Ratings based on 329 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
It was an enjoyable experience. Easy check-in and easy check-out. Close to everything around town. Clean rooms, good smells, cold A/C!
3 out of 5
by A verified traveler from San Antonio

Disappointing for a Holiday Inn Express Brand

Posted Sep 5, 2017
I am very loyal to the IHG family for 25 years and this is the first poor experience I felt compelled enough to write a review. The building structure must be older as every step the person in the room above us could be heard. The bathroom sink and tub collected water and there must have been a compromise on the bed mattress as they were hard and not like a typical Holiday Inn Express. No hooks or towel racks to hang up towels. The maid knocked on our door around 9 am ready to clean our room and asked several times the same question as to when we would be leaving so she could come and get started. Even though check-out is at 11 am. This one is off the map for our next pass thru for business.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Stayed dur to daughter's wedding at Iron cross...

Posted Aug 28, 2017
All of staff were amazing and so personable! Room was clean, I would totally recommend anyone to stay!
4 out of 5
by Mary

This traveler left a rating score only Posted Jul 23, 2017 on Hotels
5 out of 5
by A verified traveler

Well rested

Posted Jul 11, 2017 on Hotels
A nice and clean location with and amazing staff.
5 out of 5
by Richard

great place

Posted Jul 10, 2017 on Hotels
best place ever to stay at people was very nice the staff was amazing they treated u better then family here if u haven't been here you need to try it
4 out of 5
by A verified traveler

Thumbs up.

Posted Jul 4, 2017 on Hotels
It was a wonderful place to stay.
2 out of 5
by Carrie

Poor

Posted Jul 3, 2017 on Hotels
Was locked out of our room then the tv didn't work then on top of that you couldn't have a late checkout to be able to go to the pool that didn't open until 10am and had to check out by 11am. Plus I was over charged for the room that I reserved at a lesser price.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2017
The staff was so friendly and accomodating! We'd stay again
5 out of 5
by Scott

Malvern holiday inn

Posted Jun 28, 2017 on Hotels
Comfortable room and very helpful staff. We loved the veggie egg white omelette.