Ratings based on 113 Verified Reviews

4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by Claudio

This traveler left a rating score only Posted Nov 24, 2015 on Hotels
3 out of 5
by Chris from East Amherst, NY

Very disappointed! Not a real Crowne Plaza!

Posted Nov 5, 2015 on Hotels
Very disappointed! This hotel was not even close to being a true Crowne Plaza...The property is old and run down with little evidence of regular maintenance. The air conditioning and the wifi did not work in my room...Had to change rooms...The equipment in the gym is well worn and not maintained...The only positive was the quality of the service and the food in the restaurant was respectable...I would not recommend this hotel to anyone as it is clearly not worth paying over $100 per night to stay there...
Comment from Hotel Management
Jan 9, 2016 by Linda Morales, Hotel Management
Dear Mr. Chris, Kindest regards from all the staff of the Crowne Plaza Managua. Thanks for letting us know your experience in the hotel I assure you that your comments are very valuable to us. I inform you that from December this year will begin the remodeling of the hotel, and will be in all areas of the hotel, from the rooms to the public areas, we would like once the remodeling ends you can visit us again and so try a new and fresh product. Best Regards. Cinthya Gonzalez. Quality Chief.
3 out of 5
by A verified traveler from Atlanta

Very disappointing unfortunately

Posted Oct 20, 2015
Cons: Remodeling or updating the rooms will be a great idea. Understanding that the customers are the most important asset for them.
Location: I din't leave the hotel.
I saw the pictures on the Expedia page and I thought this would be the best hotel in Nicaragua....it's not. I arrived to Nicaragua at 8:30am in the morning because there's no other later and direct flight from Guatemala to Nicaragua. When I was checking in I was told that the room wasn't available until 1pm that day. I told the receptionist that I was very tired and he told me that there was only one room left, "the presidential suite". I asked him to give it to me joking and then he told me that he would do so by $30 USD more, and I agreed as I needed to rest. When entering the room, I could see that it was a huge room, but very old. It made me feel like there was long time ago when someone stayed there. There were no hand towels! There were no water bottles or glasses! Honestly there wasn't anything to make me feel special, and specially because it was the presidential suite! Before that, I asked if I had breakfast for free and they told me yes, that I could have it the following day starting at 8am I believe. I asked him if I could take it the same day as I arrived as the following day I needed to take a flight in the morning and I would have to leave the hotel at 5:45am, so I wouldn't be able to enjoy breakfast the following day, he told me that it was not possible so I had to pay for it. Later, I went to the bar and I ripped my jeans with the corner of a pillar that was brokenin the corner. So overall, it wasn't a pleasant experience.
Comment from Hotel Management
Apr 5, 2016 by Crowne Plaza Managua, Hotel Management
Dear Marco Thanks for letting us know your experience in the hotel I assure you that your comments are very valuable to us and we guarantee that this will be resolved for will not happen with you or any other guests, the remodeling of the hotel is in progress and mid-year comes'm sure you can see the difference in hotel infrastructure, again apologies Linda Morales Management Coordinator
4 out of 5
for Everyone
by A verified traveler from costa rica

A nice 4 star hotel

Posted Oct 6, 2015
Pros: The staff. Location. Nice quiet pool
Cons: Clean but Old furniture.
Location: Beetween the old and the new part of the city
Good location. Very nice staff. Older hotel. Quiet nice pool Breakfast ok
Comment from Hotel Management
Oct 8, 2015 by Linda Morales / Management Coordinator , Hotel Management
Thank you very much for taking the time to tell us about your experience at the hotel, we very much glad to know that he felt well cared for by the staff, our goal is always to be a great hotel guests love We look forward to your visit very soon and once again thank you very much for your comments
4 out of 5
by Richard

This traveler left a rating score only Posted Oct 2, 2015 on Hotels
1 out of 5
by David from California

Posted Sep 25, 2015 on Hotels
It's an old hotel with the old funk smell. If possible better to go somewhere newer.
Comment from Hotel Management
Dec 12, 2015 by Linda Morales, Hotel Management
Dear David We appreciate the time to provide feedback that motivates us to be better every day, commented on the renewal to be made at the hotel which we are sure will help a lot to change your comments, hope gives us the opportunity to have him back with us Best regards Linda Morales Management Coordinator Hotel Crowne Plaza Managua
3 out of 5
by Sariah from Miami

Good old but very old

Posted Aug 31, 2015 on Hotels
Great location, 5 stars among the other hotels, but 3 stars on a world wide category. The executive room is large but VERY OLD, with very small bathroom, bad water flow, old plumbing fixtures, no fridge in the room, bad AC system (dual, one worked the other didn't) and worst of all is the VER dirty carpet !!!!
4 out of 5
for Couples
by Karen R.

Managua Stay

Posted Aug 5, 2015 on Orbitz
This hotel had the best service I experienced in the entire country - coming from NYC this was a very tall order but the Intercontinental Managua really delivered. Our waitress Katiusa was amazing.
3 out of 5
by A verified traveler from Guatemala

Well located, old and dirtt

Posted Jul 15, 2015
The carpet was very dirty as well as the bathroom. The service is wonderful though.
Comment from Hotel Management
Jul 17, 2015 by Linda Morales, Hotel Management
Dear Lissa, Thank you very much for choosing our hotel for your stay and likewise thank you very much for your comments that make us improve these weaknesses. I comment that this year we are working on renovation of the hotel and we hope for your next visit mats are not only renewed but much of the hotel and its different areas. We hope to have your visit again. best regards Linda Morales Management Coordinator Hotel Crowne Plaza Managua
5 out of 5
for Families
by Joe Steve

Best hotel in Managua

Posted Jul 14, 2015 on Orbitz
I stayed at the Hilton, crown plaza and the holiday inn before. This hotel is the best, they had issues with the elevators but other than the hotel was clean and modern with great service at the dinning room