Daily buffet breakfast (BRL 45 per person)
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Reviews of ibis Styles Manaus

3 out of 5
ibis Styles Manaus
Rua Monsenhor Coutinho, 560, Manaus, AM

Reviews

8.2

Very Good

Rating 10 - Excellent. 236 out of 738 reviews" "
Rating 8 - Good. 338 out of 738 reviews" "
Rating 6 - Okay. 120 out of 738 reviews" "
Rating 4 - Poor. 28 out of 738 reviews" "
Rating 2 - Terrible. 16 out of 738 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Michael, Fremont

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very short distance from the Amazon Theater!
Stayed 2 nights in Mar 2024

6/10 Okay

sylvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Generally a very comfortable hotel. Lovely outside patio and excellent location for central Manus.
Stayed 1 night in Dec 2023

4/10 Poor

John

Disliked: Staff & service
Check in so slow
The location of the hotel is excellent for sightseeing.The checkin process was horrendous as they could not check you in until they had set up a profile! for you which was taking an hour it is one of the worst hotel checkins i have experienced. The hotel was mediocre.
Stayed 1 night in Oct 2023
Response from Ibis Styles Manaus on Nov 11, 2023
Dear John, Thank you for sharing your feedback about your stay at our hotel. We're pleased to hear that the hotel's location was convenient for your exploration of the area. We apologize for the inconvenience you faced during the check-in process, and we understand that it was a frustrating experience. Your feedback is valuable to us, and we will investigate what happened to improve our services. We hope that despite these issues, you were able to enjoy your time in the city. We appreciate you choosing our hotel and look forward to welcoming you back in the future, providing a more pleasant experience.

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, Minimalist as is the brand, difficult to operate shampoo dispenser, responsive staff, I did not partake of breakfast, so I cannot review. This is just off the main street, less than half a block through Manaus down to the port.Good shopping and eating options, several Mercados to choose from.
Stayed 1 night in Oct 2023
Response from Ibis Styles Manaus on Nov 11, 2023
Elizabeth,Thank you for sharing your feedback regarding your stay at our hotel. We are glad to hear that you appreciated the cleanliness and the simplicity that our brand offers. We apologize for the issue with the shampoo dispenser, and we will investigate this matter. We are pleased that you noticed the friendliness of our staff. If you decide to have breakfast on a future visit, we hope it will be a pleasant experience. We are conveniently located near various shopping and dining options, and we hope you enjoyed that convenience. We look forward to welcoming you again soon. Your feedback is valuable to us. Thank you.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Centrally located, walk to the teatro, supermercado, port of Manaus. Ibis is always minimal, this is no exception. Friendly service trying to be helpful, even if language separates us. Will store luggage if you are taking an Amazon tour.
Stayed 2 nights in Oct 2023
Response from Ibis Styles Manaus on Oct 23, 2023
Agradecemos por sua avaliação positiva e por compartilhar sua experiência conosco. Estamos felizes em saber que você encontrou nosso hotel bem localizado e com um serviço amigável. Esperamos continuar a melhorar a experiência de nossos hóspedes. Se você planeja visitar a Amazônia novamente, ficaremos felizes em recebê-lo

8/10 Good

Charles H

Stayed 1 night in Aug 2023
Response from Raboni Fernandes - reservas on Aug 30, 2023
Obrigado pela preferência desde já, Volte quando quiser, estaremos sempre a disposição!Equipe Ibis Styles Manaus

10/10 Excellent

Charles H

Stayed 1 night in Aug 2023
Response from Raboni Fernandes - reservas on Aug 30, 2023
Obrigado pela preferência desde já, Ficamos felizes pela excelente experiencia que teve conosco, estaremos sempre a disposição!Equipe Ibis Styles Manaus

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great price.
It is always a pleasure to stay at Go Inn, Manaus. Excellent location with an incredibly friendly staff. I stay there every time I’m in Manaus, without fail.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from Felipe Moura - Gerente geral on Feb 29, 2020
Obrigado pela hospedagem e pela gentileza de seus apontamentos e ótima avaliação. A casa é sua! Volte sempre! Felipe Moura – Gerente geral

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful and courteous. I would choose that hotel again if I were to return to Manaus.
Stayed 1 night in Jan 2020
Response from Felipe Moura - Gerente geral on Jan 7, 2020
Dear Guest. We are extremely pleased that you enjoyed your stay with us, and we are flattered by your compliments. We will extend your comments to our team, who will certainly be very happy! It will be a pleasure to welcome you again. We are always at your disposal at Go Inn Manaus. A strong hug! Felipe Moura - General Manager

10/10 Excellent

Verônica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Felipe Moura - Gerente geral on Dec 23, 2019
Obrigado pela hospedagem e ótima avaliação Sra. Verônica. A casa é sua! Volte sempre!

