Interior entrance

Reviews of Clayton Hotel, Manchester Airport

4 out of 5
Clayton Hotel, Manchester Airport
Outwood Lane, Manchester Airport, Manchester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 1148 out of 2156 reviews" "
Rating 8 - Good. 598 out of 2156 reviews" "
Rating 6 - Okay. 227 out of 2156 reviews" "
Rating 4 - Poor. 117 out of 2156 reviews" "
Rating 2 - Terrible. 66 out of 2156 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and efficient
Stayed 1 night in Apr 2024

6/10 Okay

Steven

Liked: Staff & service, amenities, property conditions & facilities
Walking from the airport across the road to the hitel a
Stayed 1 night in Apr 2024

10/10 Excellent

George, Broomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy access to the airport. Short shuttle ride. Rooms were clean and comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tania

Traveled with partner
Liked: Cleanliness, staff & service
Clean and spacious room. Good restaurant. Helpful shuttle.
Stayed 1 night in Apr 2024

10/10 Excellent

Ann, Healdsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as advertised. A comfortable stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying , it was amazing, food brill, staff brill , fantastic stay and free shuttle bus to airport x
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great food and eating area. Definitely need new pillows as they were very hard and made for a difficult nights sleep
Stayed 1 night in Apr 2024

2/10 Terrible

Ayaz

Business traveler
Disliked: Cleanliness, staff & service, amenities
The staff in the bar refused to make me a coffee as it was late. It was only 7pm. Then the airport transfer driver refused to take to the airport to get a coffee when he was going empty to pick you clients. I’d never stay here again!!!! Avoid fully!!!!
Stayed 1 night in Apr 2024

6/10 Okay

tequita

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Shuttle bus driver very pleasant . Arrived early due to flight and had to sit in lobby until 2 . Desk agent did not even look to see if there were available rooms. I would have paid to upgrade. Will not return
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 8, 2024
Dear Guest,Thank you for taking the time to provide your feedback.We are sorry to read that your experience was not up to your expectations on this occasion. Our Reception team will always look to appease an early check in request, which is subject to availability on the day unless a guaranteed earlier arrival time has been confirmed.Please be assured that your comments have been shared with the relevant departments and we hope to have the opportunity on your next Manchester Airport visit to ensure you have a better stay,Best regardsGuest Relations Team

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel if you’re flying early.
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 3, 2024
Thank you for taking the time to leave a positive review, we look forward to welcoming you again in the near future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fantastic and our room was perfect. We walked over from the train station dragging luggage the path from the sidewalk to the front door wasn’t marked so we had to backtrack one time as we had to take a gravel path which sucked. And the walking directions on our map had us going down the back sidewalk and they have a gate on that with a padlock.
Stayed 1 night in Mar 2024
Response from Guest Relations on Apr 3, 2024
Thank you for taking the time to leave a review from your recent stay and we are pleased to hear the positive comments about the Hotel and bedroom.We can advise that there is a fully paved pathway to access the Hotel from the main road, should you head towards the roundabout and bear left to then see the Hotel car park entrance. Unfortunately the path you have described is not an official walk-through path.We would also like to ensure you are aware the Clayton Hotel Manchester Airport does offer a 24hr complimentary shuttle service to all terminals and the train station for our guests.We hope to have the opportunity to welcome you again in the near future, Best regardsGuest Relations Team

10/10 Excellent

Sphoorthy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Nigel

Liked: Staff & service, property conditions & facilities
Asked to change rooms. Nice lady called Kat sorted it out and reorganized shuttle bus and wake up call for me. Original room was ok but noise from the air con units outside my window. Also issued me with an upgraded room in new part of the hotel. Free shuttle service to terminals but only 5 minutes walk to terminal1.
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 3, 2024
Thank you for taking the time to leave a review from your recent stay at the Clayton Hotel Manchester Airport.We are pleased to know your comments were addressed with the change of room allocation for you.We look forward to welcoming you again in the near future.

