Exterior

Reviews of Courtyard by Marriott Hartford Manchester

3 out of 5
Courtyard by Marriott Hartford Manchester
225 Slater St, Manchester, CT

Reviews

8.4

Very Good

Rating 10 - Excellent. 373 out of 726 reviews" "
Rating 8 - Good. 213 out of 726 reviews" "
Rating 6 - Okay. 75 out of 726 reviews" "
Rating 4 - Poor. 34 out of 726 reviews" "
Rating 2 - Terrible. 31 out of 726 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Nikki, thank you for choosing Courtyard Hartford Manchester for your recent stay. We're delighted to hear that you had an excellent experience. We can't wait to provide you with another memorable stay on your next visit.

2/10 Terrible

Wayne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricy and had to pay parking to stay at your hotel.Was not secured parking.No breakfast provided.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Wayne, we regret to hear that your experience didn't meet expectations, specifically relating to the parking facilities and the lack of breakfast. Please note that our aim is to create a balance between offering competitive room rates and high service standards, which sometimes includes charging for amenities like parking. Also, we encourage all guests to contact us for detailed information on any additional offerings or services prior to booking. We appreciate your feedback nonetheless and hope to serve you better in the future.

6/10 Okay

Ciro

Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Ciro, thank you for taking the time to rate your stay. We appreciate your valuable input and we are committed to using your feedback to continuously improve the guest experience. We hope the Courtyard Hartford Manchester gets the chance to welcome you back in the future.

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service
Exercise room only had three cardio machines and one of them was out of order.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Timothy, it's regrettable to hear about any inconvenience you faced during your workouts. Our fitness area is normally fully functional, with each of our cardio machines in top condition. We appreciate your patience and understanding in this matter, and we hope you consider the Courtyard Hartford Manchester for your future stays, as we are committed to an excellent guest experience.

10/10 Excellent

Latoya, Manchester

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Latoya, it's fantastic to see your top-rated experience at Courtyard Hartford Manchester. We appreciate your feedback and can't wait to welcome you back in the future!

6/10 Okay

Harris, St Johns

Liked: Cleanliness, staff & service, amenities
Rooms needed renovation, but everything else was good. Love the restaurant,
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Harris, thank you for taking the time to provide feedback. It's great to hear you enjoyed our restaurant, though it seems the room condition didn't match your expectations. The hotel always aims to provide a comfortable environment and is assessing all areas continuously for improvements. Your satisfaction is crucial to us and every review helps us perfect our service and facilities. We trust your next stay will have fewer surprises.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Thank you for the amazing rating, Andrew!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Courtyard Hartford Manchester soon!Thanks again for leaving your feedback!

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Nora, thank you for your excellent rating on Expedia. We're delighted to know you enjoyed your stay at Courtyard Hartford Manchester. We value your feedback and look forward to welcoming you back on your future visits.

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Michael, thank you for choosing to stay at Courtyard Hartford Manchester. We're truly pleased to know that your experience with us was largely positive. We eagerly anticipate your next visit for an even more seamless stay.

10/10 Excellent

Sherman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleasant pool was nice.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Sherman, it's delightful to know you had a pleasant experience at Courtyard Hartford Manchester. We're glad you enjoyed our pool. We appreciate your feedback and look forward to host you again in the future.

4/10 Poor

Angel

Liked: Staff & service
Disliked: Cleanliness
The room was not cleaned as it should be. Bathroom had hair on floor, sink, and tub. Asked for another room, same situation. These rooms need to be vacuumed. It is obvious they are not!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 10, 2024
Angel, we regret to hear of your experience regarding cleanliness during your stay. We hold ourselves to a high standard and it's distressing to learn we fell short. Your feedback is integral for improvements, and we assure you, immediate steps will be taken to enhance our cleaning procedures. We would be pleased to provide you with a more satisfying experience on a potential future stay.

6/10 Okay

Alex

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on Feb 8, 2024
We appreciate the feedback, Alex.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Room was perfect and very clean!
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Richard, we're thrilled to hear you had a delightful experience at Courtyard Hartford Manchester! It's important to us that our guests enjoy their stay in our spotless rooms and we're glad our team members made you feel so welcome. We appreciate your feedback and can't wait to welcome you again in the future.

