Terrace/patio

Reviews of Tru by Hilton Concord

2.5 out of 5
Tru by Hilton Concord
South Main Street, 406, Concord, NH

Reviews

7.6

Good

Rating 10 - Excellent. 222 out of 635 reviews" "
Rating 8 - Good. 196 out of 635 reviews" "
Rating 6 - Okay. 123 out of 635 reviews" "
Rating 4 - Poor. 50 out of 635 reviews" "
Rating 2 - Terrible. 44 out of 635 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

7.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

STACY, Hillsborough

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for my one night stay!
Stayed 1 night in Apr 2024
Response from Matthew on Apr 15, 2024
Stacy,Thank you for your wonderful review! I'm so glad you enjoyed your stay so much, and we'd love to host you again next time you need another one night stay.Be Tru.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stop when stuck in eclipse gridlock traffic.
Stayed 1 night in Apr 2024
Response from Matthew on Apr 11, 2024
Leigh,Thank you for your wonderful review! While I am sorry to hear you were stuck in eclipse traffic so long (a complaint I heard by almost everyone Monday. It was so crazy), I am glad you had such a great time here. We would love to have you again next time you are in Concord. Be Tru.

10/10 Excellent

Marle

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is easy and close to many attractions, friendly staffs, clean and comfortable room. Lovely hotel
Stayed 1 night in Apr 2024
Response from Matthew on Apr 9, 2024
Marle,Thank you so much for your wonderful review! I'm glad you were able to look around Concord and visit the attractions, and even more so that our staff left such a great impression on you. I'll be sure to pass your kind words along to my coworkers, it truly does make their day. We'd love to see you again next time you are in Concord. Be Tru.

8/10 Good

Glen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
4th time staying here when visiting family. Easy check in - dress breakfast - rooms clean - next to T-Bone Restaurant
Stayed 2 nights in Apr 2024
Response from Matthew on Apr 8, 2024
Glen,Thank you for your wonderful review! It is always a pleasure to have you here, and we are so glad you choose us when you visit family. We hope to see you again next time you are visiting family.Be Tru.

8/10 Good

YINGQI

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matthew on Apr 6, 2024
Yingqi,Thank you for your wonderful review! I am so glad you enjoyed your experience, and we'd love to see you again next time you are in Concord.Be Tru.

10/10 Excellent

Jasper

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, quiet and close to local restaraunts
Stayed 1 night in Mar 2024
Response from Matthew on Mar 26, 2024
Jasper, Thank you for your wonderful review! I'm so glad you found everything so clean, and you were able to enjoy our nearby restaurants. We do hope to host you again next time you are in Concord. Be Tru.

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel. Looked newly renovated. Wish the rooms had coffee makers though.
Stayed 2 nights in Mar 2024
Response from Matthew on Mar 26, 2024
Molly, Thank you for your wonderful review! We aren't newly renovated, but we are a fairly new hotel. Just hit three and a half years this month. I am sorry that the hotel rooms don't have coffee, though. By putting it in a centralized location, in our spacious lobby, it allows us to stock different types of tea and creamers. We do hope to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Matthew on Feb 13, 2024
Garrett,Thank you for your wonderful review! I am so glad everything went so well during your stay, and we'd love to see you again next time you are in Concord.Be Tru.

10/10 Excellent

Brandy, Springfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot to stay. The lobby was nice and my son enjoyed the snack options!
Stayed 1 night in Feb 2024
Response from Matthew on Feb 4, 2024
Brandy, Thank you for the wonderful review! I am so glad you were able to take advantage of our spacious lobby, hopefully you and your son were able to enjoy some of the games we have available. I'll be sure to let my GM know how much your son likes our snack options, she works hard to make sure we have a good selection, constantly adding more things. We hope to see you again next time you are in Concord! Be Tru.

8/10 Good

Gregory

Stayed 1 night in Jan 2024
Response from Matthew on Mar 21, 2024
Gregory,Thank you so much for your great review! I'm glad you had a wonderful experience here and we'd love to see you again next time you are in Concord.Be Tru.

