Thank you for your positive feedback. We hope to see you again.

Thank you for your positive feedback. We hope to see you again.

Dear Nicholas,Thank you for taking the time to review your stay at the Courtyard by Marriott in Manchester.We look forward to hosting you again.

Good Morning,I apologize for the amenities that were not in working order in your room. It sounds like a fuse might have to be reset. I will make sure that maintenance is aware and has resolved the issue. I apologize that this was not fixed during your stay.

Thank you for your valued feedback. We hope to see you again.

Thank you for your positive feedback. We hope to see you again.

Thank you for your positive feedback! We hope to see you again.

Hello Carolyn,Thank you for taking the time to review your stay at the Courtyard by Marriott in Manchester.I have shared your feedback with the leadership team to take a look into this. As well to ensure it is a isolated incident.If you would like to further discuss your stay, please feel free to reach out to the front desk so we can further connect.

Thank you for your valued feedback. If you could please let us know how we could have improved your stay.

Thank you for your positive feedback. We hope to see you again.

Thank you for your valued feedback. Do you mind sharing how we could have made your stay better for you to give us a 9 or a 10?

Thank you for your positive feedback. We hope to see you again.

Thank you for your positive review. We hope to see you again.

Thank you for your positive feedback. We hope to see you again.

Thank you for your positive feedback! Ron is a great member of our team! Thank you for the acknowledgment.

Thank you for your positive review! We hope to see you again next year while shopping!

Thank you for your positive review. Glad you had some family time!

Thank you for your positive feedback. I am so happy that Felicity was able to help you during your stay. It is great to hear positive feedback from our guests!

Thank you for your positive comment! We hope to see you again.

Thank you for your positive feedback. We hope to see you again.

I do not know where you saw the hotel tub cause Hotels.com does not have it advertised that we have a jacuzzi. Google may have some old photos but all websites have been checked to make sure they don't advertise a jacuzzi. All the websites advertise our bistro, Starbucks is only open in the morning, times as well as the welcome message you received when you booked the hotel. And we actually have 6 bar stools as well as multiple seating locations in the lobby/bistro area for bar service, including table service. The Bistro offers food and Drinks, not a full restaurant but it is a Bistro. I'm sorry you feel you the hotel was advertised improperly but I assure you all amenities advertised on our Marriot site as well as all third parties have the correct information posted.

Thank you for your valued feedback. I apologize that the heat was not working for you. I will make sure housekeeping is checking the heat on daily inspections and having maintenance look at them as well.

Thank you for your valued feedback. We hope to see you again.

Thank you for your positive review. We hope to see you again.

Thank you for your positive review. We hope to see you again.

Thank you for your valued feedback. We hope to see you again!

Thank you for your valued feedback. We hope to see you again.

Thank you for the Review

Thank you for your valued feedback. Please let us know how we could have improved your stay and met or exceeded your expectations.

Thank you for your honest feedback. We apologize and are working to hire more housekeeping staff as we speak. Courtyard typically services rooms every other day and I apologize that we were unable to during your stay. I hope that you do decide to visit is again in the future when we will be fully staffed.

Our rooms were renovated earlier this year, the tiles and bathrooms though were not part of that update and due to peak season we are limited on big fixes like installing new tubs and tiles since we sell out a lot from beginning of spring to late fall. The hall doors are where the noise comes from so people walking and talking in the hall was probably what you heard which is normal for most hotels. Courtyards, as a brand, do not do complimentary items. Our bistro has a Starbucks so we do not provide free coffee to patrons, and prices are based of Marriott Brand Standards and out of our control. All of our amenities are exact to Courtyard Brand Standard's and since our corporate company took over the hotel we have been updating but that does take time.But thank you for the review.

Thank you for your valued feedback. Could you leave us some feedback as to how we could have scored a 9 or a 10?

Thank you so much for the review, we hope to see you in the future.

Thank you for the review.

Thank you for your positive feedback. We hope to see you again.

Thank you for your honest feedback. I do apologize that we were unable to service your room. We are working on hiring some more housekeepers as we speak!

We have already emailed you personally and issued a full refund to you already because of the poor experience you had. The customer service agents for the site should have also contacted you about the refund.There was a welcome message sent, as it is sent to all guests who book through this site, explaining the bistro is not complimentary but for purchase and explaining the parking fees. The housekeeping and guest service issues are being handled as your experience was not Marriott standard. Rest assured your complaints are being taken seriously as I stated in the email I sent you.

Thank You for the review

Thank you for the great review!

Thank you for the review.We will go over this with our next team meeting

Thank you for the review!

Thank you for the review

Thank you for the review, we will make sure to note this in the next staff meeting.

Thank you for your valued feedback. We hope to see you again?

Thank you for your valued feedback. Unfortunately, all the other Marriott Select Service brands do have complimentary breakfast but Courtyard does not. I will look into the issue you saw with your shower as this is the first comment I have seen about this. I hope that we will see you again in your future travels to Manchester.

Thank you for the review, I wish you would have told us what we could have worked on.

Thank you for your valued feedback. I apologize that your door was left open after housekeeping service. I will speak to the housekeeping staff to make them aware of the security concerns and making sure the rooms are shut after service.

Thank you for the review.

Thank you for your positive feedback. We hope to see you again.

Thank you for your positive feedback. We hope to see you again.