Ratings based on 455 Verified Reviews

3.7 out of 5
72% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from harrisonburg

it's average

Posted Oct 2, 2017
nothing extraordinary to tell. average place -don't pay more than an average price.
Comment from Hotel Management
Oct 3, 2017 by Sarah - E-Commerce Manager, Hotel Management
We appreciate your feedback, thank you for being our guests. We are certainly sorry to hear that we did not exceed your expectations as we strive to do for every guest, every day. We do our best to maintain a great value for the area and also are newly remodeled with a great full breakfast and very friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from richmond va

One night

Posted Sep 21, 2017
We went to a concert the hotel was near by check in clerk was good Room was nice check out was good we didn’t eat the breakfast at hotel
Comment from Hotel Management
Sep 22, 2017 by Sarah - E-Commerce Manager, Hotel Management
We appreciate your business and thank you for choosing our hotel for the close proximity to Jiffy Lube Live. We are glad you had a great stay but sorry you missed out on the good complimentary breakfast. We hope that you stay again. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from baltimore md

Great hotel! Close to jiffy lube live!

Posted Sep 18, 2017
Our room was very clean and the beds were so comfortable!! We went to a concert at Jiffy Lube and this hotel is super close! For our future concerts we will definitely be staying here again!
Comment from Hotel Management
Sep 20, 2017 by Sarah - E-Commerce Manager, Hotel Management
Thank you so much for the praise and compliments for our clean and comfortable guestrooms. Your comfort and satisfaction is very important us and we are thrilled to hear that we will be your first choice for accommodations next time you are going to nearby Jiffy Lube Live. Glad you had a great time and we look forward to your next stay.
2 out of 5
by A verified traveler from Johnson City, TN

Stay away

Posted Aug 23, 2017
There was fresh water damage throughout the room, I was afraid the people above me were going to fall through. I opened a washcloth in the shower and a dead bug fell out. There were hairs everywhere as soon as we got there. Disgusting.
Comment from Hotel Management
Aug 25, 2017 by Sarah, Hotel Management
We appreciate your business and value your feedback. There was a pipe above you that had previously broken and was being repaired, this was not at risk of causing any more damage. We are sorry this room did not meet your expectations and our high standards of cleanliness better. I have shared your comments with the housekeeping team and assure you this was a one time incident and not reflective of our wonderful hotel and great housekeeping team.
3 out of 5
Recommended
for Everyone
by A verified traveler from WV

Motel close to Concert Venue

Posted Aug 23, 2017
Short Lyft or Uber ride to Jiffy Lube. Breakfast was great & complimentary. Motel was older but had been updated.
Comment from Hotel Management
Aug 25, 2017 by Sarah, Hotel Management
Thank you for choosing our hotel for your place to stay nearby Jiffy Lube Live. We appreciate your business and review. We are pleased to hear the newly updated hotel, breakfast and location met your needs well. Please come back and visit again soon.
3 out of 5
by Vicki

This traveler left a rating score only Posted Jul 19, 2017 on Hotels
4 out of 5
by Nate

Battlefield best western

Posted Jul 18, 2017 on Hotels
Nice. The facilities are a bit old , but I s clean and nice.
Comment from Hotel Management
Jul 20, 2017 by Sarah, Hotel Management
Thank you for choosing our hotel as your place to stay while in town. We recently renovated and updated all guest rooms. We will continue to work hard to complete any remaining enhancements. Thank you again for your review. We hope you visit again.
5 out of 5
by iris n

Slept well

Posted Jul 15, 2017 on Hotels
Hotel was great. Since the last time I was there, I noticed that the hotel was upgraded when I arrived confirmed by the front desk. A job well done. I needed a hotel room because my family had a lot of other relatives staying in the house. I like quietness and need my sleep. The only issue I had was the key to the room would not open the door when I returned in the evening and I had to go to the front desk to correct the problem. The morning I was going to checkout I went and got breakfast and coffee and I was locked out again (3 days straight.) After visiting the front desk and getting a new key I opened the door and the coffee.fell out of my hands and splattered on the floor. I cleaned it with a towel, finished eating breakfast and I left to turn the keys in. Of course front desk was informed as to what happened. This was the excitement of the morning and I still will recommend Best Western Battlefield.
Comment from Hotel Management
Jul 18, 2017 by Sarah, Hotel Management
Thank you for being a valued repeat guest of our hotel. We appreciate the compliments for the newly updated guestrooms and hotel, glad you like the new enhancements. We are very sorry for the trouble and inconvenience with the key, we'll definitely check our machine and the door to make sure they are operating efficiently. We are pleased that you will continue to visit when a restful night is needed for you and recommend us to others. Thank you.
5 out of 5
by Shannah

Wonderful!

Posted Jul 6, 2017 on Hotels
We had a wonderful stay at this hotel. The pool was great and the breakfast was AMAZING! :) My kids were very comfortable which is the most important thing. The staff was very friendly.
Comment from Hotel Management
Jul 10, 2017 by Sarah, Hotel Management
Thank you very much for the great compliments and feedback. We are very pleased to hear that you enjoyed your stay and found the hotel had everything you needed for an pleasant and relaxing stay. We appreciate your business and hope to welcome you again.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 24, 2017 on Hotels