10/10 Excellent

Samalier

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really good stay, respectful staff, it has a hot-tub & a pool, good size rooms, very comfy beds
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Samalier, thank you for sharing your thoughts. Hearing that you had a memorable stay at Courtyard Hartford Manchester delights us. It thrills us to learn you enjoyed our amenities, including the hot tub and pool, room sizes, and comfortable beds. Our team members will be pleased to know they made your stay enjoyable. We eagerly anticipate your next visit for another wonderful stay.

6/10 Okay

Medo

Stayed 2 nights in Oct 2023
Response from Customer Service on Jan 13, 2024
Medo, your rating tells us there is room for improvement. Thank you for choosing our hotel. It would be beneficial to hear more about your stay as it helps us shape our guest experience. We hope to have another chance to deliver a more rewarding stay.

4/10 Poor

ZeNadiah

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like that on the Paige they do not inform you of the $100 deposit fee at check in
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
ZeNadiah, we regret to hear about your surprise concerning the deposit fee at check-in. While it's a standard procedure across many hotels, we understand how this might not have been anticipated. We appreciate your feedback and will work on making this information clearer in the future. We hope this doesn't overshadow your overall experience and you consider staying with us in the future.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Jorge, it's fantastic to hear that your recent stay at Courtyard Hartford Manchester hit the mark. We appreciate your positive rating and look forward to the privilege of hosting you again in the future!

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 21, 2024
Thank you for the great rating, Elizabeth!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard Hartford Manchester! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in room 200, no complaints other than the TV being a little staticky for some channels & the water pressure in the shower wasn’t great. Husband said the traffic was noisy @ night but I didn’t hear a thing lol. Kids had fun in the pool hot tub. Pool smaller than I pictured but we had the whole pool to ourselves the night & day we were there, the kids loved it. Clean rooms & main areas, clean spool/hot tub, nice people. Would stay again if needed.
Response from Customer Service on Dec 31, 2023
Amber, thank you for taking the time to share your experience at Courtyard Hartford Manchester. It's fantastic to hear your family enjoyed the privacy of the swimming area and that your accommodation met expectations in terms of cleanliness. We've taken note of your comments about the TV and shower. Your feedback will be used to uphold our commitment to deliver a seamless guest experience. Our team members will be pleased to learn that you found them nice. Please consider us for your future accommodations. We look forward to welcoming you and your family back again.

10/10 Excellent

Emily

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Emily, it's wonderful to see your top marks for Courtyard Hartford Manchester! We can't thank you enough for choosing us for your stay and we very much look forward to the opportunity to serve you again in the future.

10/10 Excellent

Justin

Disliked: Staff & service
Strip club
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 26, 2024
Justin, Courtyard Hartford Manchester values your five-star rating and quick review. Your feedback is integral to our continuous efforts to ensure guest satisfaction. We look forward to welcoming you back in the future.

2/10 Terrible

alessandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Place is old Bed in bad shape
Stayed 6 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Alessandra, your feedback is crucial for us. We regret to hear your room fell short of expectations. We are always looking to upgrade our facilities, including our bedding arrangements, to ensure guests receive the comfort they deserve. We'd welcome another opportunity to better serve you in the future.

6/10 Okay

scott, Essex Junction

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Being a seasoned traveler who stays in many different hotel chains, Courtyard Marriott usually doesn't disappoint. The Hartford Manchester location is very tired. Our room was very dated and grungy from age. Pretty disappointed.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 15, 2023
Scott, we appreciate your constructive feedback. While our property might carry a vintage charm, we understand your concerns about the upkeep of our rooms. Rest assured, we are serious about maintaining a high standard of cleanliness and comfort, so it's disappointing to hear you felt otherwise. We trust future visits will be more in line with the quality you've come to expect from Courtyard properties.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 9, 2023
Thanks for the outstanding rating, Linda!We're delighted your time at Courtyard Hartford Manchester was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Hello Daniel, A perfect score is always great. Thank you for giving us the opportunity to serve you. We appreciated you staying with us.

