Deluxe Room, 1 King Bed (Smoke Free) | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Reviews of Red Roof Inn PLUS+ Washington DC - Manassas

2.5 out of 5
Red Roof Inn PLUS+ Washington DC - Manassas
10610 Automotive Drive, Manassas, VA

Reviews

7.2

Good

Rating 10 - Excellent. 278 out of 1000 reviews" "
Rating 8 - Good. 303 out of 1000 reviews" "
Rating 6 - Okay. 213 out of 1000 reviews" "
Rating 4 - Poor. 105 out of 1000 reviews" "
Rating 2 - Terrible. 101 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Lea

Disliked: Cleanliness, property conditions & facilities
Rooms are outdated but relatively clean. Area that surrounds hotel and the grounds were very run down. Trash can be seen around the perimeter of property. In general, the property feels a little unsafe with some unsavory characters lurking all around.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 18, 2024
Hello Lea, We appreciate your feedback on the hotel's condition and surroundings. We aim to provide a comfortable environment for all our guests and we'll take your comments into consideration for future improvements. Our team is dedicated to ensuring a safe and pleasant stay for all visitors.

8/10 Good

Jae

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient by highway
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Jae, We appreciate your feedback on our convenient location by the highway. Should you have any further comments or concerns, please feel free to reach out to our management team directly.

10/10 Excellent

Verónica

Liked: Cleanliness, staff & service, property conditions & facilities
the heat didn't work the room was to cold
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Verónica, We apologize for any inconvenience caused by the issue with the heat in your room. Your feedback is valuable to us and will be shared with our team for improvement. Should you have any further concerns, please don't hesitate to reach out to our management team for assistance.

8/10 Good

Furkat

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, but smells a little like smoke
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Furkat, We apologize for any inconvenience caused by the smell you experienced during your stay. We appreciate your feedback and will address this with our team to ensure a more enjoyable experience for all our guests. Thank you for bringing this to our attention.

10/10 Excellent

Travis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 6, 2024
Hello Travis, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Washington DC - Manassas. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The way they treat me
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Bradley,We regret to hear about your experience and appreciate your feedback. Your satisfaction is important to us, and we will share your concerns with the team for further review. Thank you for bringing this to our attention.

6/10 Okay

Juana Francisca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on Jan 19, 2024
Hello Juana, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Manassas and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

junior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello junior,We are delighted to hear that you had a wonderful experience during your stay with us. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.

10/10 Excellent

Nikia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 9, 2024
Hello Nikia,We are thrilled to hear that you had a wonderful experience during your stay at our hotel. We strive to provide excellent service to all our guests and we're glad to know that we succeeded with you. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

10/10 Excellent

Nefta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Nefta,Thank you for choosing our hotel for your stay! We appreciate your rating and are delighted to hear that you had a great experience with us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Milagros

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Nov 2023
Response from Manager on Nov 26, 2023
Hello Milagros,Thank you for taking the time to share your feedback with us. We are sorry to hear that the hotel did not meet your expectations during your stay. We appreciate your valuable input and will make sure to pass it along to our team for their review and improvement. If you have any further concerns, please don't hesitate to reach out to our management directly.

10/10 Excellent

Tarmizi

Stayed 2 nights in Nov 2023
Response from Manager on Dec 7, 2023
Hello Tarmizi,We are delighted to hear that you had a fantastic experience during your stay at our hotel. We pride ourselves on providing exceptional service and creating unforgettable memories for our guests. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Francis,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We value your feedback and will share your comments with our team for further improvement. If there is anything else we can assist you with, please do not hesitate to contact us directly.

10/10 Excellent

Jae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 12, 2023
Hello Jae, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - MANASSAS and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Nydir

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Isn’t well kept at all needs better cleaning staff and maintenance staff.
Stayed 3 nights in Oct 2023
Response from Manager on Nov 7, 2023
Hello Nydir, Thank you for sharing your feedback regarding the cleanliness and maintenance of our hotel. We appreciate your comments and will certainly address them with our team. We value our guests' opinions and strive to continuously improve our services. If you have any further concerns, please reach out to our management team directly for further assistance.

6/10 Okay

Christopher

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were bugs. And when you check in they take a credit card for all kinds of fees which they said they probably wouldn’t charge ($1 something a day for the safe in my room?)
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Christopher,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Rest assured, we take all feedback seriously and will address the issue accordingly. If you have any further concerns, please don't hesitate to reach out to our management team.

