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Reviews of Swiss-Belhotel Maleosan Manado

3.5 out of 5
Swiss-Belhotel Maleosan Manado
Jl. Jend. Sudirman Kav. 85 - 87, Manado, North Sulawesi

Reviews

8.4

Very Good

Rating 10 - Excellent. 24 out of 52 reviews" "
Rating 8 - Good. 16 out of 52 reviews" "
Rating 6 - Okay. 9 out of 52 reviews" "
Rating 4 - Poor. 2 out of 52 reviews" "
Rating 2 - Terrible. 1 out of 52 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

jwamuk

Stayed 1 night in Jun 2023
Response from TA on Jul 1, 2023
Dear Our Value Guest,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Anna

Great spot would stay again
We had a great stay at the Swiss-belle in Manado, the customer service staff were exemplary. The room was a good size with an amazing view over the city. The hotel was in a great location and was a super easy Grab pickup/ drop off point (very important consideration in Manado!). There was an indomaret and a gelael grocery shop just across the street for supplies, an atm out the front, and we found 2 amazing restaurants for dinner within 5 min of the hotel. Only feedback is that it would be great if there were water refill stations available for guests in addition to/ instead of the complimentary 2 plastic bottles a day.
Stayed 3 nights in Jun 2023
Response from TA on Jun 6, 2023
Dear Anna,Thank you for choosing Swiss-Belhotel Maleosan Manado and sharing your feedback. We are delighted to hear that you had a great stay and that our customer service staff exceeded your expectations. We take pride in providing excellent service to our guests.We are glad that you enjoyed the spacious room with its amazing city view. Our hotel's convenient location and easy access to transportation options such as Grab are indeed beneficial for our guests. It's also great to know that you found nearby convenience stores and restaurants to cater to your needs.Regarding your suggestion about water refill stations, we appreciate your feedback. We are committed to environmental sustainability, and we will definitely consider your suggestion for future improvements. We constantly strive to enhance our services and facilities to provide a more enjoyable and eco-friendly experience for our guests.Thank you once again for your valuable feedback. We look forward to welcoming you back to Swiss-Belhotel Maleosan Manado in the future, and we will ensure that your next stay is even more memorable.Regards,Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Fiona

Stayed 3 nights in Jun 2023
Response from TA on Jun 6, 2023
Dear Fiona,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Fiona

Stayed 3 nights in May 2023
Response from TA on Jun 6, 2023
Dear Fiona,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Fiona

Stayed 4 nights in May 2023
Response from TA on May 31, 2023
Dear Fiona,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Manado
Lovely hotel in good condition. Food and room service is excellent. Pool area is good . Will stay here again.
Stayed 2 nights in Apr 2023
Response from TA on May 19, 2023
Dear Fiona,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Fiona

Stayed 1 night in May 2023
Response from TA on May 19, 2023
Dear Fiona,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Management Swiss-Belhotel Maleosan Manado

8/10 Good

Ronnie

Traveled with group
Liked: Cleanliness, staff & service, room comfort
comfortable except breakfast variety limited - should have more international foodp
Stayed 3 nights in Feb 2023
Response from Adri Syawal on Feb 24, 2023
Dear Ronnie,Thank you for choosing our hotel. We do appreciate your feedback. And we will take necessary action regarding more international food within the breakfast menu allocation. Really appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Adri SyawalGeneral Manager

10/10 Excellent

Andrew

Stayed 1 night in Oct 2022
Response from TA on Oct 24, 2022
Dear Andrew,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Silver

Liked: Cleanliness, staff & service, property conditions & facilities
nA
Stayed 1 night in Aug 2022
Response from TA on Oct 24, 2022
Dear Our Value Guest,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Arthur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Great service by the staff, friendly service
Stayed 2 nights in Jun 2022
Response from Thamrin Ase on Jun 27, 2022
Dear Arthur, Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again. Regards, Management Swiss-Belhotel Maleosan Manado

