Interior detail

Reviews of Hotel Granada

3.5 out of 5
Hotel Granada
Calle La Calzada, Granada

Reviews

8.0

Very Good

Rating 10 - Excellent. 58 out of 156 reviews" "
Rating 8 - Good. 54 out of 156 reviews" "
Rating 6 - Okay. 28 out of 156 reviews" "
Rating 4 - Poor. 14 out of 156 reviews" "
Rating 2 - Terrible. 2 out of 156 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great property, good looking grounds, the staff were friendly and hard working. It's a shame i was there during this Covid outbreak and so the hotel and city were empty. My room wasn't the greatest in the sense that the shower didn't work quite well and the hand and face towels we were given were stained and hence looked dirty and were actually NOT changed when the room was serviced.
Stayed 2 nights in Mar 2020

6/10 Okay

Hazriq, Buenos Aires

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful building. Biggest pool in Granada. Staff were amazing and helpful. Hotel was within walking distance to the main tourist areas. When we arrived, the area around the hotel had a power cut which lasted until late evening. No fan/aircond. No phone service (we needed to make some phone calls). Got upgraded to a big beautiful room because they were doing renovations to the rooms we booked. Got the furthest room there was. Wifi did not work. Shower didn't work. No hot water. Room was next to a street where we constantly heard noise.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Excellent location, great staff, and customer service. Part of the Hotel is under construction and the noise starts at 7AM. The bathrooms need renovation and the rooms in general need simple better amenities, for example newer and more towels.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was gorgeous in every way! Cannot wait to stay here again!
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
The hotel is in a great location. The antique building is beautiful & the pool is fabulous. My room was clean, as was the lobby area. My negative comments would be about the bed linens & towels. The hotel management should replace them as soon as possible as they have seen better days. In addition, the shower in my room was very difficult to manage.
Stayed 15 nights in Feb 2020

8/10 Good

Carlos, Diamond Bar, California

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and cooperative, food was good
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Efrain, Nashville, TN, USA

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was good. It has a very European feel, however the pool area was dark. They advertised the TIKI bar that was not open, and no towels in the room until two hours later. The toilet did not work properly. Probably won't stay here, but where else could you? Many areas of the hotel look dark. Private parking area available inside.
Stayed 1 night in Feb 2020

6/10 Okay

carlos

Traveled with family
Liked: Staff & service
Hotel Granada
Unfortunately, room had a water leaking ac unit.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Staff Hotel Granada on Jan 21, 2020
Gracias por elegir Hotel Granada para su reciente estadía en esta bella ciudad colonial. Esperamos darle la bienvenida muy pronto.

10/10 Excellent

Estuardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, good hotel in town
Stayed 1 night in Dec 2019
Response from Staff Hotel Granada on Jan 21, 2020
Thank you for choosing Hotel Granada for your recent stay in this beautiful colonial city. Looking forward to welcome you again son.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff very polite and helpful. The Hotel was great.
Stayed 11 nights in Nov 2019
Response from Denis on Dec 2, 2019
Thank you very much for your comment, we hope to see you soon