10/10 Excellent

Junnie, Quincy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matthew on Feb 3, 2024
Junnie,Thank you so much for your review! I'm so glad you enjoyed your stay, and we'd love to host you again next time you are in Concord. Be Tru.

8/10 Good

Benjamin

Stayed 1 night in Jan 2024
Response from Matthew on Jan 20, 2024
Benjamin,Thank you so much for your great review! I am so glad you enjoyed your stay with us, and we do hope to see you again next time you are in Concord.Be Tru.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Matthew on Jan 15, 2024
Michael, Thank you for your wonderful review! I am so glad you enjoyed your stay so much, and we'd love to see you again next time you are in Concord! Be Tru.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 1 night in Dec 2023
Response from Matthew on Jan 9, 2024
Glen, Thank you so much for your wonderful review! I'm so glad you enjoyed your stay with us, and we'd love to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Semela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Matthew on Jan 5, 2024
Semela,Thank you so much for your great review! I'm so glad everything went so well with your stay, and we'd love to see you again next time you are in Concord. Be Tru.

10/10 Excellent

JAMES, Manchester

Amazing staff very helpful. Super clean rooms
Stayed 1 night in Dec 2023
Response from Matthew on Dec 27, 2023
James,Thank you so much for your great review. I'm glad everything was so clean for you, housekeeping does a fantastic job here. I'll be sure to pass your kind words along to them, it truly does make their day. We would love to see you again next time you are in Concord.Be Tru.

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat
Stayed 1 night in Dec 2023
Response from Matthew on Dec 26, 2023
Steven, Thank you so much for your great review! I'm so glad you found everything neat and tidy, I'll be sure to pass your kind words along to housekeeping. It'll truly make their day. We do hope to host you again next time you are in Concord. Be Tru.

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023
Response from Matthew on Jan 15, 2024
Sandra, Thank you for your wonderful review! I am so glad you enjoyed your stay so much, and we'd love to see you again next time you are in Concord! Be Tru.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
I love this hotel. It is easy to get to from both direction of the highway. The staff is great and the rooms are nicely updated. I have stayed here before and will stay again.
Stayed 1 night in Dec 2023
Response from Matthew on Dec 27, 2023
Lisa,Thank you so much for your wonderful review! It was nice to welcome you back here again, and I'm so glad that we were able to make such a great impression on you. We can't wait to see you again next time you are in Concord.Be Tru.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matthew on Dec 19, 2023
James, Thank you for your wonderful review! I am so glad your stay went so well, and we'd love to see you again next time you are in Concord.Be Tru.

10/10 Excellent

Tanya

Stayed 1 night in Dec 2023
Response from Matthew on Dec 19, 2023
Tanya, Thank you for your wonderful review! I am so glad your stay went so well, and we'd love to see you again next time you are in Concord.Be Tru.

10/10 Excellent

Robert

Liked: Property conditions & facilities
Nice place
Stayed 1 night in Dec 2023
Response from Matthew on Dec 17, 2023
Robert, Thank you so much for your wonderful review! I'm so glad everything went well during your stay, and we'd love to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Robin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Matthew on Dec 17, 2023
Robin, Thank you so much for your wonderful review! I'm so glad everything went well during your stay, and we'd love to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very good
Stayed 2 nights in Dec 2023
Response from Matthew on Dec 7, 2023
Ankit,Thank you so much for your wonderful review! I'm glad everything went well during your stay, and we'd love to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Matthew on Nov 29, 2023
Lori, Thank you so much for your review! I'm so glad everything went well, and we hope to see you again next time you are in Concord. Be Tru.

8/10 Good

Sonia

Stayed 2 nights in Nov 2023
Response from Matthew on Dec 17, 2023
Sonia, Thank you so much for your wonderful review! I'm so glad everything went well during your stay, and we'd love to see you again next time you are in Concord. Be Tru.

