle when in use.
Stayed 8 nights in May 2023

6/10 Okay

Dusan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a cosy place but the breakfast was a literal car crash … during my whole stay there was a school trip and there was never food left for breakfast, constantly something wasmissing - relaxing breakfast? No! A pity that the hotel staff didn’t worry about any other guest and their comfort!! Very disappointing!
Stayed 3 nights in May 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

6/10 Okay

Martin

Stayed 7 nights in May 2023

4/10 Poor

Kai

Disliked: Staff & service, property conditions & facilities
I stayed here for three nights, the staff aren’t helpful, the lift was broken, the advertised jacuzzi and sauna did not work
Stayed 3 nights in May 2023

2/10 Terrible

Jorunn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel non-communicable
Hotel did not answer their phone or emails, so could not get confirmation that arrival after midnight was ok, so opted for not going there, with the chance of standing on the street in the middle of the night.
Stayed 1 night in May 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What I expected. Nothing stood out in any way. Compared to other properties it is probably not the worst value for money, pretty basic but clean and conveniently located. There is some renovation observed so hopefully the overall quality improves. As of today, Windsor is basically a run down hotel that had it prime days decades ago. Everything lacks atmosphere, and taste (frankly). Speaking of which, breakfast was good for the money but pretty sure it would miss more options if I had to stay for a week. Not a single TV channel worked, maybe that can be fixed when brought up to receiption but who bothers at midnight. Not that I wanted to, because the remote looked just gross. Maybe consider getting ultrasonic cleaners to make it more appealing, or replace the unit altogether.
Stayed 1 night in May 2023

2/10 Terrible

Freedom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for 6 nights and didn't have any hot water for all nights. I complained to reception 4 times, who kept telling me they fixed it and to give it time.
Stayed 6 nights in Jan 2023
Response from TS on Feb 7, 2023
Regrettably to note that this is quite a strange complaint! We definetly did not have the problem of hot water. If it was the case we would have changed the room to rectify the situation. We have checked with our reception desk and they never received such a complaint. I am sure that you would have not stayed at the hotel without hot water in such a cold weather. Would appreciate if you advise your full name and the room number.

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
QUIET WITH A COMFY BED
NEEDED SOMEWHERE QUIET AS MY OWN HOTEL WAS FILLED WITH NEW YEARS REVELLERS THIS HOTEL WAS PERFECT FOR A NIGHTS BREAK AWAY FROM THE NOISE. I HAD UNINTERUPTED SLEEP ON A GOOD QUALITY BED.
Stayed 1 night in Dec 2022
Response from TS on Feb 7, 2023
Thanks a lot for your positive review. We are very glad that you enjoyed your stay with us.

8/10 Good

Justin

Traveled with group
Liked: Cleanliness, staff & service, amenities
Excellent location, breakfast a bit hit and miss, very friendly staff. Needs a bit of a refurbishment, but i understand the financial issues they will have had during covid lockdowns.
Stayed 4 nights in Sep 2022

8/10 Good

Ivan

Liked: Cleanliness, staff & service, room comfort
Nice place really‼️
Lovely stay. A bit in need of being redecoration and repair. But nothing of substance!!
Stayed 1 night in Sep 2022
Response from TS on Sep 12, 2022
thanks for your positive review. We appreciate it

10/10 Excellent

Venizela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

8/10 Good

Anish

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2022
Response from TS on Sep 12, 2022
Thanks for your positive review. We appreciate it

6/10 Okay

Lily

Disliked: Property conditions & facilities
The location of the hotel was ok, near to the beach and bus stops as well as shops & eateries. However, my experience was nothing to write home about, my air condition did not work and when I reported it, it was looked at the first night and it would for about 5mins then it stopped I had to sleep with a dirty standing fan. When I reported it the next morning I was informed it has been reported to a company for it to be fixed because it was under warranty when I asked when this would be the guy said to me "I dont know; maybe today or tomorrow" shrugging his shoulders at me. I only had a standing fan working my entire stay with dirty fan blades. The bathroom was ok, a bit of damp, my towels were not changed though I left them on the floor as stipulated by them if you want them changed. The shower did not have a door, bathing was difficult as I had to try not to wet the floor. My bed was a twin bed & one was longer than the other & i kept hitting my leg on the longer bed. The breakfast was pitiful & not much of a variety, the juice machine didn't work but then they had juices out in jars the next day. I didn't use the swimming pool as it was on the 6th floor. My room was on the 4th floor but guess what the lift didn't work so i had to take it to the 5th floor & walk down the stairs before i could access my room. Most of the guests were young & made so much noise. I don't know if I'll return but if there wasn't a choice then maybe.
Stayed 3 nights in Jul 2022