8/10 Good

Steven

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
I like this place a lot.
Wait for it... the hot water will come. Takes awhile. Everything else was fantastic. Great staff, unique hotel, good breakfast.
Stayed 2 nights in Nov 2019
Response from Denis Lopez on Nov 15, 2019
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Larry&Lenora, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the front entry of the hotel is somewhat demure, the hotel gets more impressive with each step you take, going fr one grand area to another. This is an old fort/castle that has large rooms with lots of aged mahogany & other local hardwood, stone & brick. Really impressive! The staff was equally impressive with their attentive attitude and exceptional service. I think the pool area is the largest in Granada, with sparkling water, surrounded by comfortable lounge chairs under lots of tiki thatch umbrellas.There is also a chapel with huge arched thick wooden doors.There are multiple rooms for various size gatherings, like weddings(the photo opportunities will make you think you have traveled back in time to the 1800's)The bedroom & bathroom are a nice size, clean & came with an antique beautiful Ropero (Wardrobe). My wife and I stayed in a Deluxe room, that came with double queen beds, dinning room table for six, and a living room that seats eight, plus a safe. The dining room had a fridge, and the air conditioning worked just great! The double balcony had amazing views of Mombacho Volcan surrounded by and its gorgeous nature. I really had nothing to say, but great things about this resort, before I made the reservations I went on line to research about the best resorts in Granada, I chose 4 including this one, then I sent my nephew who lives in Managua to personally go and check all the resorts and send me pictures,The only hotel that match their website was this one!
Stayed 4 nights in Nov 2019
Response from Denis Lopez on Nov 15, 2019
Thank you very much for your positive comments. We are so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. At your convenience, would you please take a moment to share your experience online with others travelers on your favorite travel review website? It was a pleasure to have you as our guest and we hope to welcome you back soon. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming old hotel.
This was a really cool old hotel. Tons of history. Great service. Food was excellent.
Stayed 1 night in Jul 2019
Response from Denis Lopez on Jul 6, 2019
For us it was a real pleasure to welcome you, thank you very much for selecting our hotel to stay in this beautiful city, we hope to see you soon

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

RT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not your typical hotel. This is an architectural beauty, colonial master piece, former monastery turned into a Hotel. The pictures on their website don’t do justice. The ONLY bad thing about it was the food selection. They didn’t have a lot of choices, the good thing is that along the street there are plenty of bars and restaurants. Excellent location.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Very loud party with very loud music coming from the pool area until after midnight. Difficult to sleep.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot granada sun
Its really nice at granada hotel. Staff is friendly, breakfast is good. However we stayed the weekend. The wedding party used the pool area after we checked in on saturday and we really coulsnt enjoy the pool, so we had to make other arrangements. But ok on sunday.
Stayed 2 nights in Feb 2019
Response from Oscar Bonilla on Mar 30, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great colonial charm . Super friendly staff, great breakfast
Stayed 4 nights in Feb 2018

8/10 Good

luis, vancouver canada

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel in a beauyful area in managua
nice hotel lots to do closee to the hotel or take a tour around the beaches or volcanoes of beautyful nicaragua. a hidden gem in central america.the staff at the hotel some nice others a bit disrecpectul we ask dor towels to the pool and i heard somebody say something disrecpectful in spanish behind my back as i was walking away as ask foe towels a 2nd time.apart that no other incidents great place to go .please warn the dront desk employees that all should be treated the same.gracias especial mente latinos
Stayed 1 night in Jan 2018

10/10 Excellent

Curley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and clean Hotel, staff was very knowledgeable, helpful and great location for Granada. Breakfast could be better.
Stayed 3 nights in Dec 2017

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Gorgeous place and excellent service
Stayed 2 nights in Oct 2017

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Great location! worth staying here!
I fell in love with the architecture of this hotel!! themed up with the old colony style type very beautiful! I loved their pool!! the water was so warm!!! Their breakfast was good, but i feel like they need to train their staff more on costumer service. The waiter took so long to assist us and our food didn't come at the same time. The room I stayed in was nice but, I fell like their beds could of been more comfortable. It was a bit hard for me to sleep in. I would recommend this hotel to anyone staying in Granada. It is worth the price!! You'll sure have a pleasant experience!!
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need better tv , the one in our room seem to be 30
Clean hotel, nice breakfast. Staff very friendly . Need newer TV. The one in Room 1. Looks like it was 30 years old
Stayed 1 night in Aug 2017
Response from Gerente Hotel Granada on Aug 28, 2017
Thank you very much for your reviews. We will consider your recommendation to provide better service.

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Granadas fun
Very comfortable, great pool. Great service.
Stayed 1 night in Jul 2017
Thank you very much dear Isabel, We are happy to know that I enjoy your stay, we look forward to your next visit

8/10 Good

jason, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel it's the second time I've stayed and would stay again.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean. The breakfast was not good. I'm a native Nicaraguan.

10/10 Excellent

jason, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good location, staff are really helpful and a day or2 by the pool is very nice.

