Front of property

Reviews of Le Relais Du Roy

3 out of 5
Le Relais Du Roy
Route Du Mont Saint Michel, Le Mont-Saint-Michel, Manche

Reviews

8.4

Very Good

Rating 10 - Excellent. 217 out of 615 reviews" "
Rating 8 - Good. 294 out of 615 reviews" "
Rating 6 - Okay. 83 out of 615 reviews" "
Rating 4 - Poor. 14 out of 615 reviews" "
Rating 2 - Terrible. 7 out of 615 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities
Would be a great addition to have an elevator, great hotel and staff
Response from NATHALIE on Oct 28, 2023
Good morning,Thank you for taking the time to leave your review.We attach importance to improving the well-being of our customers.Cordiallyreception

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 1 night in Oct 2023

10/10 Excellent

Hiromi

Stayed 1 night in Oct 2023

10/10 Excellent

Antonius

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, spacious room, the staff is very friendly, close to the Mont Saint Michele.
Stayed 1 night in Oct 2023
Response from Nathalie on Oct 18, 2023
Good morning,Thank you very much for this comment! We are happy that the comments of our customers reflect our establishment perfectly.We were delighted to welcome you to our hotel and it is with pleasure that we will receive you again.

8/10 Good

Kathleen

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for visiting the Mont. Very pleasant staff. very convenient.
Stayed 1 night in Jun 2023
Response from Nathalie on Jun 27, 2023
Hello,Thank you for taking the time to leave your review regarding your stay at our hotel.We are delighted that your stay lived up to your expectations.Cordiallyreception

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
It was a great location for visiting the castle! Walkable our jump on the bus at any time.
Stayed 1 night in Jun 2023
Response from Nathalie on Jun 13, 2023
Hello,We are happy that your stay lived up to your expectations!Kind regardsNathalie, reception

10/10 Excellent

Hulala

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff, convenient location. Would come back again.
Stayed 1 night in May 2023
Response from Nathalie on Jun 9, 2023
Good morning,Thank you very much for this comment! We are happy that the comments of our customers reflect our establishment perfectly.We were delighted to welcome you to our hotel and it is with pleasure that we will receive you again.See you soon !Nathalie, reception

10/10 Excellent

Rose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Once we had our parking code the parking was straightforward. Great location re Mont St Michel. Excellent restaurant.
Stayed 1 night in May 2023
Response from Nathalie, reception on May 30, 2023
Good morning,Thank you very much for this comment! We are happy that the comments of our customers reflect our establishment perfectly.We were delighted to welcome you to our hotel and it is with pleasure that we will receive you again.See you soon !

8/10 Good

JOSEPH

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the closest hotel to Mont St Michel, so that you can easily walk to the tidal abbey. The room was clean, the dining and bar area were attractive, the surrounding areas were interesting. You need a pass code to enter the community, so that was exclusive. The hotel is on the older side, but it served our purpose.
Stayed 1 night in May 2023
Response from Nathalie on May 18, 2023
Good morning,Thank you very much for this comment! We are happy that the comments of our customers reflect our establishment perfectly.We were delighted to welcome you to our hotel and it is with pleasure that we will receive you again.See you soon !

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean/convenient stay from Mont St Michel
Very close to Mont St Michel. Free shuttle takes you right to it and back, and you can get a view of it from the little balcony. Three hotels owned by the same company, and they have 3 restaurants that serve as well. We walked to the one with more Asian food that we wanted, but were refused because it was full after just opening 45 minutes earlier for dinner. That was a bit frustrating, but it is the way France works for meals. ; (
Stayed 1 night in Apr 2023
Response from Nathalie on May 10, 2023
Thank you for taking the time to leave your review.We attach importance to improving the well-being of our customers.Cordially Nathalie, reception

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family H
Would highly recommend this hotel, clean and comfortable. The staff were friendly and helpful. It's just a short walk to Mount St Michel, excellent buffet breakfast. Overall very very happy with our stay.
Stayed 2 nights in Aug 2022

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good price to stay right at the end of the causewa
Perfectly adequate chain hotel. Location is amazing. You can look out of your window and see the Mont. Arrival with the parking gate is an absolute disaster. They are meant to email you a code and they didn't. Anyway, that's all in the past now. Breakfast was good. When we went (July 2021) most of the restaurants were closed. We walked over to the Mont for the evening and most places there closed early too (probably a covid thing).
Stayed 1 night in Jul 2021

10/10 Excellent

kwankanit

Stayed 1 night in Jan 2020

8/10 Good

Russ, Raymond, NH

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location with one minute walk to free shuttle to Mont St. Michel; room had a cute balcony
Stayed 1 night in Nov 2019
Response from Katie on Dec 7, 2019
Bonjour, Nous vous remercions vivement pour ce commentaire ! Nous sommes heureux que les commentaires de nos clients reflètent parfaitement notre établissement. Nous avons été ravis de vous accueillir dans notre hôtel et c'est avec plaisir que nous vous recevrons de nouveau. A très vite !

