Ratings based on 306 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from MANAMMAM, bahrain

Prefer to stay at the Westin hotel

Posted Dec 5, 2017
Bad breakfast buffet ever as 5 star hotel it should be way better as 5 stars hotel. Bathroom was not very clean inside the hotel room I used to call them after I checked in to fix the bathroom cabin at the bathroom and it took a one hour to fixed the problem even they didn’t move me to other room. I was complaining about that and if I am staying in deferent 5 stars hotel they will directly move me to other room. Bad experience ever I prefer the Westin hotel very close to it and close to city center hotel as well.
5 out of 5
by Adham

Posted Oct 11, 2017 on Hotels
perfect.
4 out of 5
by Samer

This traveler left a rating score only Posted Oct 8, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Boerne, Texas

Always an enjoyable experience

Posted Sep 8, 2017
I have stayed at this hotel a number of times. It is conveniently located next to City Center Mall, i.e., it is connected to the mall. Plenty of restaurants and shopping are located right by the hotel. Also, would recommend the Club Lounge on the 11th floor but you pay a little extra. The staff at the hotel can arrange transportation for you including airport pickup and drop off.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Brilliant location connected to the mall

Posted Sep 3, 2017
Upgraded to Junior suite as recommended by checkin staff because the standard King room is a bit boxed in if you have kids. Had some issues with the lounge but duty manager Mr Mohammad Farouk took care of daily breakfast and lounge access at Westin. The hotel staff really are the people who make this location worth staying in and the stay enjoyable. Decent gym with 24 hour access - breakfast was great along with the Fuzon cafe Westin. Services like laundry were reasonable and 24/7 valet service available for car parking Definitely returning to this property with the family
4 out of 5
by Fahad

This traveler left a rating score only Posted Aug 12, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
very quiet hotel nice room excellent service in room
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 6, 2017
The hotel is very nice, and it is connected with city center mall, than you didn't need to use the your car to much.
5 out of 5
by Wael

Business Trip in June

Posted Jun 27, 2017 on Hotels
Excellent from all aspects.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean Hotel

Posted May 18, 2017
Pros: friendly staff close to the mall
Nice and clean Hotel close to the mall city center mall friendly staff