Top notch customer experience!!!
Posted Jun 19, 2016 on Hotels
We had a great experience at this hotel during Laconia Bike Week! Lauren, Front Desk Supervisor, was amazing. The overall customer experience was top notch from the staff. They make you feel like VIP guests. The facilities were clean, and up to date. The pool, hot tub, bar and Starbucks where great! However, the service at Starbucks was very slow. There were 3 people behind the counter and it still tooK 10 minutes to get a coffee.
I can't say enough about Laura and the front desk staff!! Overall, we would definitely stay here again!!