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, room comfort
Breakfast is the same day in day out. Varying the breakfast menu daily will nice for li g staying guests.
Stayed 5 nights in Jun 2022
Response from Thamrin Ase on Jun 27, 2022
Dear Ronnie, Thank you for choosing our hotel. We do appreciate your feedback. And for your information, special for our long stayed guest we do have breakfast option that you can choose within the time of breakfast. Kindly ask our staff for your preferable meals during the breakfast time. Once again thank you. Looking forward to welcoming you back in our property again. Regards, Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, it is close to the center of the city, nearby convenient stores. I don't like the traffic, so dangerous, no crosswalk to go across the street.
Stayed 3 nights in Dec 2019
Response from TA on Dec 26, 2019
Dear Our Value Guest, Thank you for choosing us. We do appreciate your feedback. Looking forward to welcoming you back in our property again. Regards, Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good job will back to stay
Stayed 2 nights in Sep 2019
Response from TA on Sep 5, 2019
Dear Our Value Guest, Thank you for choosing us. We do appreciate your feedback. Looking forward to welcoming you back in our property again. Regards, Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing like staff always smiling
Stayed 2 nights in Aug 2019
Response from Thamrin Ase on Aug 23, 2019
Dear Our Value Guest, Thank you for choosing us. We do appreciate your feedback. looking forward to welcoming you back in our property again. Regards, Management Swiss-Belhotel Maleosan Manado

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Need to training staff more and food need improve
Stayed 2 nights in Jun 2019
Response from Thamrin Ase on Jun 20, 2019
Dear Our Value Guest, Thank you for staying with us. We are sorry for the inconvenience during the stay, our management will look into it and take necessary action. Really appreciate for your feedback. Looking forward to welcoming you back in our property. Regards, Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Nicholas, Chester

Manado Swiss bel hotel
Great hotel in easily accessible city location good food nearby
Stayed 1 night in Aug 2018
Response from Thamrin Ase on Sep 5, 2018
Dear Nicholas, Thank you for choosing us. We do appreciate your feedback. Looking forward to welcoming you back in our property again. Regards, Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, inexpensive hotel.
Stayed 4 nights in Jul 2018
Response from Thamrin Ase on Aug 21, 2018
Dear Jared, Thank you for choosing us. We do appreciate your feedback. Looking forward to welcoming you back in our property again. Regards, Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great I reccommend this hotel greatly and will book again next year, one of the best beds I have slept in at any hotel I have stopped in.
Response from Management Swiss-Belhotel Maleosan Manado on May 16, 2018
Dear Andrew, Greetings from Manado... Thank you for choosing our hotel for your accommodation. We do appreciate your feedback. Looking forward to welcoming you back in our property again. Regards, Management Swiss-Belhotel Maleosan Manado

6/10 Okay

con, sydney

Liked: Staff & service, property conditions & facilities, room comfort
Happy in Sulawesi
Found the staff very pleasant great room probably need to spend more cleaning rooms and cleaning tables after previous guest had used it. Overall would stay again
Stayed 10 nights in Dec 2017
Response from TA on Feb 7, 2018
Dear Our Value Guest, Thank you for staying with us. We do appreciate for your feedback. Regards, Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Marlinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for being so kind and friendly

8/10 Good

STEVI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean Hotel
It was a good stay...
Response from General Manager on Jan 2, 2017
Dear Our Value Guest, Thank yo for choosing our hotel. We do hope that you have a wonderful stay with us and we looking forward to welcoming you back at our property. Regards, Thamrin Ase

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, friendly staff but not near any shopping malls or convenient for restaurants. Will be stay again.
Response from Thamrin Ase on Jan 2, 2017
Dear Guest, We do appreciate for you to choosing our hotel for your accommodation. And we are so happy to know that you have a good experience with us. We looking forward to welcoming you back in Manado. Regards, Thamrin Ase

8/10 Good

Moch Rizal

Liked: Staff & service
Response from General Manager on Sep 29, 2016
Dear Moch Rizal, Thank you very much for choosing Swiss-Belhotel Maleosan Manado. We looking forward to welcoming you back in Manado. Regards, Thamrin Ase

