Posted Aug 2, 2016
Extremely disappointed with our stay there. RUDE and unhelpful staff. Air conditioning did to work and there was no ceiling fan to help with cooling situation. There is not a phone in the room to call reception. There were No towels, No shampoo nor conditioner, No shower caps, No lotion, No bath mat. When I walked downstairs to ask for these things I was not given towels to take up. I was told I had to wait and they would be brought up to us. When we did get the towels we only got two bath towels. No wash cloths nor bath mat. As for the shampoo and conditioner, I was told that all they offered was the body wash that was in an attached container to the wall (like the ones that are found in public restrooms for hand washing purposes) which had to be pumped and all you got was a tiny bit per pump. They said they did not offer lotion, nor shower caps. Terrible food in restaurant and drink selection (soft drinks and juice) was very limited. The sheets were clean. Pool was very nice but closed way to early in the evening so we did not get to enjoy it. Overall stay was very awful and so not worth the money we spent. I DO NOT RECOMMEND THIS HOTEL.
Comment from Hotel Management
Nov 4, 2016 by Mansión De Chocolate., Hotel Management
Hola D, we are sorry that you have experienced our hotel in such a way. We at Mansión De Chocolate try our best in making our customers stay a relaxing, good and comfortable stay. When the AC does not work and we are notified we do send a maintenance guy right away and if the problem can’t be fixed, we change you to a different room. We thought that bringing the towels up to your room would be a service and not seen as a bad point. The container that is attached to the wall has nothing to do with public places, the reason why we do it like that is because we want to minimalize trash it is a green thought, environment responsibility, it does not have limited amount of pumps so you can pump more than ones which will result in more soap. Our all you can eat breakfast offers a variety of typical Nica breakfast and American breakfast what is cooked right in front of you and what is fresh, we offer different salads, sandwiches and snacks at the pool but for dinner we recommend other places to go out to. Our pool bar closes around 6pm 6:30pm but if you want to go swimming after that time it will not be a problem to us! We are located less than 2 minutes from the central park and main street of Granada to us we would say that it is pretty close and if you walk up to one of our terraces there definitely is a beautiful view of the Mombacho and cathedral/ other view points of the city. Anyways we do appreciate your comment.