6/10 Okay

Rhoderick

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room I stayed this time smelled like it was occupied by a previous guest with a dog, the odor is very strong. Hope my next visit will be better
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Rhoderick, We apologize for any inconvenience this may have caused. Rest assured, we will address the issue and ensure a more pleasant experience on your next visit.

4/10 Poor

JODI

Traveled with pets
Disliked: Cleanliness, property conditions & facilities
I purchased this stay for one night as it was between Shenandoah National Park and DC and the price was definitely affordable.Hindsight, I realize why it was so affordable. The check in process was on the slower side but the guy behind the desk was polite. As I pulled my car closer to my room and got out, there was a group of guys on the third floor making dog sounds and attempting to call my dog over as I was unloading my vehicle. The room significantly smelled of cigarette smoke despite the place claiming it was smoke free. The bathroom fan was ungodly loud although the group a few doors might’ve arguably been louder. There were also cops in the parking lot talking to a man, but the details of the conversation were unknown to me. I decided not to stay, turned my key into the front desk worker, made my complaints and opted to go further down the interstate. I’ll definitely not be staying at another Red Roof Inn whether or not it has Plus behind the name.
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello JODI, Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced during your stay. We will address the concerns you mentioned with our staff and sincerely hope you will give us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Rhoderick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 3 nights in Oct 2023
Response from Manager on Oct 26, 2023
Hello Rhoderick,Thank you for your kind words! We strive to provide excellent experiences for all our guests. We hope to welcome you back soon.

2/10 Terrible

Christopher

A run down motel
Hotel TV didn’t work at all and the heat didn’t work also the bed sheet had smoke holes in them
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Christopher, We apologize for the inconvenience you experienced during your stay. Please contact our customer service team to assist you with resolving these issues promptly. Thank you.

10/10 Excellent

Rhoderick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Rhoderick,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

2/10 Terrible

ANN

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is in poor condition. I checked in reluctantly, was given a third floor room and told the elevator was not working. Room was dimly lit with broken light fixtures and furniture scratched and broken. Could not stay there.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello ANN, We apologize for the inconvenience you experienced during your stay. Our team is committed to ensuring a comfortable and enjoyable stay for all guests. We appreciate your valuable feedback and will address these issues promptly to improve our services.

2/10 Terrible

Takesha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 15, 2023
Hello Takesha,Your review of the Red Roof Inn PLUS+ Washington DC - Manassas was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Elynette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello Elynette,We apologize for any inconvenience you may have experienced during your stay. Please let us know how we can assist you further.

6/10 Okay

Mohammad

Liked: Cleanliness, staff & service
Dent in mattress, left side of mattress lower than the right so not a good night slee
Broken,  non working clock
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Hello Mohammad,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Brian

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is pretty run down and shows it. Room was not unclean, but reeked of disinfectant. Road noise is an issue.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Brian ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Okay

Verified traveler

Liked: Staff & service
Mission Accomplished
Rather drive for nearly three hours in the wee hours of the morning, a relatively decent and inexpensive place to lay my head for the night was what I needed. Mission accomplished. The room was in decent shape. The bed seemed to be clean but was not comfortable. The sink was new (A+), but the rest of the bathroom is about due for an overhaul. Because of that, I did not use the shower. Also did not use heat/ac, fridge or microwave, but they were available. The TV, lights and door locks all worked.
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Dear Guest,Thank you for taking the time to share your comments regarding our bed and also our shower. Please do come see us again.

8/10 Good

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello JoAnna,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Alexander

Stayed 1 night in Sep 2023
Response from Manager on Oct 14, 2023
Hello Alexander,Thank you for your positive rating! We're glad you had a great experience at our hotel. Is there anything else we can assist you with?

8/10 Good

Allen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good Value for the Price
The room was clean. Shower had hot water with good pressure. Good, strong Wi-Fi signal for fast Internet access. Good housekeeping service. Only negatives were, the toilet kept running after the tank filled-up and no hair dryer.
Stayed 2 nights in Sep 2023
Response from Chirell Rediresponse Specialist on Sep 6, 2023
Dear Allen,Thank you for providing us with details about your stay at the Red Roof Inn PLUS+ Washington DC - Manassas. I’m thrilled to read your kind words about our clean room, good water pressure, strong wi-fi and good housekeeping service. Please accept our most sincere apologies for the concerns you described regarding the toilet kept running and no hair dryer. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chirell Rediresponse Specialist

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on Aug 30, 2023
Thank you for rating your recent stay at Red Roof Inn PLUS+ Washington DC - Manassas, Christopher. We value you as our guest and welcome your 4/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