8/10 Good

sinta, jakarta

Liked: Cleanliness, room comfort
Disliked: Staff & service
good city, good people n good food
The hotel is good.. room is big and location is at the center of the city. The staff is very friendly and helpful. We arrived early afternoon before 12, but the staf has help us to get our room and even upgrade our room. We got yellow rice the manado traditional cuisine for our lunch. Its one of the signature dish very close to the hotel. The old china town its only a blick away. Right beside the hotel there is one of the best grilled gold fish in town. Manado besides its beautiful nature.. ita culiner or traditional food is one of the bwst in indonesia. We enjoy our stay for 5 days there. The only setback is the response to the service, sometime required more time.
Response from General Manager on Oct 10, 2016
Dear SInta, Thank you for choosing our hotel. The team are so happy to hear that you have a best experience during the stay. Our team worked so hard to give only the best to our customer. The hotel location also become one of the attractive point to the guests that planned their vacation to Manado. We do apologize for any inconvenience that you may have, and regarding the service response, we guarantee that such thing would never happen again in the future. Thank you so much for writing your feedback to us. We looking forward to welcoming you back in Manado at our hotel. Regards, Thamrin Ase IT & E-commerce anager

6/10 Okay

David, Minnesota

Liked: Staff & service
Disliked: Property conditions & facilities
Pretty good
Good Things -price -staff helpful -breakfast buffet is much nicer than continental breakfast -internet speed was good enough to video chat Bad Things -internet router in room didn't work (had to try various other rooms every time) -pool does not look like picture (looks much older) -crumbling/unfinished tiling in bathroom
Response from General Manager on Oct 10, 2016
Dear David, Warmest greetings from Manado and thank you for choosing our hotel. We hope that our services and products could leave an enjoyable moment during the stay. We do apologize for any inconvenience that you may have while with us. Regarding the internet access point we already upgrade it to the better one. For the Pool, the management has agree to fix some parts of it and about the bathroom we already plan it to fix the tiling issue. We do really appreciate for your review. We looking forward to welcoming you back in Manado. Have a nice day..! Regards, Thamrin Ase

6/10 Okay

asian bz women, boston-singapore

Disliked: Property conditions & facilities
Standard business hotel which meets most standardS
Air conditioning could be better. The bathrooms need mirrors whic have enough light to put make up on. I suggest a round make up mirror with lights. We were upgraded to a nice two room room. Carpets on corridor floors could be cleaner. Please have non smoking sections.
Response from Thamrin Ase on Oct 10, 2016
Dear asian bz women, Thank you so much for considering our hotel. We do apologize for the inconvenience that you may have during the stay. Regarding the air conditioning, our team already fix the system so the air conditioner already functioning normally. And about the mirror and carpet we will do something about it to make sure it is meet the guest expectation. For your information we already provide several non smoking floor, so you may ask for it for the next time you checking-in to our hotel. Regards, Thamrin Ase

10/10 Excellent

Brent, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable, clean place to stay in Central Manado
Staff was very polite and friendly. Room was clean and comfortable and had king beds. AC worked well. Enjoyed the fitness room.
Response from Thamrin Ase on Oct 10, 2016
Dear Brent, Thank you for choosing Swiss-Belhotel Maleosan Manado for your accommodation. Our team very happy to hear that our service and product meet your expectation. Besides the Fitness center we have so many outlets that worth visiting, and we guarantee you it won't disappointing you. Once again thank you for the time reviewing us. We looking forward to welcoming you back in our property. Regards, Thamrin Ase

6/10 Okay

Rachel, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Clean Hotel Service could improve
Rooms were a good size. Spacious. Staff could be more proactive and approachable, could be that they are not so fluent in English. Convenience store opposite the hotel and KFC. Twenty minute walk to town centre.
Response from General Manager on Oct 10, 2016
Dear Rachel, Thank you for choosing Swiss-Belhotel Maleosan Manado. We are so happy to know that you have a good experience with us. And it seems that our products and services meet your needs. We already give a special training for our front liner staff to increase their skill. The hotel location indeed give an advantage to our guest to explore the city. Thank you so much for the time. And we looking forward to welcoming you back in our hotel. Regards, Thamrin Ase

6/10 Okay

Verified traveler

Pretty good
Decent hotel in manado.
Response from General Manager on Oct 10, 2016
Dear our value guest, Thank you for choosing Swiss-Belhotel Maleosan Manado. And we looking forward to welcoming you back again in our property. Regards, Thamrin Ase

