Ratings based on 288 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from San Francisco

Dated Loud traffic noise

Posted Apr 13, 2018
I don’t understand how this hotel is getting good reviews. I booked here because it was slightly cheaper then the #1 hotel in Managua. Big mistake. I have to say the room was updated the bed and Linens were correct/ high quality. But the single pane windows were allowing all street noise to come in and in Managua the taxis are honking most of the night, and traffic from trucks start at 5:30 am and this kept me up. Toilet got clogged, never at a hotel I had this experience. And pool was looking so dirty. I didn’t allow my kids to go in. This was a two night stay, I spoke to a nice lady at the front lobby. They told me pool goes thru micro flirtation but I’m sorry it’s not working. They said about the noise they would offer me a dif room but there was no follow up, and this would be for my last night and we had spent all day in Leon, I had no fight in me to make this happen for the last night. The lobby is dated, the furniture all dated. We had zero interest in spending anytime in these common areas. This was an expensive stay $250 a night for a family of four. I would not stay or recommend. If you have money go to the intercontinental, we visited it and it’s grand.
5 out of 5
Recommended
for Everyone
by A verified traveler

The best

Posted Mar 10, 2018
I had such a wonderful time. The staff was the best I have experienced.
Comment from Hotel Management
Mar 15, 2018 by Maria Altamirano, Hotel Management
Dear Guest, Thank you for your visit, and sharing your experience with other travelers. We are happy to know that you had a wonderful time with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Class A Hotel and staff

Posted Mar 1, 2018
Very solid hotel. I would definitely stay there again. In my previous posts I mentioned a driver that I hired - He was simply my taxi in Managua for an evening and I ended up using him to go from town to town. Must use him - great rates, clean car, personable, safe - Raul 505-8100-1652. Hotel staff was very friendly - recommended a great restaurant and pointed me in the right direction for shopping, etc.
Comment from Hotel Management
Mar 3, 2018 by María Altamirano, Hotel Management
Dear Joe, Thank you for taking the time to share with the travelers such a great experience. We really thank you for choosing us and giving us the opportunity to assist you during your visit to Nicaragua. We appreciate your kind comment, and we're looking forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2018
We have a wonderful time. Staff was helpful all the time. I will come back to this hotel again.
Comment from Hotel Management
Feb 21, 2018 by María Altamirano, Hotel Management
Dear guest, Thank you for giving us the oportunity to know about your stay with us. We are glad to know that you had a wonderful time. We look forward to your next visit. Best,
5 out of 5
by A verified traveler

Excellent

Posted Feb 20, 2018 on Hotels
Top Quality hotel. Breakfast buffet was very good.
Comment from Hotel Management
Feb 21, 2018 by María Altamirano, Hotel Management
Dear Elvia, Thank you very much for taking the time to share your experience. We are happy to hear it was excellent. We appreciate your feedback and kind comments about our hotel. Looking forward to your next visit. Best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, D.C.

Nice hotel surrounded by the city

Posted Feb 15, 2018 on CheapTickets
Every staff here was extremely friendly and nice. Hotel taxi’s were also part of the hotel in case you needed to go anywhere and it was safe! Room was clean, cute bathroom, and bed was comfty. Food was great , pool and the mini bar were nice, the drinks were good as well. Behind the hotel were a lot of restaurants and bars to hangout. Prices were similar to US prices but of course it’s the Hilton so expect that , but outside of the hotel, food and drinks were a lot cheaper. Would be coming back in April and would definitely stay here because I love everything about it.
Comment from Hotel Management
Feb 19, 2018 by María Altamirano, Hotel Management
Dear Karina Mulan, Thank you very much for taking the time to share with all travelers about your recent stay with us. We appreciate your kind words about our staff and, It makes us happy to know that your stay was great. We are looking forward to welcoming you back this April 2018. Best,
4 out of 5
Recommended
for Everyone
by A verified traveler

Near where we want to be

Posted Feb 15, 2018
Pros: It is Hilton!
Cons: I do not know.
Location: Did not stay long in the hotel to give an opinion.
The concierge team are welcoming. Buffet breakfast is very good. The bar staff and dining staff are very good and knowledgeable in their job.
Comment from Hotel Management
Feb 19, 2018 by María Altamirano, Hotel Management
Thank you very much for your feedback! We are very happy to know that you were satisfied with your stay. Thank you for your kind comment about our staff.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Feb 8, 2018 on Hotels
Comment from Hotel Management
Feb 12, 2018 by Maria F. Altamirano, Hotel Management
Dear Susan, Thank you for your score. We are very happy to know you were satisfied. We look forward to your next visit.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Feb 6, 2018 on Hotels
Good Hotel, friendly and helpful staff
Comment from Hotel Management
Feb 7, 2018 by Maria F. Altamirano, Hotel Management
Dear Alan, Thank you for sharing with all the travelers about your recent stay with us. We are glad to assist you and look forward to welcoming you back!
5 out of 5
by A verified traveler

Posted Feb 5, 2018 on Hotels
Comment from Hotel Management
Feb 5, 2018 by María F Altamirano, Hotel Management
Thank you for your feedback!