8/10 Good

Thomas

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Thank you for the 4-star rating, Thomas!We are delighted to see that you had a wonderful time at Courtyard Hartford Manchester. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to find
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 5, 2023
Mary, thank you for your feedback. We understand that on occasions, guests may experience some difficulty in finding Courtyard Hartford Manchester. We recommend utilising GPS or online maps for guidance. We appreciate you taking the time to share this feedback and we're glad to have had you as a guest.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pleasant and everything works in the room. The pool was small but seemed well-kept. The hot tub hit the spot. These are older rooms with few power outlets. The hotel has tried to address this by adding power outlets on lamps etc., but these are the kind that your plug falls out of easily. There is also one USB port on the alarm clock. The wifi was fast though and there was no extra fee for it. Front desk staff was friendly and helpful. Conveniently located near an Electrify America station, but overnight L2 EV charging would really clinch the deal for us.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Thomas, it's wonderful to learn you had an enjoyable stay at Courtyard Hartford Manchester and appreciated our maintained amenities, efficient Wi-Fi, and supportive team members. Your observations about the power outlets are duly noted for future improvements. We recognize that modern travelers need ample places to plug in their devices and we're constantly working to enhance these features. Also, your suggestion about overnight EV charging adds insightful value to our development plans. We can't wait to see you back at our doorstep soon.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third straight year we've spent Thanksgiving night with you. Excellent, once again. Thanks for helping us have a nice Thanksgiving.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 26, 2023
Martin, we're thrilled to know that you chose Courtyard Hartford Manchester to spend your Thanksgiving night for the third straight year. We are pleased to hear you had another excellent stay and appreciate your kind words. We aim to make special occasions memorable for our guests, and your feedback is a valuabe testament to our efforts. Thank you for sharing your experience and look forward to welcoming you back next Thanksgiving.

4/10 Poor

ROBERT Lenhardt

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 14, 2023
Robert, your feedback is greatly appreciated. We continually aim to improve our guest experiences and we'd appreciate if you give us another chance in the future to better serve you.

10/10 Excellent

Kirsela

Traveled with family and small children
Liked: Cleanliness, staff & service
No noise was a plus the AC did go off a couple of time but I tried to turn it off and was unable to but besides that everything was good
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 25, 2023
Kirsela, it's great to hear that you appreciated the tranquillity at the Courtyard Hartford Manchester. We're sorry to hear about your experience with the AC - your comfort is paramount to us. We appreciate your positive remarks and hope to welcome you back in the future.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 19, 2023
Thanks, Christian! It's outstanding your time at Courtyard Hartford Manchester was fantastic. We can't wait until your next visit!

6/10 Okay

Veronica

Liked: Staff & service
Rundown and too expensive.
We were very disappointed to discover that they charge $10 a day for parking considering it’s not New York City or Chicago…it’s not a big city. Also, the lot is not secure.m, so I’m not sure why they are charging $10. The hotel and the rooms are pretty rundown and need updating. The bistro is way overpriced. Most Marriotts and Hiltons include a hot breakfast for free. We won’t be staying here again.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 13, 2023
Veronica, it's concerning to learn of your dissatisfaction regarding parking charges and your perception of the condition and value provided by our venue. We note your feedback and aim to use it to improve. We strive to deliver an excellent experience at a competitive price. Your notes regarding the bistro pricing and breakfast inclusion will be forwarded to the relevant department for review. We hope, despite these concerns, you might reconsider and allow us the opportunity to host you again in the future.

6/10 Okay

Wendy

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 25, 2023
Thank you for sharing your feedback, Wendy.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

6/10 Okay

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not quite worth the price
It was a nice hotel and the service was good but I was annoyed that literally everything from parking on cost extra and the prices for their food was outrageous. $15.50 for two fried eggs and potatoes is out there. It's not at the level it's charging for but it's a nice, clean hotel. The walls are thin and the hall light BEAMS through the doors which was terrible for sleeping. And the pipes in the walls are loud. But otherwise, it was comfortable.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
Jacquelyn, thank you for taking the time to share your feedback. We're glad to hear you found our hotel to be lovely and our team rendered good service. However, we're disappointed to hear that certain aspects of your stay, such as the additional costs and the light and noise in your room didn't meet your expectations. We understand these factors may have impacted your comfort and we are currently looking into ways to improve this. We appreciate your insights and hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Gilberto, Springfield

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the mall and a variety of restaurants
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 27, 2023
Gilberto, it's great to hear you enjoyed Courtyard Hartford Manchester's proximity to shopping and dining options. We appreciate your feedback and hope to welcome you back on your next visit to the area.

