Posted Dec 5, 2016
On the plus side nearly all the staff were very friendly and helpful. Our waitress at breakfast deserves special mention for sourcing gluten free toast for me.
The downside would be the room, our bed was so hard and uncomfortable, we seriously considered sleeping on the floor, the bath was a jacuzzi bath which we couldn't use as the jets were filthy, you could only use the shower if you are under 5' 5" due to the low height of the false ceiling. Add to this the wardrobe door fell off when we tried use it. Despite turning the thermostat to it's lowest point our room was very hot, we opened the windows as far as we could but this was only a couple of inches as they were restricted with steel cables. It didn't matter though, as open or shut the noise outside was continuous. On complaining at the hotel desk we were told that Housekeeping would see to the issues and it was a busy hotel so we would just have to put up with the noise. On returning to our room that evening nothing had been done. I complained again at Reception, this time showing them photos of the bath on my phone. This time we were able to change rooms, the bath was just a normal bath but very clean. Otherwise all the other issues were much the same. We couldn't use the wardrobe in this room due to the horrendous noise it made when trying to slide it open. Wouldn't recommend.