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from katie on Nov 24, 2019
Bonjour David, Nous vous remercions vivement pour ce commentaire ! Nous sommes heureux que les commentaires de nos clients reflètent parfaitement notre établissement. Nous avons été ravis de vous accueillir dans notre hôtel et c'est avec plaisir que nous vous recevrons de nouveau. A très vite !

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to abbey. Quiet and convenient parking.
Stayed 1 night in Oct 2019
Response from charlotte on Oct 23, 2019
Hello, Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again. Kind regards.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from katie on Oct 24, 2019
Bonjour, Nous vous remercions vivement pour ce commentaire ! Nous sommes heureux que les commentaires de nos clients reflètent parfaitement notre établissement. Nous avons été ravis de vous accueillir dans notre hôtel et c'est avec plaisir que nous vous recevrons de nouveau. A très vite !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from katie on Oct 24, 2019
Bonjour, Nous vous remercions vivement pour ce commentaire ! Nous sommes heureux que les commentaires de nos clients reflètent parfaitement notre établissement. Nous avons été ravis de vous accueillir dans notre hôtel et c'est avec plaisir que nous vous recevrons de nouveau. A très vite !

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from katie on Oct 14, 2019
Bonjour, Nous vous remercions vivement pour ce commentaire ! Nous sommes heureux que les commentaires de nos clients reflètent parfaitement notre établissement. Nous avons été ravis de vous accueillir dans notre hôtel et c'est avec plaisir que nous vous recevrons de nouveau. A très vite ! Nous sommes heureux que votre séjour ai été à la hauteur de vos attentes ! C'est avec plaisir que nous vous accueillerons de nouveau ! A bientôt.

4/10 Poor

Peter

Disliked: Staff & service
Modern hotel right next door.
No help with anything including taking our luggage to 3rd floor. Filthy staircase carpets, especially from 1st to 2nd floor.
Stayed 1 night in Sep 2019
Response from Charlotte - Responsable Hébergement on Sep 18, 2019
Hello, We are sorry to see that your visit to our hotel did not live up to your expectations. We just want to make it clear that luggage service is not required in a 3-star hotel and that the hotel has only 2 floors and not 3. The cleaning of the commons of the establishment is done all morning and we are sorry to note that when you arrive the premises is dirty again. Please know that we value all your comments and do our best to satisfy our customers. We will be available if you want more information. Well Kindly,

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close Proximity to Mont Saint Michel
The hotel is perfectly located to gain quick access to the Abbey of Mont Saint Michel. The bus stop to the Abbey is just outside the door. The hotel provides comfortable three star accommodations, although I would rate the restaurant four stars for the excellent food and service. An excellent choice for the price and high level of service.
Stayed 1 night in Sep 2019
Response from katie on Sep 21, 2019
Dear Glenn Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again. Kind regards.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel extremely convenient to Mont Saint Michel. We could see the mont from our hotel but I went ahead and rode the free shuttle bus out on the causeway to take pictures at sunset. The first tour buses arrived before we woke up but we still missed the real crowds.
Taken near the hotel
Taken from the causeway
Stayed 1 night in Jun 2019
Response from Katie on Sep 21, 2019
Good day David, Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again. Kind regards.

8/10 Good

David

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property has great location at a shuttle stop. Decor is a little tired. Be sure to get access code if entering by car.
Stayed 1 night in Sep 2019
Response from katie on Sep 21, 2019
Hello, Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from katie on Sep 21, 2019
Hello, Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again. Kind regards.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Great situation. Tea and coffee in room. Excellent shower. Free WiFi was very poor, may have been the position of our room (114)
Stayed 1 night in Aug 2019
Response from katie on Sep 21, 2019
Hello, Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again. Kind regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best thing about this hotel is its location. It is within 30-40 min walking distance to the island (or an easy 5 min ride on the shuttle). As opposed to being on the island, you have amazing long-distance views of mont st michel. Perfect for that early morning or sunset picture! We also loved the restaurant - completely unexpected, but this a fine dining establishment with excellent value.
Stayed 1 night in Aug 2019
Response from katie on Sep 21, 2019
Hello, Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again. Kind regards.