4/10 Poor

Kelly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Dried urine all over floors
Room smelled horrendously of dog pee just opening the door. Hard floor was sticky from dried pet pees never wiped up and the carpet between beds was moist and smelled like very old urine. No remote for tv, but really didn't care as i just wanted a few hours sleep and get the heck outta there. Was after midnight and too exhausted to go to a diff hotel. Lesson learned: next time I'm coming through on 66, pay the extra for a better hotel close by even if just a quick recharge. Holy crap never again red roof manassas, i am legit scarred. Also people seemed to be living here, lot of activity and cars rolling through for a Thursday night...
Stayed 1 night in Aug 2023
Response from Antonio,RediResponse Specialist on Aug 26, 2023
Dear Kelly,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - MANASSAS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as uncleanliness and unpleasant odors. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management

4/10 Poor

Richard, Crozet

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we were given was uninhabitable. It smelled so bad it was making us physically ill. Fortunately the kind person at the front desk gave us a new room. Much better but still basic and old.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Richard,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 Excellent

Carli

Stayed 1 night in Aug 2023
Response from Olivia RediResponse Specialist on Sep 14, 2023
Hello Carli, The staff at the Red Roof Inn PLUS+ Washington DC - Manassas and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

4/10 Poor

Don

Disliked: Cleanliness, property conditions & facilities, room comfort
Side business in next room?
Dirty towels in room from former occupants. Noisy with 2 females coming and going to the room next door all night. Smoking and loud talking on the balcony outside the room.
Stayed 1 night in Aug 2023
Response from Manager on Aug 11, 2023
Hi Don,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

8/10 Good

Charity

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfortable, staff was pleasant, our room was clean. We only stayed one night to see a concert in town. It worked out perfect
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Charity,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff and your comments about our bed. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Thomas

Stayed 1 night in Aug 2023
Response from Olivia RediResponse Specialist on Aug 8, 2023
Hello Thomas, The staff at the Red Roof Inn PLUS+ Washington DC - Manassas and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Aug 4, 2023
Hello Christine,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Aug 3, 2023
Hello Patricia,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Abbey

Stayed 5 nights in Jul 2023
Response from Sharma RediResponse Specialist on Aug 1, 2023
Hello Abbey,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ WASHINGTON DC - MANASSAS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around great stay!
Red Roof Manassas offers great service and is a good place to stay for the price. The room was clean and comfortable. The staff was very friendly and accommodating to all my requests. Thank you Red Roof! I would love to stay again in the future.
Stayed 3 nights in Jul 2023
Response from Manager on Aug 1, 2023
Hi Traci,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
convenient
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Denise,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope to someday have another opportunity to host your stay.

4/10 Poor

Barbara

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
It was not clean. Bugs/ the tub was dirty/ tv didn’t work properly. It was very outdated. The website was very deceiving. Low class!
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Barbara, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Geraldine

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The Worst
This was the most awful hotel I've ever been to. Trust me just spend a few more dollares and get a good place. The pillows were uncomfortable, interior outdated. Electric plug near sink didn't work. There were GNATS flying around our entire 3 day stay. The wall mounted reading light above my bed was coming off the wall. The metal bases on the lamps were rusting. The plares around the wall switches were dirty, not cleaned for a while. Outside of the rooms, the hallways around the stairs and walkways were dirty looking. I actually got a heavy smell of what i thought was urine while walking past a room on the way to my room. All i can say good is that it was a bed to sleep in and the air conditioning was good.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 27, 2023
Hello Geraldine, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and the staff very accommodating. They let us sleep in knowing we went to a concert the night before. Nobody came knocking or kicking us out. We were able to sleep until noon and we just really appreciated that courtesy. We had a box of snacks in the room. It was a great location. All around great stay and will stay again for concerts in Bristow!!!
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Brianna,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff and location. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

catherine

Liked: Cleanliness, staff & service
Not so good
I didn’t feel safe, the customer service people were friendly and helpful, but the clientele was… well shady… to be kind. The occupants next to me were loud and fighting at 3 am and there was a strong chemical type smell coming through the ac unit.
Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hi Catherine,Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Rudy

Stayed 1 night in Jul 2023
Response from Sashauna Red Roof Management on Jul 5, 2023
Hello Rudy,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Manassas. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Mareeswaran

Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Mareeswaran,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Over all good
We only stayed one night. For the most part it was alright. Price was fair. Room was clean. Bed was on the firm side but alright for one nigh
Stayed 1 night in Jun 2023
Response from Manager on Jun 29, 2023
Hi Leah,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, affordable and we hope to have the pleasure of hosting you again soon.

8/10 Good

Myra

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Myra,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.