Ratings based on 265 Verified Reviews

3.8 out of 5
79% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh

Nice hotel

Posted Dec 30, 2016
Good hotel restaurants extremely expensive price of foods and drinks very high for the 4 star hotel which has to be revised or lowered
Comment from Hotel Management
Dec 31, 2016 by Ahmed Sherief , Hotel Management
Dear frank, Thank you very much for your review. It was a pleasure to note how much you have enjoyed your stay and our restaurants. We always try our best to make sure our guests have an excellent experience. Thank you for your recommendation and we are looking forward to welcoming you back to Novotel Bahrain Al Dana Resort . Kind regards,
3 out of 5
by A verified traveler from hasan

Hidden costs

Posted Dec 19, 2016
First cancellation was not free although lam sure it was written in green color font during reservation process Second the breakfast was not included and I have to pay for it. This also was not clear during the reservation
Comment from Hotel Management
Dec 23, 2016 by Ahmed Sherief , Hotel Management
Dear ahmad We thank you very much for your constructive feedback regarding your recent stay. Please be assured that we're working with Expedia to ensure that our mutual clients will get the best quality of services. Your feedback is very important to us and we do look forward to have the pleasure of welcoming you again. Sincerely yours,
3 out of 5
by A verified traveler from USA to KSA

Won't stay here again

Posted Dec 8, 2016
The hotel is a little older than I like. It wasn't completely awful, but we had to request serveral times for them to come and clean our room because we weren't ready to have it cleaned at there designated time. The towels used in the suites were really old and needed to be replaced. The staff was rude to some of the other guest who came with me. Not sure if it was a race thing or not, but the pool attendant just walked up and told them they had to pay to use the pool. No one else at the pool area was spoken to about paying and it became an issue. He didn't ask if they were staying just demanded that they pay for use of the pool. It took awhile for the hotel management to correct the issue and to issue an apology.
Comment from Hotel Management
Dec 11, 2016 by Ahmed Sherief , Hotel Management
We thank you very much for your constructive comments regarding your recent stay. Your feedback is very important to us. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression. Sincerely yours,
1 out of 5
by A verified traveler from US

Awful customer service

Posted Dec 1, 2016
Pros: The pictures on the website
Cons: Customer service
Our booking included transportation from the airport if arrangements are made in advance. We made arrangements and provided our flight number. The hotel representatives did not wait for us to clear customers and retrieve our baggage and left. Upon calling the hotel we were informed we took too long after our flight landed and the representative left and there would be an additional charge if they came back to pick us up. Once we checked into the hotel, they wanted to charge us for two airport transport ion fees. Once we checked in, the bellman did not know where the room was located and walked us around the perimeter of the property, up and down some stairs, and eventually passed the room which was located on the ground floor.
Comment from Hotel Management
Dec 7, 2016 by Ahmed Sherief , Hotel Management
We would like to thank you for your recent visit to Novotel Al Dana Resort Bahrain and for taking the time to tell us about your experience. We are very sorry to know that we were unable to obtain your satisfaction throughout your stay although surprisingly we thought we did make it up for you. The driver was waiting for you at the airport for over an hour yet unfortunately we were unable to pick you up. We understood your frustration from the airport experience therefore during your stay we offered gestures to lighten its impact, eventually it is really disappointing to read about your remained disappointment. Nevertheless we thank you again for sharing this review cause we learn from such experiences. Thank you and best regards.
2 out of 5
by A verified traveler from US

Posted Nov 21, 2016
Pros: pool area was very nice.
Food not that great. Tub did not drain well and sewer smell in bathroom. Asked front desk to address this which was not fixed during stay. I departed early.
Comment from Hotel Management
Nov 23, 2016 by Ahmed Shereif - Operations Manager , Hotel Management
Dear John, We thank you very much for your constructive feedback regarding your recent stay. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression. Sincerely yours,
4 out of 5
Recommended
for Everyone
by A verified traveler from UAE

Good location and resort but...

