Standard Room, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, blackout drapes, iron/ironing board
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Reviews of Quality Inn Near Mammoth Mountain Ski Resort

2.5 out of 5
Quality Inn Near Mammoth Mountain Ski Resort
Mammoth Lakes, CA

Reviews

7.4

Good

Rating 10 - Excellent. 274 out of 1001 reviews" "
Rating 8 - Good. 349 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 106 out of 1001 reviews" "
Rating 2 - Terrible. 93 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Traveled with partner
Liked: Staff & service
Rooms were run down and not the cleanest. Location was great and staff was personable.
Stayed 2 nights in Apr 2024

6/10 Okay

James

Liked: Staff & service
Way too much money for a low budget hotel but that’s not unusual for Mammoth. Good breakfast, good hot tub, rooms are ok. It’s what you need.
Stayed 1 night in Mar 2024

10/10 Excellent

Alisa

Liked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

sonya

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was super nice and helpfull.
Stayed 2 nights in Mar 2024

8/10 Good

majid

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually I like it better than Airbnb at least better beds and for sure cleaner sheets, Breakfast was a winner so convenient, and really like the Jacuzzi, Overall for the price was really worth it.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

10/10 Excellent

Ariana Joy

Stayed 2 nights in Feb 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities
Underground parking but needed 4x4 or chains to exit. Breakfast was standard. Good. Room outdated. Slept fine. Quiet in back side of property. Very friendly reception people. Hot tub is huge. Great after skiing. Very convenient to Mammoth. Restaurants within 5 min drive.
Stayed 3 nights in Feb 2024

4/10 Poor

Sandra

Disliked: Cleanliness, property conditions & facilities
This property is very beat up and run down. The common areas were filthy. The rooms were a little better. The room doors had big gaps so the noise and light from the hallway came into the room. Two of our rooms smelled like dirty diapers. Definitely no worth the price we paid.
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Parking garage makes this place extra convenient
Stayed 1 night in Jan 2024

10/10 Excellent

Olivia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive stay
Staff was friendly and helpful, breakfast was really good! Bus to the mountain is right across the street.
Stayed 1 night in Jan 2024

6/10 Okay

Jaime

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We paid top dollar over the winter break for a ski trip. The hotel is ok. It was clean but not great. They did the minimum on upgrading this older hotel. Looks like new flooring was put in the rooms but needs more refreshing. Our first room had no heat and a tv that didn’t work. Fortunately the man on the evening shift was very helpful & found a room for us. The carbon monoxide detector kept going off and we did not sleep very well. We tried to take the battery out of the detector but it wouldn’t budge.
Stayed 1 night in Jan 2024

10/10 Excellent

Susanne, Santa Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Coffee, tea, hot chocolate, cookies available. Room was cleaned every day. Skibus across the street. parking in garage.
Stayed 5 nights in Dec 2023

2/10 Terrible

tariq

Stayed 3 nights in Dec 2023
Response from Vivek Bhardwaj on Jan 2, 2024
Thank you for taking the time to complete online survey regarding your recent stay at Quality Inn near Mammoth Mountain Ski Resort.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay at our hotel. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Vivek BhardwajTask Force General ManagerQuality Inn near Mammoth Mountain Ski Resort7909345114

6/10 Okay

Ferris

Stayed 1 night in Dec 2023
Response from Vivek Bhardwaj on Jan 2, 2024
Dear Ferris,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Mammoth Mountain Ski Resort.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay at our hotel. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Vivek BhardwajTask Force General ManagerQuality Inn near Mammoth Mountain Ski Resort7909345114

10/10 Excellent

brian

Stayed 2 nights in Dec 2023

4/10 Poor

Ariana

Stayed 2 nights in Dec 2023
Response from Vivek Bhardwaj on Jan 2, 2024
Dear Ariana,Thank you for taking the time to complete online survey regarding your recent stay at Quality Inn near Mammoth Mountain Ski Resort.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay at our hotel. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Vivek BhardwajTask Force General ManagerQuality Inn near Mammoth Mountain Ski Resort7909345114

10/10 Excellent

rosalba

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like to stay here. Very clean, personnel was very nice, check-in very easy and the breakfast is pretty good. Definitely we will stay here again!
Stayed 1 night in Nov 2023