8/10 Good

Mia, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The internet was very fast. Although it is a bit far (Indonesian style of walking) to the city center, there are some culinary places worth to try near the hotel. Bedroom was clean and service was great.
Response from General Manager on Oct 10, 2016
Dear Mia, Greetings from Manado and thank you very much for choosing Swiss-Belhotel Maleosan Manado. We do appreciate for your time reviewing us. And we hope that you have a good experience with us. Manado has a lot of culinary that worth to try and you can find it at our Swiss cafe restaurant at a very reasonable price. Thank you so much for you kindness to write us. And we looking forward to welcoming you back in Manado. Regards, Thamrin Ase

8/10 Good

MH, Kuala Lumpur

Liked: Cleanliness, property conditions & facilities, room comfort
A very nice hotel at a nice convenient location
I checked into Swiss Bel after my 5 days diving at Bangka Island. The hotel was clean, well maintained and very comfortable. The hotel is also in a convenient location - it is about 15 - 20 minutes to the nearby shopping mall area. Worth mentioning was that, i tried the chocolate scrub - after 5 days of spartan living at Bangka Diving centre : it was most relaxing and a unique experience for me
Response from Thamrin Ase on Oct 10, 2016
Dear MH, Warmest Greetings from Manado. And thank you for considering our hotel for your accommodation. We are so happy to hear that you found serenity and memorable stay with us. The hotel location always become the attractive point for some of our guest. Because it almost near everywhere, making our guest easily exploring the city. We notice that you receive the chocolate scrub treatment during the stay and found a good experience after that. We also have lots of treatment that worth to try, you should try some. Once again thank you so much for the review. And we looking forward to welcoming you back at our hotel. Regards, Thamrin Ase

8/10 Good

Jade, Seattle

Liked: Cleanliness, room comfort
A great place for transit
A comfortable hotel close enough to the airport for a very comfortable transit. The food was good and front desk staff extremely friendly and helpful. It might be quite centrally located but due to recent floods in the neighborhood, one is unable to determine why this hotel would be considered close in since we really didn't go out into the muddy streets.
Response from General Manager on Jan 2, 2017
Dear Jade, Thank you for choosing our hotel. We are so happy to know that you are reviewing us. It was so relief to know that you have a good stay with us. and it seems that you were stayed when the weather wasn't so good so it was muddy everywhere. Once again, thank you for the review. And we looking forward to welcoming you back in Manado. Regards, Thamrin Ase

8/10 Good

DKN, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with reasonable price
Good and various menu of breakfast, in the center of city
Response from General Manager on Jan 2, 2017
Dear DKN, Thank you for choosing Swiss-Belhotel Maleosan Manado. We are so happy to know that you have a good stay with us. We hope that you would share your great stay with your family and friends. We found that your feedback so important for our improvement. Once again thank you so much and we looking forward to welcoming you back again in Manado. Regards, Thamrin Ase

8/10 Good

Jay, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean modern room
Room and experience you would expect at a international chain hotel!
Response from Thamrin Ase on Oct 10, 2016
Dear Jay, Thank you for choosing our hotel for your accommodation. We hope that our product and service would leave a good experience to you. We looking forward to welcoming you back in Manado. Regards,

4/10 Poor

Verified traveler

Disliked: Staff & service
service of front desk is unhelpful. Did not try to help find solution regarding booking. during check-out even bordering on trickiness. refer to case REQ:M-5804077
Response from General Manager on Oct 10, 2016
Dear our value Guest, Thank you for choosing our hotel for your accommodation. We do apologize for the inconvenience during the stay. we will fix such thing so it would never happen again in the future. We hope that you would grant us a chance to serve you again in the future. So we looking forward to welcoming you back in our property again. Regards, Thamrin Ase

10/10 Excellent

Roger, Australia - SA - Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: All required plus more; Value: Excellent cf. Australia; Service: Professional across board; Cleanliness: Continually maintained; The hotel's range and quality of the buffet breakfast provided a generous and stimulating start to each day.

10/10 Excellent

J.H.F.

