Bait and switch
Posted Jan 18, 2017
In short, the hotel took our reservation for spacious premium rooms with king beds and sent us to the rear of the hotel to some old and withered rooms filled with 3 beds each and tired furniture. Very disappointing. Adding to the injury, the hotel charged us over $100 each for these rooms. Frankly I couldn't believe the same hotel would offer this kind of room. Besides the spider and bugs in the bathroom, the old floor, withered particle board closet with no door, misfitted door frame, dirty bathroom window, corroded toilet paper holder, leaky toilet (all night long, all night!), leaky shower, sink with a broken stopper, deep layers of old paint, oddly patched ceiling, roughly patched walls, and filthy hallways, what's not to like? Well, in addition, the air conditioning didn't work in one of the rooms and there was a smell of cigarettes to round out the picture. Management said they would treat us better next time.