8/10 Good

Drake

Liked: Cleanliness, amenities
Not to bad
Stayed 1 night in Nov 2023

6/10 Okay

Thomas, Arlington

Stayed 1 night in Nov 2023

4/10 Poor

Kaitlyn

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t expect a lot but this place couldn’t meet the bar. We walked into the room and it literally smelled like poop and gasoline. The paint in the shower and tub was peeling, and the property itself was rather run down. We also discovered that someone left the pilot light on for our wall heater and it was just leaking gas because it wasn’t lit. So that’s a safety issue. Pretty disappointed
Stayed 2 nights in Nov 2023

6/10 Okay

Dennis

Stayed 1 night in Nov 2023

6/10 Okay

Steve

Liked: Room comfort
Disliked: Property conditions & facilities
so so
Heater was not working and room cold. Asked in th emornoimng rtop have it checked and nothing done
Stayed 2 nights in Oct 2023
Response from max on Nov 4, 2023
SORRY FOR THE INCONVENIANCE.

6/10 Okay

Wayne

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from max on Oct 26, 2023
Sorry not to fulfill your expectations

10/10 Excellent

Bob D.

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from max on Oct 26, 2023
thanks for your great response.

6/10 Okay

Ming

Liked: Cleanliness, staff & service
Everything great except this place does not have A
Everything seems fine except this facility did not have air conditioning
Stayed 1 night in Oct 2023
Response from md on Oct 18, 2023
Sorry but our property have no air conditioners.

6/10 Okay

Alan

Traveled with partner
It seems like everything in Mammoth is beat up and dated. The people are nice!
Stayed 1 night in Oct 2023
Response from max on Oct 26, 2023
Sorry not to fulfill your expectations

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in Sep 2023
Response from max on Oct 26, 2023
Thanks for your great review.

6/10 Okay

Suzanne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floor in our room was laminated and falling apart in so many areas it pinched my foot while I was barefoot!
Stayed 1 night in Oct 2023
Response from md on Oct 13, 2023
sorry for the inconveniencethe work for installing new floors is going on.On your next visit there will be no complaint.

4/10 Poor

Manuel

Traveled with partner
Disliked: Property conditions & facilities
This property needs complete renovation, seems to be right out of the 1980s. The price/value ratio is not good at all.
Stayed 1 night in Oct 2023
Response from md on Oct 13, 2023
sorry for the inconveniencethe work for installing new floors is going on.On your next visit there will be no complaint.

2/10 Terrible

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The CO/gas detector repeatedly went off during the night and I got very little sleep. When I told the front desk what was happening, the person told me that they have been having problems with these detectors and that they were looking to replace them. That didn’t help me after I’d paid $180 for the night so that I could try to get some sleep. They should have already been replaced if they were having issues with them. Regarding the facilities, they were fine for the price, the hot tub was nice, and the staff was friendly. If I would have gotten some sleep, I would have given a better review.
Stayed 1 night in Oct 2023
Response from md on Oct 11, 2023
Sorry for the inconvenience caused due to the gas detector my maintenance guy has already fixed the problem.

4/10 Poor

CESAR

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place is pretty sad and run down. Room walls had stains throughout, shower tub coating was peeling in several areas and the caulking around the tub needs to be reapplied, sink faucets clogged up with just water, lamp light bulbs were different colors, window’s seal was broken so it let in the cold which created a lot of condensation, hallway carpet was stained and fraying in many areas. Mattress was springy and bed frame creaked quite a bit. Room fridge knob was broken and set to freeze level so it froze our food, breakfast options were ok but the scrambled eggs were soupy each day. Place needs a serious remodel. Not worth the nightly rate I paid.
Stayed 3 nights in Oct 2023
Response from md on Oct 11, 2023
Sorry for the inconvenience caused.Will look in all matters.

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room designed for winter guests (skiers, no carpet) but found it comfortable.
Stayed 2 nights in Sep 2023
Response from md on Oct 13, 2023
Thaks for the good review

10/10 Excellent

diana

Stayed 1 night in Sep 2023
Response from max on Oct 26, 2023
Thanks for your kind review.

8/10 Good

Dennis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed t this property and it is a very consistent place to stay. They have recently refinished the rooms with flooring snd took out the old carpet, a plus for cleanliness. Check in was quick an efficient. Jacuzzi at this property is great, like a small pool. I see my self staying there again.
Stayed 2 nights in Sep 2023
Response from md on Oct 11, 2023
Thanks for your review.

