Ratings based on 80 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from North Yorkshire

Few Hick-ups

Posted Nov 7, 2016
On arrival staff very friendly on reception, quick and easy access to room. Restaurant very relaxing, we ordered food but we ordered thick cut chips from the menu to be served with cold French skinny fries. The lady who served us was extremely pleasant and explained none were left but heated up our fries and deducted them from our bill. After we returned from a local concert we asked to place a food order and were told in the bar we could only order from our room. We wanted to pay for some nuts but were told that the bar till had closed, that we couldn't charge it to our room, it basically took over 20 minutes to get this sorted with a lot of confusion and a very stroppy bar man, to a point where he clearly muttered to himself swearing under his breathe! Not very polite at all. We went to our room and ordered food, a pizza which arrived half cooked with no side plates nor napkins, we had to leave the plate of slop outside our room door overnight due to the smell. When we arrived for breakfast, they didn't have us recorded on the list as paid but that was soon sorted. Breakfast staff very helpful and friendly, nothing was too much trouble for them. Overall the hotel is very clean and modern with good facilities. The room was clean apart from I did find some undesired hairs in the bathroom. As soon as we arrived we loved the hotel and said we would return but unfortunately the main problem was the experience with the Bar Gentleman which ruined the stay at this hotel
Comment from Hotel Management
Nov 10, 2016 by Claire Armitage, Hotel Management
Dear Jayne, Thank you for taking the time to share with us a review of your recent stay at the AC Hotel Manchester Salford Quays. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your recent experience in relation to the service you received. Please be assured that this was an isolated issue and that retraining will be provided to the appropriate team members involved. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Manchester. Please do not hesitate to contact myself further on the details below should you wish to discuss this further. Sincerely, Claire Armitage
5 out of 5
by A verified traveler

ใกล้สนามโอแทรฟฟอร์ดมากเดินถึงเลย

Posted Nov 3, 2016
ยอดเยี่ยมมากๆ เหมาะสำหรับไปดูแมนยูเตะในบ้านมากๆคับ
Comment from Hotel Management
Nov 15, 2016 by Claire Armitage, Hotel Management
Dear Guest, Thank you for taking the time to write your kind words about our hotel, the first AC Hotel by Marriott to open in the UK and the latest hotel to open on Manchester's thriving hotel scene. We are please to hear you enjoyed your recent stay here to watch Manchester Utd at Old Trafford. Thank you again for your kind words and we look forward to welcoming you back on your next visit to Manchester. Kind Regards Claire Armitage Front Office Manager AC Hotel Manchester Salford Quays
5 out of 5
by A verified traveler from Sheffield

Great Hotel....

Posted Nov 2, 2016
Pros: Clean, Friendly, Good Food all at a reasonable price
Cons: Nope
Location: Easy access to the Lawry Theatre, Media City and Facilities in Salford Quay
Excellent staff.. friendly and very helpful. Breakfast was great.. very fresh and although not a huge choice there was more than enough combinations to keep a family of 4 with varying tastes all satisfied
Comment from Hotel Management
Nov 15, 2016 by Claire Armitage, Hotel Management
Dear Andy, Thank you for taking the time to write your kind words about our hotel, the first AC Hotel by Marriott to open in the UK and the latest hotel to open on Manchester's thriving hotel scene. I am delighted to hear you had an enjoyable weekend! It is great to hear your comments regarding the service from our team members and the breakfast offering. We agree the location is excellent for visiting The Quays. Thank you again for your kind words and we look forward to welcoming you back on your next visit to Manchester. Kind Regards Claire Armitage Front Office Manager AC Hotel Manchester Salford Quays
4 out of 5
by A verified traveler

Convenient location for getting into town, quiet.

Posted Oct 24, 2016
Pros: Room service was slow to answer but food was good when it arrived
Cons: Parking facilities. There is an overflow car park opposite which is not expensive.
Location: Chain restaurants and a pub directly opposite, close to Salford Quays and easy access to the centre of Manchester.
Stayed here two nights whilst at a conference, room was comfortable and breakfast selection was good.
Comment from Hotel Management
Nov 15, 2016 by Claire Armitage, Hotel Management
Dear Guest, Thank you for taking the time to write your kind words about our hotel, the first AC Hotel by Marriott to open in the UK and the latest hotel to open on Manchester's thriving hotel scene. I am delighted to hear you had an enjoyable stay with us for your conference meeting. It is great to hear your comments regarding the comfort of your room and our breakfast selection in the AC Kitchen. We agree the location is excellent for visiting The Quays with great transport links to the city centre. Thank you again for your kind words and we look forward to welcoming you back on your next visit to Manchester. Kind Regards Claire Armitage Front Office Manager AC Hotel Manchester Salford Quays
3 out of 5
by A verified traveler from Lytham

So So Hotel

Posted Oct 18, 2016
Location: Great location for OT
The price is a touch high for what you get, poor menu and didn't like the open plan in the lobby We were given a disabled room, as we were only there one night I didn't see the point in complaining but they should have at least told us when checking in Car park was full with non residents /
Comment from Hotel Management
Nov 15, 2016 by Claire Armitage, Hotel Management
Dear Steve, Thank you for taking the time to write your kind words about our hotel, the first AC Hotel by Marriott to open in the UK and the latest hotel to open on Manchester's thriving hotel scene. I am disappointed to hear your comments regarding your room. Unfortunately we are unable to guarantee room types on arrival and I am sorry you were not informed of this on check in. Thank you again for your kind words and we look forward to welcoming you back on your next visit to Manchester. Kind Regards Claire Armitage Front Office Manager AC Hotel Manchester Salford Quays
4 out of 5
by A verified traveler from GB

