Ratings based on 77 Verified Reviews

4.0 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Convenient to the airport

Posted May 17, 2017
Pros: 1) Clean & Comfortable 2) Staff spoke English and was very efficient 3) Good value
Cons: Nothing
We arrived at 11 pm after 5 grueling flights over the course of 3 days from the states. Hotel was prepaid and the 10 minute transfer from the airport was a very reasonable 150,000 IDR. Check-in was very quick, and got to the room to collapse blissfully into a very comfortable bed. Breakfast buffet in the morning was clean, lots of Indonesian dishes, waitstaff spoke English. We checked out early to continue our trek to our final destination. I would definitely recommend this hotel for transfers. Did not stay long enough to sample the other amenities.
4 out of 5
by A verified traveler

Convenient for airport

Posted Dec 9, 2016 on Hotels
Good location for airport. 10 minutes away and costs 40,000 rupiah in a metered taxi. Try to get a Bluebird taxi as reliable and use the meter. The hotel has good facilities but the beer is very expensive at 65000 rupiah a bottle compared to the usual price. A shopping mall and large supermarket are approx 5-8 minute walk away. The last twice I have stayed, I have had problems with both a taxi and the hotel airport transfer both of which I had booked with the hotel. Neither were available. During the day there are taxis available in the hotel grounds so no problem but if you need an early transfer, I suggest you give yourself an extra 15 minutes to allow for any errors.
Comment from Hotel Management
Dec 31, 2016 by General Manager, Hotel Management
Dear Valuable Guest, Thank you very much for taking the time to write us your comment regarding your stay at Novotel Manado Golf Resort and Convention Center, it is delighted to know that you have enjoyed your stay with our hospitality service, we have noted your constructive comment regarding taxi and early airport transportation, we have addressed that matter up to department concern, wish you happy new year and we are very pleased to welcome you in nearly 2017. Hospitably Yours, Irham Tanry Latanro Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

These guys rock!!! The staff really cool !!!

Posted Oct 7, 2016
Pros: Staff and cleanliness!
Location: Wedding hall conference room
Excellent location and amenities. Friendly staff! Excellent service! Mr. Olivier Nourry
Comment from Hotel Management
Nov 5, 2016 by Irham Tanry , Hotel Management
Dear Valuable Guest, We thank you very much and appreciate for taking the time to write us your experience at Novotel Manado Golf resort and Convention Center, we are glad to know that you have enjoyed your stay with our hospitality service, we are very pleased to welcome you back for your next visit. Hospitably Yours,
4 out of 5
by A verified traveler from London

Good for short stop over

Posted Sep 5, 2016 on Hotels
Good value hotel near the airport and not too far from Manado. Good for a short stop over.
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Dear Valuable Guest, Thank you very much and appreciate for taking the time to write your review during your stay at Novotel Manado Golf Resort and Convention Center, we were delighted to hear that you have enjoyed your stay and we may able to serve you with our hospitality service, we are very pleased to welcome you back in the near future, Hospitably yours, Irham Tanry Latanro Executive Assistant Manager
2 out of 5
by A verified traveler

Avoid this hotel

Posted May 1, 2016
Pros: The staff was very nice and didn't try to make excuses for anything. They knew what I was talking about when issues were addressed.
Cons: The Hotel needs new ownership. It is in a nice area and the outside doesn't look bad. They just really need to do something about the rooms.
Management / owners have not put 1 penny into the hotel rooms. I booked 2 rooms due to the size of our group. Both bathrooms were so bad I didn't want to go into them. The amount of black mold in both showers made me fear for my health. We went to the front desk to change rooms. While we were there we decided to upgrade at the same time. The 2 new rooms were better than the first but I still didn't care for them. The bath mats, towels, and sheets on the beds all had holes in them. I could go on and on but I won't. Bottom line is you shouldn't stay here unless your only other choice is sleeping outside.
Comment from Hotel Management
Jun 14, 2016 by Irham Tanry, Hotel Management
Dear Sir, Thank you for taking the time to write your experience at Novotel Manado Golf Resort and Convention Center, I sincerely apologize for the these lepses in our services, I have brought this matter up to department concern and change the leader, We do strive to ensure we meet our guest,s,expectations however this not possible without your constructive comments, we hope that these experiences have not marred you view of Novotel Manado and hopely we can welcome you back in the near future
4 out of 5
by Stevi from Manado

Posted Apr 27, 2016 on Hotels
it was nice..
Comment from Hotel Management
by Herry N Legi, Hotel Management
Dear stevy, Thank you for taking the time to write your comments about Novotel Manado Golf Resort and Convention Center is was delighted to know that you have enjoyed your stay, i hope we can welcome you again in the near future
4 out of 5
by Simon from Asheville, NC, USA

A relaxing place to stay out of the city

Posted Jan 18, 2016 on Hotels
We used this hotel several times as a base as we passed through Manado. It was good to have a place where we could walk around and enjoy nature. I would certainly stay there again.
Comment from Hotel Management
Jun 28, 2016 by Herry N Legi, Hotel Management
Dear Simon, Thank you for taking the time to wite your experience about Novotel Manado Golf Resort and Convention Center, It is with our pleasure to know that you have enjoyed your stay with us with nature and beautiful garden arround the hotel while we may able to serve you with our best hospitality service, we look forward to welcome you back in the near future, Best Regards, Irham Tanry Latanro Assistant Executive Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from petersburg, il

Good place near airport

Posted Jan 6, 2016
Pros: Proximity to the airport.
Great place to stay if you are flying into or out of Monado. Five minutes to the airport, at least it was early in the morning. Good resstaurant. Terrific staff. Nice, large room. Even on a golf course for those with the time and the interest. good wifi connections throughout facility.
Comment from Hotel Management
Jun 20, 2016 by Irham Tanry, Hotel Management
Dear Mika, Thank you very much for your time to write your Great comment regarding your stay with Novotel Manado golf resort and convention center, glad to know that you have enoyed your stay with us, hope we welcome you back in near future
2 out of 5
by A verified traveler

Posted Jan 5, 2016
Sheets smelt of stale sweat. Bed uncomfortable and creaks whenever you move. Forgotten towels and water. Very slow check in.
Comment from Hotel Management
Jun 20, 2016 by Irham Tanry, Hotel Management
Dear sir, Thank you for your time to write your comment during your stay with us,deeply apologize that you had inconvenienced stay,we have addressed the problem to department concern as we strive to provide superior service for our customers how ever your constructive comment is very valuable for us, we hope we can welcoming you back to demonstrate better service, Hospitably yours,
3 out of 5
by A verified traveler

Posted Dec 16, 2015 on Hotels
Sofa dirty
Comment from Hotel Management
Jun 27, 2016 by Herry N Legi, Hotel Management
Dear Guest, Thank you for taking the time to write your comment regarding your stay at Novotel Manado Golf Resort and Convention Center, my deepest apology for the dirty sofa during your stay with us, i have isolated and addressed that matter to department concernd and we hope to welcome you back in the near future for better service, Hospitably service Irham Tanry Executive Assistant Manager