5 Star Prices... 2 Star STAY/SERVICE...
Posted Aug 25, 2015 on Hotels
I wont be going back. Very disappointed. I will make this short, and to the point. Whatever you do don't get a room on the second floor facing the street. The noise was off the chart, heat raises, so your very warm upstairs. A.C only works while your in the room. Lights are operated by a key card once you get in. You have to leave the key card in the slot to keep the lights on, and the AC to work. So if you leave your room and want to leave the AC on, and have a NICE COOL room to comeback too, forget it... Not happening... The ceiling fan in the room doesn't do much good either. On one of the mornings I woke up to start my day, I had to call down to the front desk, there was no water... There are water shortages from time to time I was told... 30 min later, I had water. Now as for the (Staff)... Mixed bag, some friendly, some didn't care, or just rude. As for Breakfast... It was about the only thing that was good. Worth the $ paid. Now as for WIFI.... LOL... Very limited, or no signal in your room. You have to be in the lobby, and outside near the pool for any type of signal. (It's free, but very hard to get going. Lastly, You cannot have any guests in your room! No visitors, or you get charged... Rooms, are dated, bed was so-so (next to hard). Only nice thing about where the hotel is located... Central Park is right outside the lobby door...
Comment from Hotel Management
Mar 26, 2016 by Roberto, Hotel Management
Dear guest, is seems that there is a mistake! our Hotel does not have fans in the room, cards to open our room doors or our rooms facing the street.
I get the idea that perhaps you are refering to another Hotel.
our Hotel is www.hotelestrella.com.ni
Have a good day