Disappointing & unexpected hotel charges "Costly"
Posted Aug 16, 2016 on Hotels
Disappointing hotel that just isn't friendly to be honest. Firstly receptionist at check in didn't know if the hotel offered food all day basic information , didn't venture to find out even. Evening meal at the hotel was pre booked over a week prior to our visit for three, yet the table was set for two as they thought for some bizarre reason only two would be dining. Disorganised service , but the food was good so I will commend the varied & enjoyable food menu. I had paid extra through hotel.com for my 11 year old daughter to be in the same room as ourselves & thus requested two beds in the room as was on offer at the hotel. The tiny camp bed set up for an average sized 11 year old was appalling to say the least but as it was a one night stay we chose to go with it. The next day to be charged an additional £10 for the same camp bed was downright rude by the hotel in my opinion especially as I had already paid extra for three visitors on a dinner bed & breakfast inclusive arrangement via hotel.com.Then the hotel also charged for my daughters restaurant meal & an additional £5 charge for breakfast all in all I had paid £215 prior to arrival & an additional £48 charge for my daughters use of the hotel when I had paid for three on booking is appalling - so £263 for one nights stay not worthy charges. The hotel receptionist on leaving said all the additional charges were chargeable.