Good location

Posted Oct 4, 2016
The 2 night stay at the hotel was very enjoyable, the room was lovely as was the food we had at the hotel. The only thing you could improve on is to have a mirror where the desk/dressing table is or have a plug socket near the mirror on the door.
Comment from Hotel Management
Nov 15, 2016 by Claire Armitage, Hotel Management
Dear Lucy, Thank you for taking the time to write your kind words about our hotel, the first AC Hotel by Marriott to open in the UK and the latest hotel to open on Manchester's thriving hotel scene. I am delighted to hear that overall you had an enjoyable weekend stay with us. Thank you also for your feedback regarding the dressing mirror. Thank you again for your kind words and we look forward to welcoming you back on your next visit to Manchester. Kind Regards, Claire Armitage Front Office Manager AC Hotel Manchester Salford Quays
4 out of 5
by A verified traveler from Leicester

Ideal budget hotel

Posted Sep 30, 2016
Pros: Hotel very clean and staff very good.
Cons: More space to store clothes and more variety at breakfast.
Location: Excellent location to reach both city centre and the quays by tram. Not far to The Lowry and Media City plus old trafford.
A nice hotel near Salford Quays. Easy to get to via tram system. Room very nice but more draw space would be useful. Breakfast ok though room for improvement. Staff were friendly and helpful. Enjoyed our stay very much.
Comment from Hotel Management
Nov 15, 2016 by Claire Armitage, Hotel Management
Dear Linda, Thank you for taking the time to write your kind words about our hotel, the first AC Hotel by Marriott to open in the UK and the latest hotel to open on Manchester's thriving hotel scene. I am please to hear you had an enjoyable stay with us! Thank you for your comments and feedback regarding our team members and room comfort. We agree the local is great visiting Media City and just a short tram ride in to Manchester City Centre. Thank you again for your kind words and we look forward to welcoming you back on your next visit to Manchester. Kind Regards Claire Armitage Front Office Manager AC Hotel Manchester Salford Quays
3 out of 5
by A verified traveler from california

Not near airport as Expedia said it was.

Posted Sep 23, 2016
Pros: Nothing
Cons: Everything
Location: See above
Terrible stay. $30 taxi ride to and from airport. Gave us handicap room. No carpet on floor.
Comment from Hotel Management
Sep 28, 2016 by Claire Armitage - Front Office Manager, Hotel Management
Dear Joe, I am disappointed to hear your experience did not meet your expectations. In regards to the style and amenities of the room, we do provide pictures on the website so you can view prior to arrival. Room are allocated on arrival and unfortunately we are not always able to guarantee guests preferences but we will always do our best to accommodate. Thanks you for taking the time to share a review of your stay.
5 out of 5
by A verified traveler

City visit

Posted Sep 19, 2016
Pros: Hotel has been recently modernised and provides excellent facilities with secure car parking. Staff are particularly helpful and smartly presented.
Cons: A selection of pillows ov varying firmness rating would be good.
Location: Salford Quays, Old Trafford, Trafford Centre within easy reach with good transport links to Manchester City Centre.
Great location for visit to Event City with good tram access to Manchester City Centre. Local restaurants within easy walking distance.
Comment from Hotel Management
Sep 19, 2016 by Claire Armitage, Front Office Manager, Hotel Management
Dear Guest, Thank you for taking the time to complete a review of your recent stay at the AC Hotel Manchester Salford Quays, the first AC Hotel by Marriott to open in the UK and the latest hotel to open on Manchester's thriving hotel scene. I am delighted to hear you had an enjoyable stay with us and that the team exceeded your expectations. We agree the location is ideally for seeing all The Quays has to offer as well as only a short tram journey into Manchester City Centre. Thank you for your feedback and I look forward to welcoming you back on your next stay in the area.
5 out of 5
by A verified traveler from München

Städtereise Manchester

Posted Sep 12, 2016
Pros: Die Ausstattung der Zimmer ist sehr gut: Bügeleisen/-brett, Nespresso-Maschine, Wasserkocher usw. Geräumig und sauber, modernes Bad
Cons: Zugang zum Wifi war umständlich, nachdem es geklappt hat war es gut.
Location: Das Hotel befindet sich etwas abseits vom Zentrum, man kann in wenigen Minuten die Tram erreichen. Tram fährt mind alle 10 min, Fahrtdauer etwa 10 min
Ich war auf der Durchreise für eine Nacht da und hatte den Tag über Zeit, Manchester zu erkunden. Das Hotel ist etwas abseits, aber über die Tram sehr gut zu erreichen. Tipp: Das Return-Ticket ist nur wenig teurer als eine Einzelfahrt, auch die Tageskarte ist nicht sehr teuer. Die Quays in der Nähe konnte ich nicht mehr erkunden, aber man kann sicher auch schön an den umliegenden Kanälen spazieren gehen. Ansonsten ist die Lage nicht besonders schön – große Straße vor der Haustür, Tankstelle daneben usw. Man hat im Zimmer von der Straße aber nichts gehört. Klimaanlage funktioniert gut. Frühstücksbuffet typisch englisches Frühstück, liebevoll ausgestattet, sehr aufmerksames Personal.