Outwood Lane, Manchester Airport, Manchester, England
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1148 out of 2156 reviews" "
Great food and eating area. Definitely need new pillows as they were very hard and made for a difficult nights sleep
Eric
Stayed 1 night in Apr 2024
2/10 Terrible
Ayaz
Business traveler
Apr 5, 2024
Disliked: Cleanliness, staff & service, amenities
The staff in the bar refused to make me a coffee as it was late. It was only 7pm. Then the airport transfer driver refused to take to the airport to get a coffee when he was going empty to pick you clients. I’d never stay here again!!!! Avoid fully!!!!
Shuttle bus driver very pleasant . Arrived early due to flight and had to sit in lobby until 2 . Desk agent did not even look to see if there were available rooms. I would have paid to upgrade. Will not return
tequita
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 8, 2024
Dear Guest,Thank you for taking the time to provide your feedback.We are sorry to read that your experience was not up to your expectations on this occasion. Our Reception team will always look to appease an early check in request, which is subject to availability on the day unless a guaranteed earlier arrival time has been confirmed.Please be assured that your comments have been shared with the relevant departments and we hope to have the opportunity on your next Manchester Airport visit to ensure you have a better stay,Best regardsGuest Relations Team
The hotel was fantastic and our room was perfect. We walked over from the train station dragging luggage the path from the sidewalk to the front door wasn’t marked so we had to backtrack one time as we had to take a gravel path which sucked. And the walking directions on our map had us going down the back sidewalk and they have a gate on that with a padlock.
Laura
Stayed 1 night in Mar 2024
Response from Guest Relations on Apr 3, 2024
Thank you for taking the time to leave a review from your recent stay and we are pleased to hear the positive comments about the Hotel and bedroom.We can advise that there is a fully paved pathway to access the Hotel from the main road, should you head towards the roundabout and bear left to then see the Hotel car park entrance. Unfortunately the path you have described is not an official walk-through path.We would also like to ensure you are aware the Clayton Hotel Manchester Airport does offer a 24hr complimentary shuttle service to all terminals and the train station for our guests.We hope to have the opportunity to welcome you again in the near future, Best regardsGuest Relations Team
Asked to change rooms. Nice lady called Kat sorted it out and reorganized shuttle bus and wake up call for me. Original room was ok but noise from the air con units outside my window. Also issued me with an upgraded room in new part of the hotel. Free shuttle service to terminals but only 5 minutes walk to terminal1.
Nigel
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 3, 2024
Thank you for taking the time to leave a review from your recent stay at the Clayton Hotel Manchester Airport.We are pleased to know your comments were addressed with the change of room allocation for you.We look forward to welcoming you again in the near future.
8/10 Good
Simon
Apr 1, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
As the hotel isn’t allowed any more signage it is very hard to find when driving at night.
The bus service to terminals is excellent
Really enjoyed staying here. The befs are really comfortable. The breakfast was varied and delicious. The staff are lovely. It's quiet so a great night's sleep. The free shuttle service is really useful. Will definitely stay again and recommend to anyone.
I found the service to be excellent ,nothing was too much trouble. I lost my wallet at the airport the staff went to great lengths to help me find it. The shuttle bus driver made three journies back and forward. With his help the wallet/phone was returned. Great hotel will use again.
Very helpful staff. Simple online check in and the shuttle bus driver was great help. Dropped at door with directions to the deparures floor at my terminal.
Will definitely be staying here for any future flights from Manchester!
Rooms are excellent as are breakfast and dinner menu. Like most hotels though, prices for drinks, food and snacks high..e.g. £11 for glass of wine and £4 for a pck of Jelly babies. Great shuttle service to and from hotel, station and terminals.
Lovely and clean hotel. Reception messed up the shuttle booking but the shuttle staff managed to sort it out. We also had dinner in the restaurant and the staff was friendly, food was nice as well.
The Clayton is a nice hotel and everyone is very nice. It is convenient for the airport and train other than that you will want to use uber to get around to do anything else.
William
Stayed 2 nights in Feb 2024
10/10 Excellent
Mary
Feb 26, 2024
Mary
Stayed 1 night in Feb 2024
6/10 Okay
Jacqueline
Feb 26, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff not very friendly and very slow service in the bar restaurant. Food was expensive, small portion and not very good. Very disappointing.
The directions to the elevator was confusing, as the 1st one we went to wouldn't go to the 2nd floor, due to construction. The room had gum drops on the floor, and the coffee make leaked. Beds were comfortable. The room with the twin beds had no door or curtain.
Really disappointed with this hotel. I chose it because it’s an Expedia VIP property, and I’ve realised this actually means nothing. It’s old and scruffy.
Asyah
Stayed 1 night in Feb 2024
2/10 Terrible
Annette
Feb 18, 2024
Annette
Stayed 1 night in Feb 2024
8/10 Good
Rachel
Feb 18, 2024
Close and convenient. Efficient booking to terminal for the following day. Thank you