Stayed 6 nights in Mar 2023
Response from Adri Syawal / General Manager on Apr 11, 2023
Dear Our Value Guest,Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.Regards,Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スイス ベルホテル マレオサン マナドについて
周りはちょっと寂しいけどホテルは綺麗だし、コンビニは直ぐそばにあり便利です。
Stayed 1 night in Dec 2018
Response from TA on Dec 28, 2018
Dear Our Value Guest, Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again. Have a nice day...! Regards, Management Swiss-Belhotel Maleosan Manado

8/10 Good

Ralf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2018
Response from Thamrin Ase on Jul 31, 2018
Dear Ralf, Thank you for choosing us. We do appreciate your feedback. Looking forward to welcoming you back in Manado again. Regards, Management Swiss-Belhotel Maleosan Manado

6/10 Okay

Giggi, Köln

Liked: Room comfort
Disliked: Property conditions & facilities
Zentrales Stadthotel
Transfer Flughafen ok 30 Minuten nur 2 Uhrzeiten sind gratis Pickup. Check in dauerte lange. Leider kein heißes Wasser. Habe es reklamiert aber das Problem konnte nicht behoben werden. Happy Hour ist nicht empfehlenswert das Bier aus der Dose zu teuer. Abendessen nicht gut. Beim Frühstück wurde erst auf Nachfrage aufgefüllt.
Stayed 1 night in Apr 2018
Response from Thamrin Ase on Apr 26, 2018
Dear Giggi, Greetings from Manado... Thank you for choosing us. We do apologize for the inconvenience during your stay. Our management will look into this and provide a change to maximize our guest experience. We do appreciate your feedback. Once again thank you for sharing with us. Looking forward to welcoming you back in Manado. Regards, Management Swiss-Belhotel Maleosan Manado

10/10 Excellent

Wilhelmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centraal gelegen hotel voor eten en winkelen.
We verbleven hier 3 dagen, hotel is ons goed bevallen.Mooie kamers, comfortabele beden en een uitstekend restaurant, voor ontbijt, lunchen diner.De lounge vinden wij erg groot en zakelijk overkomen,en beetje sfeerloos. De rookruimte bij de lounge daar was soms lang geen medewerker(s) aanwezig als je bij de bar wat wilde bestellen.
Response from General Manager on Jan 2, 2017
Dear Our Value Guest, Warmest Greetings from Manado... We are so happy to have you with us. And our team are very excited to know that you have a good stay. We do apologize for the inconvenience that you may have during the stay. Our management will do something regarding the staff that standing by at the bar. We appreciate for the time reviewing us, such thing really matter to us. We looking forward to welcoming you back in Manado. Regards, Thamrin Ase

8/10 Good

タケシ, ジャカルタ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
市内から程よい距離のホテル
カウンターのスタッフは愛嬌よかった。 残念なのは、 ホテル内レストランで昼食を取ったが、でてくるのが遅かった。 朝食も同じレストランだったが、冷めた料理が多かった。
Response from Thamrin Ase on Sep 29, 2016
Dear our Value guest, Thank you for choosing our hotel. We hope that you have such a good experience during the stay. We do apologize regarding the service in restaurant. We will solve this issue ASAP. Regards, Thamrin Ase

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi hotel, we hadden een mooie grote kamer voor een uitstekende prijs. Enige nadeel: als je aan de late kant gaat ontbijten kan het zijn dat het buffet leeg is en er geen afgeruimde tafels aanwezig zijn. Ga je op tijd ontbijten dat is er van dit probleem geen sprake.
Response from Thamrin Ase on Oct 10, 2016
Dear our value guest, Thank you for choosing Swiss-Belhotel Maleosan Manado. We do apologize for any inconvenience that you may have during the stay. For your information, we do serve breakfast starting from 6am-10am. If you ever happen to be late for breakfast, please do not hesitate to contact our room service number (Dial 6 on you house phone) to reserve breakfast for you. Our team would love to serve you even better in the future. Regards, Thamrin Ase IT & E-commerce Manager

6/10 Okay

FIT21, YOKOHOHAMA

Liked: Cleanliness, staff & service, room comfort
深夜着便用のホテル
深夜着であったため、とりあえず宿泊したホテル。ホテルの前にはコンビニもあり便利。街に入る位置にある。
Response from Thamrin Ase on Oct 10, 2016
Dear FIT21, Thank you for choosing our hotel for you accommodation. The team are so glad that our services and products could meet your expectation. We hope that you would grant us another chance to serve you even better in the future. Because our priority is You. Regards, Thamrin Ase

