No longer high end or 4*
Posted Sep 6, 2016
We have been here a few times. Prior to it being taken over, it was lovely.
Sadly the food style has been changed from fine dining to burgers. The food itself is OK, however previously it was "wow, what surprise for an airport hotel". We were sat in the window area, which is generally a nice place to be, however, we were also next to the open store cubby which contains the cleaning items, such as the vacuum cleaner.
Service was sloppy - the store cubby curtain was not closed, we had no cutlery, we were nearly delivered someone else's drinks. A waitress opened a bottle of sparkling wine for another table - the wine went everywhere.
The room I booked was a four poster bed, however I felt it was mis-sold as the bed we had was a half tester. The bed was quite small, the room was also small and dark and very tired looking. There was peeling paint in the bathroom and the bath it's self was chipped in places. The window in the bedroom wouldn't open. The service tray was in the wardrobe (yes - this is where you were expected to boil your kettle!). The light above the service tray didn't work, either and there were only about 3 hangers in the wardrobe. The room did have air con, however for some inexplicable reason it came on at some crazy hour in the night and was so loud, it woke us up.
We were volunteered no information from reception and to be honest, they were more interested in bragging about getting payment from wedding guests ahead of the stay.