4/10 Poor

Athena

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Despite being at the hotel an hour before check-in we never got a room until 2.20 as the receptionist was too busy trying to organise a group of around 30 young people there through the EF program. We had to make repeated requests for our room. The room was clean enough but obvious signs of wear and tear, broken light fixings and chips on the furniture. The air conditioning worked well. The buffet breakfast was cold and the restaurant understaffed when we advised, they reheated it in the microwave 😑 the selection was very poor. The lift broke down due to being misused by the gangs of young people staying in the hotel, after 5 days it still wasn't fixed we had to carry our luggage from the 5th floor and a woman had an accident due to the stairs being narrow, poorly light and no hand rails. When we asked the receptionist to book a taxi, he qoted €13 euros more than the taxi to get there.
Stayed 7 nights in Jun 2022

8/10 Good

Yan chung

Stayed 3 nights in Jun 2022
Response from TS on Jun 19, 2022
Hi, Thanks for your positive rating. We are glad you enjoyed your stay with us

4/10 Poor

Cândido

Traveled with group
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from grob on Jun 16, 2022
sorry to hear about this :(

4/10 Poor

Andrej

Stayed 4 nights in May 2022
Response from grob on Jun 16, 2022
sorry to hear about this

10/10 Excellent

Külliki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit
My visit was very short. There was no time to enjoy all the services offered.
Stayed 1 night in May 2022
Response from grob on Jun 16, 2022
Thanks for your feedback :)

2/10 Terrible

Fahmi

Stayed 1 night in May 2022
Response from grob on Jun 16, 2022
sorry to hear about this

6/10 Okay

Colin

Traveled with group
Liked: Staff & service
Stayed 7 nights in Sep 2020

4/10 Poor

Benn

Disliked: Cleanliness, property conditions & facilities
not my best stay here
This was my 3rd time staying here and unfortunately it was not the best time! For the first 2 days there was no working keys for the room and had to be accompanied to the room to let me in and when the keys were working after 2 days had to have them re done! For the first 2 days had no hot water in the shower and to be fair after I told them it’s was sorted out only for it not to have hot water again for the last 2 days and unfortunately I was leaving so no time to have it fixed! There was a lot of kids staying in the hotel and at night was extremely noisy and although this is not the hotels fault I can’t help but think they could have told the staff of the school trip that it was a problem for other guests! After 2 days the cleaners took my towels out of the room but never replaced them and as for cleaning the room all they done was make the bed no sheets were changed for 9 nights I personally think that’s not acceptable! Despite all of these problems I have to say the staff are extremely friendly and helpful and I have to say it was nice coming back to friendly faces! I understand that it’s been a extremely difficult time all over the world and hotels have suffered a lot more than other businesses but I think this hotel needs a lot of attention and upgrading! Sorry hotel Windsor but this is my honest review
Stayed 9 nights in Jul 2020
Response from ella on Aug 25, 2020
Sorry for delay however just saw your review. I am very sorry re the above and have spoken to all concerned. I hope you do travel to the Windsor hotel and in this case we are prepared to offer you 2 free nights on your next trip

8/10 Good

Marcel

Liked: Staff & service
Location was good AC remote did not work Straff was great! They Did not change my bed blankett more then once in 14 days. So i needed to tell them to change it after I noticed it was not changed after cleaning. The bed was not the best but I have been sleeping in worst. The room is to noicey, I could hear people Talking in another room clearly.
Stayed 14 nights in Feb 2020
Response from ella on Mar 11, 2020
Thanks for feedback will look into things mentioned.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jan 2020
Response from ella on Mar 2, 2020
thanks for feedback