10/10 Excellent

lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean hotel with nice staff
Clean comfortable modern hotel . Great location staff very nice . Great free breakfast
Stayed 6 nights in Nov 2023
Response from Matthew on Nov 22, 2023
Lisa, Thank you so much for your wonderful review! It's so nice to hear you like our location and you were able to enjoy our breakfast. I'll be sure to pass your kind words along to my coworkers, it'll truly make their day. We'd love to have you here again next time you are in Concord. Be Tru.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly stuff, place really clean, pet friendly
Stayed 3 nights in Nov 2023
Response from Matthew on Nov 21, 2023
Sandra,Thank you for your wonderful review! We absolutely love it when people bring their pets here, nothing better than being able to say hi to a new furry friend. We hope to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Our stay was excellent, very clean and welcoming. The staff was very help full and polite. Thank you for making our stay comfortable.
Stayed 2 nights in Nov 2023
Response from Matthew on Nov 21, 2023
Vanessa,Thank you so much for your wonderful review! I'm so glad you felt comfortable during your stay, and that our staff was able to make such a great impression on you. I'll be sure to pass your kind words along to my coworkers, it'll truly make their day. We'd love to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Matthew on Nov 21, 2023
Gary, Thank you so much for your review! I'm glad you had such a great stay, and we'd love to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Karalise

Stayed 1 night in Nov 2023
Response from Matthew on Dec 5, 2023
Karalise, Thank you for your wonderful review! I am so glad your stay went so well, and we'd love to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Matthew on Nov 14, 2023
Robert, Thank you so much for your wonderful review! I'm glad everything went well during your stay, and we'd love to host you again next time you are in Concord. Be Tru.

10/10 Excellent

Marsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised, very nice and clean. We enjoyed ourselves and adventure, very comfortable. Thank you for your service.
Stayed 1 night in Nov 2023
Response from Matthew on Nov 12, 2023
Marsha, Thank you for your wonderful review! I am so glad that we exceeded your expectations for your stay, and that you were so comfortable at our hotel. I'll be sure to pass your kind words to my coworkers, and we'd love to host you again next time you are in Concord. Be Tru.

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from Matthew on Dec 1, 2023
Karen, Thank you for your wonderful review! I'm glad everything went so well during your stay, and we'd love to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Dan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Matthew on Nov 7, 2023
Dan, Thank you so much for your wonderful review! I am so glad you enjoyed your stay, and we'd love to host you again next time you are in Concord. Be Tru.

10/10 Excellent

Yuxia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Matthew on Nov 5, 2023
Yuxia, Thank you so much for your review! I am so glad you enjoyed your stay, and we'd love to host you again next time you are in Concord. Be Tru.

8/10 Good

dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Pros: water pressure was good, nice Kohler fixtures in the bathroom, everything was new, fun modern decor. USB plugs & lots of available outlets. Free WIFI, decent breakfast. Cons: Furniture in the rooms is cheap crap. Check in was kind of slow. Shower floor super slippery. Linens are microfiber. Duvet cover was stuffed with a BEDSKIRT. Come on, Hilton. It wasn't even a cheap duvet, but a bedskirt. And because of the type of bed, a bedskirt would never be used at this property. Rooms were really small. No place to put your open bag, def not enough space for 2 people to unpack. Not a single drawer. Towels are small and they give you 2. Right by the highway. Overall, for what we paid it was ok.
Stayed 2 nights in Oct 2023
Response from Matthew on Oct 25, 2023
Dana, Thank you for your review! While I'm glad you enjoyed most of your stay, I am sorry that you had some issues. It is true that our rooms are smaller, and that we don't have drawers, but Tru's do have hangers and hooks on the wall to allow you to hang your clothes. We also have ample space under the bed to store your luggage when you are not using it. I will admit I don't know enough about bedskirts to know when they can or cannot be used, so I'm not sure how to respond to that aspect of your comment. As for our location, most people do like that it's right off the highway for the convenience factor, but it is hard to suit everyone in that aspect, and I'm sorry it didn't work as well for you.That being said, I am really glad you enjoyed the bathroom, the shower pressure is probably my favorite things about the rooms, and that breakfast was to your tastes. We do hope to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Tory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
Loved the room I had at this hotel. Everything seemed new and fresh, nice walk in shower, very comfortable bed and super friendly front desk staff.
Stayed 1 night in Oct 2023
Response from Matthew on Oct 24, 2023
Tory, Thank you so much for your wonderful review! We are a newer hotel, just three years old, so I'm glad everything looked so new and fresh. Housekeeping and maintenance does a great job. I'll be sure to pass your kind words to all my coworkers, it'll truly make their day. We hope to see you again next time you are in Concord. Be Tru.