10/10 Excellent

Bethsaida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice 😍
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 25, 2023
Bethsaida, it's wonderful to hear that you had such a positive experience at the Courtyard Hartford Manchester. We strive to create memorable stays for our guests. Thank you for your kind feedback, and we look forward to welcoming you back on your next visit.

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrific
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
James, we're thrilled you had a terrific experience at Courtyard Hartford Manchester. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Yolimar

Liked: Cleanliness, staff & service, property conditions & facilities
They only think im complaining the parking be included in the price for the room
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 23, 2023
Yolimar, we're thrilled you enjoyed your experience at Courtyard Hartford Manchester. Your feedback about parking has been noted. We aim to be transparent with our costs to help our guests make informed choices. Your feedback helps us become better. Thank you.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my first time staying at this facility and I was very impressed with how clean, and quiet. I loved the layout of the room, and the fact that I was close to the elevator as I have a knee injury. Unfortunately I 2as unable to check out the restaurant as it was ine of the reasons I choose this hotel. I definitely loik forward to staying there in the future.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 27, 2023
Linda, it's terrific to know your first stay at Courtyard Hartford Manchester lived up to your expectations. Your compliments relating to the cleanliness, tranquility, and convenient room layout are truly appreciated. We regret you were unable to experience our restaurant, a highlight for many of our guests. We positively look forward to welcoming you back and hope you will have the opportunity to enjoy it next time.

10/10 Excellent

Hugo

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
Thank you for sharing your perfect rating with us, Hugo!It's wonderful to see how much you appreciated your time at Courtyard Hartford Manchester! We want everyone to feel right at home at Courtyard Hartford Manchester. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

2/10 Terrible

Patricia

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 13, 2023
Patricia, thank you for taking the time to rate your experience. We're sorry to see it was not up to your expectations and we'd appreciate any specific feedback to help us improve. Your satisfaction is important to us and we hope to have the opportunity to provide a better experience in the future.

4/10 Poor

Elaine S

Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 19, 2023
Elaine, we see that your recent stay didn't quite meet your expectations. We would greatly appreciate the opportunity to understand in more detail any particular issues that may have led to this rating. Feel free to reach out to our team members with your feedback, as your insight can guide us on how to offer an improved experience in the future.

10/10 Excellent

Denis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 15, 2023
Thank you for the perfect rating, Denis!We are very pleased to hear that you had a wonderful stay at Courtyard Hartford Manchester. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 Okay

Daniel

Charged at the end of stay 40.00 for parking in their half full lot. Dissatisfaction
Stayed 4 nights in Aug 2023
Response from Customer Service on Sep 12, 2023
Daniel, we recognize that discovering unexpected charges can be a source of frustration. Please rest assured that we always strive to maintain transparency about additional costs, like parking. We'd suggest reviewing the booking terms and conditions, as they may contain detailed information on this matter. Your feedback is crucial for our continuous improvement. Thank you.

4/10 Poor

James

Stayed 3 nights in Sep 2023
Response from Customer Service on Sep 25, 2023
Thanks for the feedback, James.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Vasiliki

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 31, 2023
Thank you for the wonderful rating, Vasiliki!It's fantastic you enjoyed your time at Courtyard Hartford Manchester so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Kathy

Stayed 1 night in Aug 2023
Response from Customer Service on Sep 14, 2023
Thanks for sharing this perfect rating, Kathy!We're thrilled to hear you enjoyed your stay at Courtyard Hartford Manchester! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

4/10 Poor

Ozay

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 25, 2023
We appreciate the feedback, Ozay.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 21, 2023
Thanks for the perfect rating, Diamond!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Hartford Manchester.Have a wonderful day!