Exterior

Reviews of Holiday Inn Express Hotel & Suites Malvern, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Malvern, an IHG Hotel
2660 S. River Creek Drive, Malvern, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 414 out of 761 reviews" "
Rating 8 - Good. 200 out of 761 reviews" "
Rating 6 - Okay. 86 out of 761 reviews" "
Rating 4 - Poor. 39 out of 761 reviews" "
Rating 2 - Terrible. 22 out of 761 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Ronny, White Oak

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel seems a little old. The exit door on the first floor of the end where I stayed did not lock very well. The staff seems to be doing pretty good with what they have. It was clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Nakischa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean
Stayed 1 night in Mar 2024

10/10 Excellent

Lal bahadur

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe
Stayed 1 night in Mar 2024

10/10 Excellent

Guillermo

Stayed 1 night in Mar 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient. Staff was very nice and welcoming. Helped with recommendations for dinner. The room is nice. The bathroom needs some repairs. Tiles peeling away from walls around the floor and sink area. Beds are hard but the pillows are magical.
Stayed 1 night in Mar 2024

2/10 Terrible

Joshua

Stayed 1 night in Mar 2024

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new property and was easy to navigate to fuel, food, and a walmart if needed. Would definitely recommend this property as a place to stop while traveling.
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite
Stayed 1 night in Feb 2024

4/10 Poor

John, LINCOLN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I like this property and have stayed here many times, but this time I recieved no maid service to refresh my room. I stayed 3 nights, when I return to my room the second day my room was not serviced. I went down to the front desk and they said they dont service after one night and I am scheduled for service tomorrow. So I grabbed some extra towels. The next day I came back to my room at 9:30pm and my room had not been touched. I was too
Stayed 3 nights in Feb 2024

10/10 Excellent

Jada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fabulous. Very clean. Comfortable. Perfect to stop in for a night!
Stayed 1 night in Feb 2024

10/10 Excellent

ANDREA

Traveled with partner
.
Stayed 1 night in Feb 2024

6/10 Okay

Cynthia

Liked: Staff & service
Disliked: Property conditions & facilities
No lights in area. Couldn’t see how to even drive to office. Looked to be on a muddy dead end road. Needs better signs and lights. Bed was very comfortable. Rachel was a great employee!!
Stayed 1 night in Feb 2024

10/10 Excellent

Debra

Stayed 1 night in Jan 2024

10/10 Excellent

Mickie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Martine, Richmond

Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service and Great breakfast.
It was great and great service and breakfast. The side door needed to be pulled in hard to be sure it was closed and locked. That was the only thing I was not to happy about. Would not want anyone coming in thru that door that did not belong there.
Stayed 1 night in Dec 2023

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were hard and uncomfortable, but it was clean. We just stayed the night and moved on the next morning.
Stayed 1 night in Dec 2023

10/10 Excellent

Meladene

Liked: Cleanliness, property conditions & facilities, room comfort
We found this hotel to be in excellent shape; clean, modern, large TV, and very comfortable bed! Great stop on our road trip!
Stayed 1 night in Dec 2023

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Welcome Rest Stop
Appeared to be relatively new hotel. Very clean and modern. Breakfast was good and freshly prepared. Arrived lated in evening and left early next morning, as just traveling through, but a welcome rest stop.
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Stayed 1 night in Nov 2023

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, reasonably priced, comfy beds, felt very safe.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night trip
clean & nice hotel, everything was clean and nice. Staff was excellent get a room away from the interstate if you dont want to hear traffic (big trucks) all night...
Stayed 1 night in Oct 2023

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Had a really good breakfast as well. Would definitely recommend!
Stayed 2 nights in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Jerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and staff. The breakfast was great! Highly recommend the Malvern Holiday Inn Express!
Stayed 1 night in Oct 2023

10/10 Excellent

Fei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Illinois

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All motel/hotel should change their check out and check inn times
Stayed 1 night in Oct 2023

10/10 Excellent

DANA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always like staying here at The Holiday Inn. Always very pleasant and friendly.
Stayed 1 night in Oct 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable. However, staff smokers should not do their smoking near the front entrance which causes guests to walk through the smoke on the way in & out of the hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like staying here. Rooms are always clean, neat, and well organized. The staff is always friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Space for my truck & 40 fr trailer
Stayed 1 night in Sep 2023

10/10 Excellent

Denh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely like how clean the room are and yes I would highly recommend this place.
Stayed 1 night in Sep 2023

6/10 Okay

Eric

Traveled with family
Liked: Cleanliness, staff & service
The hotel was nice enough for what we needed. The breakfast was good.
Stayed 2 nights in Aug 2023

10/10 Excellent

LASHAWN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, bed was comfortable and I was happy b
Stayed 1 night in Aug 2023

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Aug 2023

10/10 Excellent

Gholam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't see any dogs, the hotel was very clean. Quit and safe.
Stayed 3 nights in Jul 2023

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slept well
Stayed 1 night in Aug 2023

10/10 Excellent

Ellen

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lousy Maid Service
We had several issues with our room during our stay. When we first arrived, the air conditioner wasn’t working, and our room was 78 degrees. We had to call the front desk to get them to come fix it. It was just a matter of resetting it, but I feel it should have been done before we arrived, due to the heat wave we are under. The other issue we had was we ran out of toilet paper, trash was overflowing, and we needed new towels, and they didn’t come clean our room. We had to stop by the front desk on our way out to let them know and they said they could come the next day, but I told them we needed it that day. When we got back, we were handed a bag of towels and told to put the dirty towels and trash outside the door to be picked up. Don’t appreciate having to do the maid service when I’m paying for a room!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
One night stay with family just driving through. The hotel was new and very clean. The bed was so comfortable and they had a great hot breakfast in the mornkng. Highly recommend!
Stayed 1 night in Jul 2023

8/10 Good

Wendy

Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Jul 2023

10/10 Excellent

Cal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

aaron johnson

Traveled with family
Great price and great breakfast
Stayed 3 nights in Jul 2023

10/10 Excellent

Hope

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Everyone was nice. Breakfast was really good and hot and fresh!! Definitely recommend staying here
Stayed 1 night in Jul 2023