6/10 Okay

M

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from katie on Sep 21, 2019
Hello, Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again. Kind regards.

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from katie on Sep 21, 2019
Hello, Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again. Kind regards.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Lovely character property , will be great in autumn/winter/spring but too hot and no AC for summer
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, and very clean rooms. Everything was great
Stayed 1 night in Jul 2019
Response from katie on Sep 21, 2019
Hello, Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again. Kind regards.

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2019
Response from katie on Aug 4, 2019
Bonjour, , Nous sommes heureux d’apprendre que vous avez apprécié votre séjour au Relais Du Roy et nous vous remercions pour vos commentaires. Nous espérons vous revoir bientôt. Bien Cordialement, l'équipe du Relais Du Roy

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from katie on Aug 4, 2019
Bonjour Robert, Nous sommes heureux d’apprendre que vous avez apprécié votre séjour au Relais Du Roy et nous vous remercions pour vos commentaires. Nous espérons vous revoir bientôt. Bien Cordialement, l'équipe du Relais Du Roy

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old charm hotel
Well first off we made the mistake of not checking our emails before driving in to MSM because we were stopped by a gate with no code... turns out it was in an email from the night before we arrived. We pulled our car into the visitor parking where everyone parks outside the town and lugged our stuff down the hill to the hotel about a half mile walk. (Once you park you pay for 24hrs so their was no point for us to move the car closer and pay at the meter and the hotel) front desk lady was nice and helpful. Rooms were a little dated, but it comes with the charm of the area. Great location to watch the sunrise and walking over the MSM. Also trolley stops out front if walking isn’t your thing. Only complaint was no A/C and no screen to leave the window/door open at night, so the room was a little stuffy as we stayed during the summer- it wasn’t overly hot just stuffy and not able to open a window for breeze.
Stayed 1 night in Jul 2019
Response from Katie on Jul 16, 2019
Dear Joseph, We are pleased to hear that you enjoyed your stay with us at the Relais du Roy & we thank you for your much appreciated feedback. We hope to see you again. Kind Regards

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Katie on Jul 16, 2019
Bonjour , Nous sommes heureux d’apprendre que vous avez apprécié votre séjour au Relais Du Roy et nous vous remercions pour vos commentaires. Nous espérons vous revoir bientôt. Bien Cordialement, l'équipe du Rélais Du Roy

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Mt Saint Michel area
super huge room with bathtub very convenient, bus to town/gare and Mt Saint Michel is at door step walkable to St Michel and photography spots by shortcut at the back of hotel too great restaurants and the only supermarket are just cross the road. You will be given 10% voucher got TV
Stayed 1 night in Jun 2019
Response from katie on Jul 10, 2019
Good day, We are pleased to hear that you enjoyed your stay with us at the Relais Du Roy & thank you for your feedback. We hope to see you again. Kind Regards,

6/10 Okay

Verified traveler

The location is very good. There ‘s nothing curious except the mont st-Michel.
Stayed 1 night in Jul 2019
Response from Katie on Jul 10, 2019
Good day, We are pleased to hear that you enjoyed your stay with us at the Relais Du Roy & thank you for your feedback. We hope to see you again. Kind Regards,

2/10 Terrible

Verified traveler

Disliked: Staff & service
Abusive treatment by receptionist
The receptionist is rude and incompetent. She yells at guests and complains about other staff members. I chose this hotel for the location and don't expect much of the staff. I want to check in and out quickly which is part of the reason I book on line. Instead, I was treated to a screaming fit (perhaps because the hotel is disorganized and has staffing shortages.) Hotel management should put this person on leave....
Stayed 1 night in Jun 2019
Response from Katie on Jul 1, 2019
Good day, We are sorry to hear that you did not full enjoy your stay with us at the relais du roy & this case is a first for us. Please do not hesitate to conact us directly for further détails. We hope that other than this that your time with us was enjoyable as we try to please all of our guest's during there visits. Warm Regards,