4/10 Poor

Lena, Göteborg

Disliked: Staff & service
Arroganta personal och dålig service
Vi fick vänta på rummet länge efter incheknings tid. Personalen bakom reception desk var arroganta och visade inget intresse att hjälpa till. När vi till slut fick rummet o hoppade in i dushen upptäckte vi att det fanns inga handukar. Vi ringde och bad om de, väntade nästan en halv timme innan vi ringde igen. De kom tillslut med de efter en extra 10 minuter....
Response from General Manager on Oct 10, 2016
Dear Lena, Thank you for considering our hotel. We do apologize for the inconvenience that you may have during the stay. In the future we will guarantee that such things would never be happen again. we already take a serious action regarding you review and give a proper training to our staff to increase the service excellent to the guest. we hope that you would grant us chance to serve you better in the future. Regards, Thamrin Ase

8/10 Good

LALU DIDIEK, MATARAM LOMBOK NTB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cukup bagus dekat dengan pusat kota..
Selama ini saya sudah cukup terkesan kalau menginap di Hotel Swissbel.... dimanapun kota yang saya kunjungi selalu yang pertama saya cari adalah SwissBel Hotel....apabila di kota tersebut tidak ada keberadaan Swissbel Hpotel baru saya cari alternative hotel yang lainnya. Hal yang sangat berkesan adalah keramatamahan, kenyamanan, kebersihan dan keamanan hotel.
Response from Thamrin Ase on Oct 10, 2016
Dear LALU DIDIEK, Terima kasih atas kepercayaan yang telah diberikan pada hotel kami sebagai sarana akomodasi Anda. Kami sangat senang Anda mendapatkan pengalaman yang memuaskan selama bersama kami sehingga selalu menjadikan hotel kami sebagai prioritas Anda. Kenyamanan tamu selalu menjadi prioritas kami sehingga tim kami selalu berusaha sebaik mungkin untuk mempersembahkan yang terbaik bagi para tamu-tamu setia kami. Sekali lagi terima kasih atas waktu yang telah diberikan. Dan kami nantikan kedatangan Anda selanjutnya di hotel kami. Salam, Thamrin Ase

6/10 Okay

Verified traveler

redelijk comfortabel
voor 1 nacht was de AC erg slecht regelbaar. Het was dan ook een koude nacht, waardoor wij door het temperatuursverschil flink verkouden werden.
Response from General Manager on Jan 2, 2017
Dear Our Value Guest, Thank you for choosing our hotel of your accommodation. And we do apologize regarding the air conditioner system that poorly regulated. Our technician already fix the system, therefor we guarantee such thing would never happen again in the future. Thank you for your feedback, And we looking forward to welcoming you back at our property again. Regards, Thamrin Ase

2/10 Terrible

Rusmala Dewi, Jakarta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
kurang mengesankan
Petugas reservasi kurang tanggap dan tidak berusaha mencari tau pesanan yg masuk. Tanpa meneliti lebih seksama mereka mengatakan 'tidak ada pesanan atas nama itu' padahal saya sudah mengatakan saya booking melalui hotel.com dan sudah dapat Sms juga no konfirmasi, akhirnya sy mencari2 hotel lain. Dan esoknya baru sy cek keseluruhan ternyata card sy sudah terdebet, sy telp berkali2 pihak swiss belt hotel, dan setelah berkali2 dengan alasan harus cek dulu apa betul uang sy sudah masuk, baru mereka janji akan mengembalikan uang tersebut. Pengalaman yg cukup membuat Suasana jadi tidak menyenangkan dan mengecewakan
Response from General Manager on Oct 10, 2016
Dear Rusmala Dewi, Salam Maleosan... Terima kasih telah memilih hotel kami sebagai sarana akomodasi Anda. Kami memohon maaf atas ketidaknyamanan yang telah di alami. Untuk ke depannya kami pastikan hal yang serupa tidak akan terjadi lagi. Kami juga sudah melakukan pelatihan kembali untuk semua staff. Tim kami berharap masih diberikan kesempatan untuk melayani Anda sekali lagi dan memberikan yang terbaik pada tamu-tamu kami. Sekali lagi kami memohon maaf. dan Kami nantikan kedatangan Anda selanjutnya di hotel kami. Salam, Thamrin Ase