8/10 Good

Verônica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good, location was great, room very small, breakfast was good but they need better coffee.
Stayed 1 night in Nov 2019
Response from Felipe Moura - General Manager on Dec 23, 2019
Thanks for hosting and great evaluation. It's your house! Come back all the time!

6/10 Okay

Verified traveler

Traveled with partner
Need to work on better plumbing. Sink constantly clogging. Need to invest in new sheets ( holes and old stains ). A few small ants on counter. Overall it has potential to be a 3 star, but need to invest more on rooms. Buffet was good. Need more clear communication on buffet hours and price. Staff was helpful.
Stayed 2 nights in Oct 2019
Response from Felipe Moura - General Manager on Dec 23, 2019
Dear Natalia, We appreciate your accommodation review with us! We will share the impressions with our operational teams in order to promote the necessary improvements. We would like to exalt that we value quality very much, and that our guests feel good in our facilities. Once again I thank you for the evaluation, because it is of paramount importance so that we can improve our services. We hope to review it soon so that you can experience a new experience. Best regards

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great stop on the way to the Amazon, the sheets were clean but the toilet had left over pee on the seat which grossed me out. I’m sure it was a miss by the cleaners but a big one at that.
Stayed 1 night in Sep 2019

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Day stay
We stayed here literally just for the day as we got to Maneus at 12 noon and was flying out at 1a.m. The price was right for us to have a place to relax a bit, shower, and walk around the opera house and to the market area before we headed to airport.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick checkin very ea lay in the morning and clean room ready.
Stayed 1 night in Jul 2019

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Location was good, generally ok hotel for a budget hotel but no hot water for shower is not acceptable. The hotel were not willing to accept responsibility for this but we were able to agree a very late check out after we made a fuss.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was surprisingly fast and smooth. We were really impressed for the money paid.
Stayed 1 night in Mar 2019

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern property
Apart from the breakfast there is no choice of vegetarian dishes. One evening they offered a pasta dish that I wasn't sure if it had meat. Two employees told me that it was vegetarian, but when I was about to eat it I saw pieces of ham. At the lobby there is an excellent agency where you can book sightseeing trips. There are always taxis waiting in front of the hotel, very convenient at night in this not to safe part of the old town.
Stayed 1 night in Nov 2018

8/10 Good

Raul, Manaus

Liked: Cleanliness, property conditions & facilities
Nice hotel, acceptable breakfast no variety, not friendly staff weird in Brazil.
Stayed 4 nights in Nov 2018

8/10 Good

Gill

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, room a bit small but very good value for money
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the city center and restaurants
Pretty good location. Staff doesn't speak much English good thing my sun knew Portuguese. Everything went very easy.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
They canceled my prepaid, confirmed booking even after my colleagues notified them of my late arrival (due to flight cancellations). I ended up not having my own room (but I paid it) and had to share a room with my colleague. I called Orbitz but was disappointed that Orbitz staff wasn't able to do much to help.
Stayed 1 night in May 2018

6/10 Okay

Nelson

Liked: Cleanliness
Disliked: Staff & service, room comfort
NO HOT WATER, SUPER SMALL ROOMS, but for $40usd
No Hot Water for your shower, and you have very very small rooms (bumping your arms in the shower on metal soap holders ect....but you are only paying $40usd and this is a budget hotel in a good location for Manaus. (if the management responds to my review but saying " our maintenance people fixed the hot water issue...that is not correct since I have stayed in this hotel numerous times and the hot water never works (unless their maintenance person takes 2 years to fix it...heheheeh)... If you need to be in downtown Manaus and are willing to have No Hot Water and a Super Small room where you will bump your arms and feet on furniture, shower, toilet area and save some money...then its a OK hotel to stay at...if you want a more spacious room with Hot Water..stay somewhere else.
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
I'd stay here again
A better than average hotel in old Manaus. Very nice breakfast. Good location for tourists. It's been ten years since we were last in Manaus and prices have increased quite a bit, some due to the World Cup and Olympics. But we would certainly recommend staying here.
Stayed 2 nights in May 2018

8/10 Good

Malcolm, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central
Central to everything I was interested in historical Manaus.
Stayed 1 night in Apr 2018

2/10 Terrible

JD, San Francisco, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfriendly to families with kids. Rude staff.
My 8 month old daughter had to have her diepers changed on the lobby because the rude staff demanded to see the baby's ID in order to let her mother into my room. Absurd! There are many other hotels in Manaus with better service like "Mercury" and ",Vieiralves Express." Avoid Go Inn at all cost!!!! They will most certainly make your stay miserable!
Stayed 4 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best price for downtown area.
The price we paid is what I would expect to pay for this hotel in the USA. I would think the price should be much cheaper in a city like Manaus, Brazil.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in center of Manaus.
I had a wonderful stay in this hotel. It is very simple and everything is in working condition.
Stayed 9 nights in Aug 2017