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Disliked: Amenities
Convenient location. Very close to mammoth, 50 min drive from Yosemite. Great indoor jacuzzi, except it wasn’t working on our last night. Overall rooms and property in major need of maintenance. I would guess the owners don’t want to invest in proper maintenance improvements, considering everything is falling apart and taped together. But if you’re just looking for a bed in close proximity to the mountain this will do.
Stayed 3 nights in Sep 2023
Response from md on Oct 11, 2023
Sorry fo the inconvenience.We are planning for a major renovation.

2/10 Terrible

Wayne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump. The floor in the room was waterproof laminate laid over the old carpet. Don't walk on it barefooted. It will bite you. The TV remote would not work, you have to do everything manually on the TV itself. The room smelled like someone purposely dumped a bottle of air freshener on the floor to cover up the smell from the mold and mildew. GO SOMEWHERE ELSE.
Stayed 2 nights in Sep 2023
Response from max on Sep 23, 2023
Sorry for the inconvenience.

2/10 Terrible

angelina

The spa is out of order for some days, but the web didn’t mention. We come because of the spa. So bad.
Stayed 1 night in Sep 2023
Response from max on Sep 23, 2023
Sorry for the inconvenience. The spa was closed for regular maintenance now its open.

8/10 Good

Shareef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from max on Sep 23, 2023
Thanks for your good review.

8/10 Good

Martin

Stayed 3 nights in Sep 2023
Response from max on Nov 4, 2023
THANKS FOR THE REVIEW.

6/10 Okay

Pamela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floor tiles were loose. Our feet and toes got snagged on them. The shower water pressure was very poor and the bathtub finish was worn and needed to be repaired or replaced. The staff was helpful in re-establishing the tv modem. Only took about 30 minutes. They were very kind and respectful. It’s just our room needs to be updated and the floor needs to be replaced!
Stayed 1 night in Sep 2023
Response from max on Sep 12, 2023
Sorry for the inconvenience causedOur management is working to replace the floors in short time.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a Fun Place to get away with your Family!
Stayed 1 night in Sep 2023
Response from max on Sep 12, 2023
Thanks for your kind review.

4/10 Poor

Luis

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff was pleasant and professional. That's about all the positive I can honestly share. Property looks very run down from the outside and the inside is no different. Very dirty and unkept. The upstairs tiled common area smelled like dirty mop water. Broken ceramic floor tiles create a trip hazard. The cheap laminate flooring in the room was lifting in various places. Someone used clear packing tape to tape it down. In some places it was a trip hazard and in a couple of places it would scratch bare feet. The "hot" breakfast was stone cold. The only open window in the dining/common are was propped open with an old piece of wood. Out this window you could see broken electrical conduit with exposed wiring. Waste water plumbing in underground parking area was leaking grey/black water onto the parking lot floor.
Stayed 2 nights in Aug 2023
Response from max on Sep 5, 2023
Sorry for the inconveniance caused The renovation of our property is under process.

8/10 Good

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from max on Sep 5, 2023
Thanks for your nice review.

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room number was 206 that we open with touch key open to hallway going to our room without lock and there was stairs going to fist floor that we found out manager living there. I could not really sleep all night because I was worried. Building is very old and flooring move everywhere you walk. I think they should pay you to stay there instead of charging 204 per night
Stayed 1 night in Aug 2023
Response from max on Sep 5, 2023
Sorry for the incoveniance caused.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from max on Sep 5, 2023
Thanks for your kind response.

8/10 Good

Barbara

Stayed 1 night in Aug 2023
Response from max on Sep 5, 2023
Thanks for your great reviews.

2/10 Terrible

April

Disliked: Staff & service, property conditions & facilities, room comfort
Overcharged
I’m very upset about the price discrepancy i was given from hotels.com vs the property itself. Upon checking, our room was over $150 less through the property & i was very much overcharged through hotels.com.
Stayed 1 night in Aug 2023
Response from max on Sep 12, 2023
Sorry for the inconvenience.

4/10 Poor

Michael

Traveled with family
Disliked: Amenities, property conditions & facilities
Relatively inexpensive but needs refurbishing. Flooring warping in room so badly that we tripped several times. Coffee containers not kept hot. Breakfast limited to waffles and cereal no protein.
Stayed 2 nights in Jul 2023
Response from max on Sep 5, 2023
Sorry for the inconvenience caused.The renovation process at our property is going on.

4/10 Poor

Wenhsiung

Stayed 1 night in Jul 2023
Response from max on Sep 16, 2023
Sorry for the inconvenience caused.