10/10 Excellent

James, Nebraska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colonial luxury
Splendid place. The rooms are large, beds comfortable, with air conditioning and fast Wi-Fi. Pool is WONDERFUL!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

AW, toronto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
no bells and whistles but decent
Don't expect anything fancy or any exceptional service. Rooms are basic and quite dark but clean.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
This hotel is fantastic. Bars and restaurants are very close by , the hotel is very quiet and the pool is an oasis .

10/10 Excellent

Rosalene, Stoney Creek, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant, oasis 2 blocks from Lake Nicaragua
This quiet, luxiurious," monestary like" hotel with its rich mahonany 15th century woodwork and 12' doors, manicured grounds, oversize pool surrounded by tall palms and colourful plants create a quiet oasis in the middle of "tourism". Excellent value for your money, staff are attentive, only front staff speak a little English. Five blocks to main shopping district, but along the colourful streets are happy, friendly local with their own businesses or restaurants, French cafe's, O"Shea's Irish pub and local food street vendors, and native restaurants as well. We enjoyed our time here very much, as the pool offered shade as well as sun and was very quiet. Also, featured are Ballroom and Convention Centre, gardens, rooftop sitting areas. Horse/buggy rides, taxis readiy available. 10 Blocks (along historic, interesting streets) to original shopping area where anything can be purchased, as you vie for street space amongst cars, buses, carts, diesel fumes - reminds me of Vietnam - interesting to say the least. Women's sandals are$7-10 US - so I bought 13 pair............just saying.............

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
QUIET AND NICE HOTEL
Hotel staff very pleasant, and helpful. The room was clean and comfortable. A very typical Nicaraguan breakfast, really good. My only recommendation is that because they are at the end road of the main street of Granada they should have a list of taxis that customer can call if they need it during the day as I was told the service is only available after midnight even though I asked at my arrival if they could get me a taxi and the person at the front desk told me they can make arrangements, when I asked for it was not possible. But I can not complain that much the concierge was kind enough to get me one. Thank you.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Bang for the Buck!
Outstanding staff, we had a great staff, staff were, helpful and knowledgeable, bi-lingual, the physical facilities very nice. Price was great.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location - very quiet and clean - good value - breakfast was excellent

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities
Generally good stay
The hotel is clean and very pretty. The building is obviously historic, has beautiful architecture and is located very conveniently between the lake and the main shopping and dining strip. The pool bar had very limited options for drinks which made it less than ideal for lounging. The staff was pleasant and the wifi worked fine. Generally speaking the hotel was clean, comfortable and well located.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False eyelashes found on my bed!
The Good: The hotel has potential as itd architecture is very interesting and it has a decent size pool. The VERY bad: Cleanliness doesn't seem to be a high priority, the cushions on the pool lounge seats were covered with dust and hair and now the punchline: we found a set of used fake eyelashes on the bed where our granddaughter was sleeping. I told the lady at the front desk and after sending to investigate to the wrong room and after me telling her the correct room number they failed to send someone to investigate and acted unconcerned about the whole nasty thing! There are plenty of great hotels around this one and for sure will go to one of those instead

8/10 Good

Sergio, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and Location
Loved the hotel and specially the service. How ever the a/c in our room was very bad, it could only be set to High Fan mode, causing lots of noice and wind. All in all, I really liked it specially for the location.

8/10 Good

John, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for airport overnighter
This hotel is quite new and located in a gated community 5 minutes from the airport. Great check in .Some staff speak English. The rooms are not large but are adequate and clean. Supper is not served til 6PM but there are snacks and drinks available until then. This is really not a walking area but is great for an overnight stay.Shuttle to the airport only cost $3 US.

10/10 Excellent

stacey, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful sprawling icon
Staying in this hotel made me feel like I was back 200 years ago and a beautiful sprawling colonial monastery . The rich woods, the concrete blocks and bricks, high arching doorways, were just spectacular. The beautiful pool area was relaxing at night after a long day of traveling. The staff were all very friendly...

8/10 Good

Jairo, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Better Hotels in Granada
Breakfast is great, the pool is cool, the room is spacious. The only thing is that electricity would turn off when you would leave your room.