2/10 Terrible

T, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ants, poo and hair - don't trust Expedia score!
I booked Go Inn for 2 nights because of its 91% and 4 out of 5 score, but the experience is totally horrible and unacceptable. We arrived close to midnight after a two legs flight, the lobby is okay but other public area do not have air con. We got the room, settled down, and realized there are 20 ants go around the table. Then I saw #2 poo stuck on the toilet, and there are some hairs attached to an unopened soap. It's late, I was very tired after a day of flight, and I didn't want to pack up and go back into the very hot hallway, so I just killed all the ants and did not ask for a change of room. However, when I woke up next day... I saw hundreds of ants on the table, I wiped the table with paper towel, but after I went out for 2 hours and came back, the ants are back moving on the table. So I asked for change of room, they gave us anther room, we went in and saw ANTS ON THE TABLE again... so I understand its not just unlucky, but the GO INN's quality is really THAT BAD. They offered to clean the original room and offered a 10% refund (to expedia, they asked us to get it back from expedia). So we waited for an hour, but after we went back, we still saw about 20 ants moving on the table, but we knew there is nothing we can do. We came back from the trip, expedia did not give the 10% refund, I contacted expedia, they said Go Inn did not provide any refund, then expedia tried to contact Go Inn for a week and came back saying they couldn't reach them. That's it.
Stayed 2 nights in Aug 2017

10/10 Excellent

nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strong wifi
Wifi was strong and working. Rooms are small but u have great location in manaus. Good job and thx for fixing the previous problems u had from a few minths ago
Stayed 1 night in Sep 2017

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top location and congrats to the staff
Great location and the hotel was very well maintained. White walls and light floors, very clean with keycard secured modern lifts. Maintenance is available and it deals with any problems swiftly. My room was missing a desk phone - they provided one very quickly. Rooms are not huge but have enough space and the whole hotel seems to have been recently refurbished with us zndruropean sockets available. All toiletries are provided. Staff at reception was great. The hotel is one block away from the Teatro Amazonas (the Opera House) and is very well run. We also saw a very ethical approach, looking after children. The best place we stayed in Brazil. There was a well equipped gym with TV etc. Breakfast was great with good choices available. There is also a small convenience shop next to the reception that sells snacks, drinks and I think even things like fresh fruits etc. Internet access was good although it was not very simple, with accounts with limited logins for each individual and setup with long passwords... Excellent value for money, we booked through hotels.com. The reception was confused about whether breakfast was included - at least we still found that it was before we checked out. Agree it was more than adequate.
Stayed 2 nights in Jul 2017

8/10 Good

neville

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2017

8/10 Good

Malia, Wash DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, clean hotel near the Opera House
Not an overly fancy place--but clean, good breakfast (great coffee), nice staff (only a couple speak English), in a great location. When we travel, we are looking for a decent place to lay our heads, after a long day of sightseeing, not looking for all the "bells and whistles". A great value for the money.
Stayed 3 nights in May 2017

8/10 Good

Gareth

Liked: Cleanliness, property conditions & facilities
Good value well located
This hotel is good value. Clean and modern with polite staff. Well located for central Manaus, eating out and walking.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Basically a rather Spartan hotel close to the The
Your survey will not work with my iPad, so I am not completing it.

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and close to downtown
Our stay was good. Although we had an airconditioning failure but we got a room change immediately. Breakfast was ok but after a few days you would like to see some variation in the meal.

2/10 Terrible

nelson

Disliked: Staff & service, property conditions & facilities, room comfort
No hot water shower, card key entry system broken
No Hot water during my stay in room, Pretty frustrating when u wake up to No Hot Water for ur shower. On top of that the door entry system uses a magnetic card that doesn't work well...and u have to go back and forth to get ur key Remagnitized. Those are the facts and they should simply fix it. Seems like they are scrimping money on the hot water, and bought a cheap door entry system. Until they fix this customers should stay somewhere else

10/10 Excellent

Kris, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to town
Clean and confortable room, good breakfast and good customer service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location om Manaus
Vert good hotel at that price

8/10 Good

Susana, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Good place to stay, great location. Just need more cleanliness or renovation in the bathroom area.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and cozy
Location is close to downtown. The beds weren't that comfortable, the breakfast was ok. The best part of our stay was the exceptional service provided by Germaine and Eduardo. They were very efficient in what they did and were very upbeat in accomplishing their work. They were always smiling and it definitely rubbed off on everyone. I give them an A++

8/10 Good

David, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk help was outstanding.