2/10 Terrible

Tamara

Disliked: Staff & service
Doesn't "have a record" of hotels.com bookings!
The hotel lost our booking and almost denied us our room. We wasted an hour and a half over two days arguing to "convince" them to give us the room we had paid for through hotels.com. One of the ladies was completely overwhelmed but at least tried to help. The other one yelled at us and insulted us. Hotels.com should delist this hotel.
Stayed 1 night in Jun 2019
Response from Katie on Jul 1, 2019
Dear Tamara, We are sorry to hear that you did not full enjoy your stay with us at the relais du roy & for the inconvenance that may have been caused. Please do not hesitate to conact us directly for further détails. We hope that other than this that your time with us was enjoyable as we try to please all of our guest's during there visits. Warm Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Mont Saint Michel
Very nice room recently remodeled. Staff welcoming and kind. Had family room for us with two teenage boys and it worked very well.Very clean. Unusual layout of room, but it’s an older property. Stayed during the heatwave and be aware, there is no air conditioning in this hotel and many others nearby. This made for a hot night but we could open the window and get a little breeze off of the bay. Very convenient to the shuttle to quickly go to mont saint michel -very close Spur of the moment went to the island after dinner and had a gorgeous evening-ethereal -walking on the beach and exploring the ramparts because the sun sets so late. Sunset unbelievable. Can’t beat being so close. Breakfast (continental) available for reasonable fee on site which allowed for early start the next morning to tour the Abbey. Were allowed to keep our car parked in the lot while we explored the abbey for no extra charge even though we had checked out. Very nice and convenient. Be aware of need for code to get into the parking area. We called for it the day before and had no problem getting in. Overall had a wonderful time.
Stayed 1 night in Jun 2019
Response from Katie on Jul 1, 2019
Good day, We are pleased to hear that you fully enjoyed your stay with us at the Relais Du Roy & truly appreciate your much appreciated feedback. We hope to see you again. Kind Regards

4/10 Poor

JY

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated hotel next to the river which also means bugs at night. Since there is no air conditioning, you either had to keep the windows open or suffer the heat. Get used to flys when you eat or when you are walking about. Room was kept to the minimum and the toilet needs cleaning.
Stayed 1 night in Jun 2019
Response from Katie on Jun 27, 2019
Dear JY, We are sorry to hear that you did not fully enjoy your time with us and thank you for your feedback. We hope to see you again & change your opinion of the Relais. Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Katie on Jun 20, 2019
Bonjour Nous sommes heureux d’apprendre que vous avez apprécié votre séjour au Relais Du Roy et nous vous remercions pour vos commentaires. Nous espérons vous revoir bientôt.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, ask for parking entry code!
Nice older hotel but well maintained, lack of elevators makes it hard with luggage otherwise close to Mont Saint Michel. It was difficult to get an entry code for the area to park our car without an working French phone as parking is reserved to hotels on the 'strip'. I recommend in asking for an entry code ahead of arrival.
Stayed 1 night in Jun 2019
Response from Katie on Jun 18, 2019
Dear Daniela, We are pleased to hear that you enjoyed your stay at the Relais Du Roy & thank you for your feedback. We hope to see you again. Kind Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Katie on Jun 4, 2019
Bonjour, Nous sommes heureux d’apprendre que vous avez apprécié votre séjour parmi nous au Relais du Roy et nous vous remercions pour vos commentaires. Nous espérons vous voir pour un prochain voyage. Bien Cordialement,

6/10 Okay

Rejane

Stayed 1 night in May 2019
Response from Katie on Jun 13, 2019
Bonjour, Nous sommes heureux d’apprendre que vous avez apprécié votre séjour parmi nous au Relais du Roy et nous vous remercions pour vos commentaires. Nous espérons vous voir pour un prochain voyage. Bien Cordialement,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from katie on Jun 13, 2019
Bonjour, Nous sommes heureux d’apprendre que vous avez apprécié votre séjour parmi nous au Relais du Roy et nous vous remercions pour vos commentaires. Nous espérons vous voir pour un prochain voyage. Bien Cordialement,

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Katie on Apr 30, 2019
Nous sommes heureux d’apprendre que vous avez apprécié votre séjour parmi nous au Relais du Roy et nous vous remercions pour vos commentaires. Nous espérons vous voir pour un prochain voyage. Bien Cordialement

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay at Mont Saint Michel
Highly recommend this lovely hotel. Very Very well located. Highlight was the balcony with a magnificent view of the Abbey! Friendly service at the reception. Breakfast could be better.
Stayed 1 night in Mar 2019
Response from Katie on Mar 29, 2019
Good Day, We are pleased to hear that you enjoyed your stay with us at the Relais Du Roy & we wish to thank you for your feedback it is truly appreciated. We hope to see you again for any future visits. Warm Regards

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Katie on Mar 17, 2019
Bonjour, Nous vous remercions pour votre retour. En ésperant vous revoir lors de votre prochain séjour au Merveille! Bien Cordialement