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
As the hotel isn’t allowed any more signage it is very hard to find when driving at night. The bus service to terminals is excellent
Stayed 1 night in Mar 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Daisy

Stayed 1 night in Mar 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here. The befs are really comfortable. The breakfast was varied and delicious. The staff are lovely. It's quiet so a great night's sleep. The free shuttle service is really useful. Will definitely stay again and recommend to anyone.
Stayed 1 night in Mar 2024

10/10 Excellent

BRYAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the service to be excellent ,nothing was too much trouble. I lost my wallet at the airport the staff went to great lengths to help me find it. The shuttle bus driver made three journies back and forward. With his help the wallet/phone was returned. Great hotel will use again.
Stayed 1 night in Mar 2024

8/10 Good

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk from the train station to the hotel was through back alley way, muddy and uneven. Difficult with suitcase.
Stayed 1 night in Mar 2024

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Simple online check in and the shuttle bus driver was great help. Dropped at door with directions to the deparures floor at my terminal. Will definitely be staying here for any future flights from Manchester!
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciate the free shuttle service to the Terminal
Stayed 1 night in Mar 2024

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient transportation/shuttle service. Nice staff, great breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel. Walking route from train station unclear. Some signs would be good.
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara, anglesey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous service throughout. Rang for shuttle came in 5 minutes and back to airport in morning!.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Rooms are excellent as are breakfast and dinner menu. Like most hotels though, prices for drinks, food and snacks high..e.g. £11 for glass of wine and £4 for a pck of Jelly babies. Great shuttle service to and from hotel, station and terminals.
Stayed 1 night in Mar 2024

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities
Best airport hotel we've ever stayed in
Stayed 1 night in Mar 2024

6/10 Okay

Rachel, England

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Could do with an upgrade.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff and very helpful bus drivers for transport. Great food
Stayed 1 night in Mar 2024

10/10 Excellent

Elisia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean hotel. Reception messed up the shuttle booking but the shuttle staff managed to sort it out. We also had dinner in the restaurant and the staff was friendly, food was nice as well.
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Stayed 1 night in Mar 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Anita

Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a convenient location for the airport, and the staff are wonderful. Our second stay and it won’t be our last.
Stayed 1 night in Mar 2024

10/10 Excellent

Daryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service from check in to check out
Stayed 1 night in Mar 2024

8/10 Good

Martha

Liked: Staff & service
Outstanding Staff and service. My room needs renovation. Lock at the door is not working.
Stayed 1 night in Mar 2024

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean very helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

steven

Stayed 1 night in Feb 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Clayton is a nice hotel and everyone is very nice. It is convenient for the airport and train other than that you will want to use uber to get around to do anything else.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Stayed 1 night in Feb 2024

6/10 Okay

Jacqueline

Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff not very friendly and very slow service in the bar restaurant. Food was expensive, small portion and not very good. Very disappointing.
Stayed 1 night in Feb 2024

10/10 Excellent

Taya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault it!!
Stayed 1 night in Feb 2024

10/10 Excellent

James

Traveled with partner
Liked: Staff & service
The directions to the elevator was confusing, as the 1st one we went to wouldn't go to the 2nd floor, due to construction. The room had gum drops on the floor, and the coffee make leaked. Beds were comfortable. The room with the twin beds had no door or curtain.
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very clean and the staff all excellent
Stayed 1 night in Feb 2024

4/10 Poor

Asyah

Business traveler
Disliked: Amenities, property conditions & facilities
Really disappointed with this hotel. I chose it because it’s an Expedia VIP property, and I’ve realised this actually means nothing. It’s old and scruffy.
Stayed 1 night in Feb 2024

2/10 Terrible

Annette

Stayed 1 night in Feb 2024

8/10 Good

Rachel

Close and convenient. Efficient booking to terminal for the following day. Thank you
Stayed 1 night in Feb 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient staff. Nice room and facilities. Free airport shuttle which is very flexible.
Stayed 1 night in Feb 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024