Posted Nov 13, 2016
Pros: Resort is lovely but no space at pool.
Cons: Staff were short and stressed out when asked the simplest of requests
Location: Great location for Dubai I'm sure service is better when they are not overstretched
It was a busy weekend so staff were not very helpful. Card stopped working and we knew it would take a long time to rectify so we spent the last few hours without working AC. Was prompted to leave before check out time even though it was quite clear previously
Comment from Hotel Management
Nov 15, 2016 by Ahmed Sherief - Operations Manager , Hotel Management
We thank you for taking the time to post your experience about the Novotel Bahrain Al Dana Resort in our Expedia page. Unfortunately, we couldn't trace a stay matching the details of your experience. We would very much appreciate you sending us full details through the hotel contact directly.
2 out of 5
Recommended
for Everyone
by A verified traveler from SA

Nice Resort, Poor Management

Posted Oct 16, 2016
The resort is really good, but unfortunately reception stuff are really bad. My reservation was for two rooms with pool view connected or close to each other; the reception offered me two rooms with no pool view one was OK with balcony where the other was terrible. I went back to the reception and they said that due to unavailablility of pool view room we are sorry to give you the rooms you got. They kept talking to each other in philipino irrespectivly. I had a quick check online for room availability, and guess what, pool view rooms still available for booking. It seems that they don't care about customers who booked through Expedia.
Comment from Hotel Management
Oct 22, 2016 by Ahmed Sherief - Operations Manager , Hotel Management
Dear Okailan, We thank you very much for your feedback regarding your recent stay. Your feedback is so important to us. Please be informed that we've identified the issue of concern and all the necessary measures were taken to elevate the quality of service. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression. Sincerely yours,
1 out of 5
by A verified traveler from bahrain stay

Worst stay in bahrain

Posted Oct 15, 2016
It can't get any worse,if you stay in the ground floor the windows are not reflecting anyone outside can see you inside your room thr A/C in the room is dirctly positioned to your face , my wife got sick because of this poor and stubid design Thw wifi is very slow , and the staff calls you at 12 shap to ask you to leave !!! I totally will not come back
Comment from Hotel Management
Oct 22, 2016 by Ahmed Sherief - Operations Manager , Hotel Management
Dear Abdulrahman, Thank you for taking the time to tell us about your experience at the Novotel Bahrain Al Dana Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Beautiful scenery/landscape

Posted Oct 9, 2016
Location: The Bahrain National theatre and museum is in walking distance and the National Museum is a MUST if you visit Bahrain - entrance is only 1BH.
The hotel itself is very beautiful, excellent location - great pool area. The rooms are just OK though we had a HUGE balcony - a place like this you really don't want to spend much time in the room anyhow. Pool should have stayed heated as it is advertised as a heating pool but they said other people complained it was too hot so they turned it off but we got cold and didnt swim the last 2 days given it was in early October and it does get chilly. Kids playroom could use more toys for children a bit older - was more for ages 5 and below only. Breakfast buffet was expensive, 20BH for 2 adults and 2 children ages 3 and 4.
Comment from Hotel Management
Oct 9, 2016 by Ahmed Sherief , Hotel Management
Thank you very much for your review. It was a pleasure to note how much you have enjoyed your stay . Your feedback is very important to us therefore all your comments have been duly noted as we're always try our best to make sure our guests have an excellent experience. Thank you again for your recommendation and we are looking forward to welcoming you back to Novotel Bahrain Al Dana Resort . Kind regards,
2 out of 5
by A verified traveler from American

Smell of Foot Odor

Posted Sep 20, 2016
Pros: Beautiful grounds
Cons: clean the rooms
Location: nothing everything will require a taxi
Room 1102 smelled of sweaty feet and had some mysterious black stuff around the air conditioning vent.
Comment from Hotel Management
Oct 4, 2016 by Ahmed Sherief , Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bahrain Al Dana Resort. I am sorry that your experience did not meet your full expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,