8/10 Good

Paul

Stayed 1 night in Oct 2023
Response from Matthew on Nov 8, 2023
Paul, Thank you for your great review! I'm glad you enjoyed your stay, and we hope to host you again next time you are in Concord. Be Tru.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Matthew on Oct 17, 2023
Dorothy, Thank you so much for your wonderful review! I'm so glad everything went so well during your stay, and we would love to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and clean room layout.
Stayed 1 night in Oct 2023
Response from Matthew on Oct 15, 2023
Joe, Thank you so much for your wonderful review! I'm so glad you like our room layout and that the room was up to your standards. I'll be sure to pass your kind words along to housekeeping. They work hard and positive reviews always make their day. We hope to see you again next time you are in Concord. Be Tru.

8/10 Good

Ruthanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Matthew on Oct 8, 2023
Ruthanne, Thank you so much for your great review! I'm glad to hear you enjoyed your stay, and we'd love to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great. Would recommend to anyone that wants to stay somewhere affordable compared to anything else nearby. Shower was hot almost immediately. Bed sheets and towels were clean. Staff was extremely friendly. Will definitely stay here again if I travel to Concord again.
Response from Matthew on Oct 4, 2023
Michael, Thank you for your wonderful review! It's so nice to hear that you found us affordable, and even more so that you liked your room! The shower pressure and heat is one of my favorite aspects of the room, it definitely makes for a pleasant stay. I'm glad that our staff made such a great impression on you. I'll be sure to mention your kind words to my coworkers, it truly does make their day. It'll be nice to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Matthew on Oct 4, 2023
Michelle, Thank you for your wonderful review! I'm glad you enjoyed your stay so much, and we would love to host you again next time you are in Concord. Be Tru.

10/10 Excellent

Tashi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and nice.. very comfortable bed and beddings..
Stayed 1 night in Oct 2023
Response from Matthew on Oct 3, 2023
Tashi, Thank you so much for your wonderful review! I'm so glad that you enjoyed your room so much, and that we were able to provide you with a great experience. We would love to host you again next time you are in Concord. Be Tru.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Matthew on Oct 1, 2023
Donna, Thank you so much for your wonderful review! I'm glad to hear you enjoyed your stay so much, and we'd love to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Clean, new, nice amenities, staff very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Matthew on Oct 1, 2023
Penny, Thank you for your wonderful review! I'm so glad you found our place so clean, and even happier that our staff left such a great impression on you. I'll be sure to pass your kind words along to my coworkers, especially housekeeping. We are a newer hotel, and they help us keep it in such great shape. We hope to see you again next time you are in Concord. Be Tru.

10/10 Excellent

Georgia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Matthew on Sep 27, 2023
Georgia, Thank you so much for your great review! I am so glad you enjoyed your stay with us, and we'd love to see you again next time you are in Concord. Be Tru.

4/10 Poor

Ashlesa

Stayed 3 nights in Sep 2023
Response from Matthew on Oct 16, 2023
Ashlesa, Thank you for your review. I'm sorry to see we missed the mark on your stay. If you have a moment, please reach out to us so we can see what happened. We're a newer brand, just a few years old, and are always looking for ways to improve for guest satisfaction. Be Tru.

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Matthew on Sep 27, 2023
Camille, Thank you so much for your great review! I am so glad you enjoyed your stay with us, and we'd love to see you again next time you are in Concord. Be Tru.