Ratings based on 24 Verified Reviews

3.6 out of 5
100% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Nice and Clean Hotel

Posted Dec 12, 2016 on Hotels
It was a good stay...
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Dear Our Value Guest, Thank yo for choosing our hotel. We do hope that you have a wonderful stay with us and we looking forward to welcoming you back at our property. Regards, Thamrin Ase
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 18, 2016
Good hotel, friendly staff but not near any shopping malls or convenient for restaurants. Will be stay again.
Comment from Hotel Management
Jan 2, 2017 by Thamrin Ase, Hotel Management
Dear Guest, We do appreciate for you to choosing our hotel for your accommodation. And we are so happy to know that you have a good experience with us. We looking forward to welcoming you back in Manado. Regards, Thamrin Ase
4 out of 5
by Moch Rizal

Posted Mar 16, 2016 on Hotels
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Dear Sir, Thank you for choosing our hotel for your acommodation. We looking forward to welcoming you back in Manado. Regards, Thamrin Ase
4 out of 5
by sinta from jakarta

good city, good people n good food

Posted Aug 15, 2015 on Hotels
The hotel is good.. room is big and location is at the center of the city. The staff is very friendly and helpful. We arrived early afternoon before 12, but the staf has help us to get our room and even upgrade our room. We got yellow rice the manado traditional cuisine for our lunch. Its one of the signature dish very close to the hotel. The old china town its only a blick away. Right beside the hotel there is one of the best grilled gold fish in town. Manado besides its beautiful nature.. ita culiner or traditional food is one of the bwst in indonesia. We enjoy our stay for 5 days there. The only setback is the response to the service, sometime required more time.
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear SInta, Thank you for choosing our hotel. The team are so happy to hear that you have a best experience during the stay. Our team worked so hard to give only the best to our customer. The hotel location also become one of the attractive point to the guests that planned their vacation to Manado. We do apologize for any inconvenience that you may have, and regarding the service response, we guarantee that such thing would never happen again in the future. Thank you so much for writing your feedback to us. We looking forward to welcoming you back in Manado at our hotel. Regards, Thamrin Ase IT & E-commerce anager
3 out of 5
by David from Minnesota

Pretty good

Posted Jun 25, 2015 on Hotels
Good Things -price -staff helpful -breakfast buffet is much nicer than continental breakfast -internet speed was good enough to video chat Bad Things -internet router in room didn't work (had to try various other rooms every time) -pool does not look like picture (looks much older) -crumbling/unfinished tiling in bathroom
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear David, Warmest greetings from Manado and thank you for choosing our hotel. We hope that our services and products could leave an enjoyable moment during the stay. We do apologize for any inconvenience that you may have while with us. Regarding the internet access point we already upgrade it to the better one. For the Pool, the management has agree to fix some parts of it and about the bathroom we already plan it to fix the tiling issue. We do really appreciate for your review. We looking forward to welcoming you back in Manado. Have a nice day..! Regards, Thamrin Ase
3 out of 5
Recommended
for Everyone
by A verified traveler from boston-singapore

Standard business hotel which meets most standardS

Posted Mar 24, 2015
Air conditioning could be better. The bathrooms need mirrors whic have enough light to put make up on. I suggest a round make up mirror with lights. We were upgraded to a nice two room room. Carpets on corridor floors could be cleaner. Please have non smoking sections.
Comment from Hotel Management
Oct 10, 2016 by Thamrin Ase, Hotel Management
Dear asian bz women, Thank you so much for considering our hotel. We do apologize for the inconvenience that you may have during the stay. Regarding the air conditioning, our team already fix the system so the air conditioner already functioning normally. And about the mirror and carpet we will do something about it to make sure it is meet the guest expectation. For your information we already provide several non smoking floor, so you may ask for it for the next time you checking-in to our hotel. Regards, Thamrin Ase
5 out of 5
Recommended
for Everyone
by A verified traveler from Indonesia

comfortable, clean place to stay in Central Manado

Posted Oct 20, 2014
Staff was very polite and friendly. Room was clean and comfortable and had king beds. AC worked well. Enjoyed the fitness room.
Comment from Hotel Management
Oct 10, 2016 by Thamrin Ase, Hotel Management
Dear Brent, Thank you for choosing Swiss-Belhotel Maleosan Manado for your accommodation. Our team very happy to hear that our service and product meet your expectation. Besides the Fitness center we have so many outlets that worth visiting, and we guarantee you it won't disappointing you. Once again thank you for the time reviewing us. We looking forward to welcoming you back in our property. Regards, Thamrin Ase
3 out of 5
by Rachel from Singapore

Clean Hotel Service could improve

Posted Sep 3, 2014 on Hotels
Rooms were a good size. Spacious. Staff could be more proactive and approachable, could be that they are not so fluent in English. Convenience store opposite the hotel and KFC. Twenty minute walk to town centre.
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear Rachel, Thank you for choosing Swiss-Belhotel Maleosan Manado. We are so happy to know that you have a good experience with us. And it seems that our products and services meet your needs. We already give a special training for our front liner staff to increase their skill. The hotel location indeed give an advantage to our guest to explore the city. Thank you so much for the time. And we looking forward to welcoming you back in our hotel. Regards, Thamrin Ase
3 out of 5
by A verified traveler

Pretty good

Posted Jun 29, 2014 on Hotels
Decent hotel in manado.
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear our value guest, Thank you for choosing Swiss-Belhotel Maleosan Manado. And we looking forward to welcoming you back again in our property. Regards, Thamrin Ase
4 out of 5
by Mia from Jakarta

Posted May 24, 2014 on Hotels
The internet was very fast. Although it is a bit far (Indonesian style of walking) to the city center, there are some culinary places worth to try near the hotel. Bedroom was clean and service was great.
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear Mia, Greetings from Manado and thank you very much for choosing Swiss-Belhotel Maleosan Manado. We do appreciate for your time reviewing us. And we hope that you have a good experience with us. Manado has a lot of culinary that worth to try and you can find it at our Swiss cafe restaurant at a very reasonable price. Thank you so much for you kindness to write us. And we looking forward to welcoming you back in Manado. Regards, Thamrin Ase