Dirty hotel. Bored staff. Smoking.
Posted Sep 27, 2016
Need a nonsmoking room but Expedia booked me into smoking room. Event weekend, no other rooms available. Clerk said I was two hours late on cancellation, so even if I did find another hotel they'd charge me. Loud talking next door. Room was dirty--unwashed floor, stains on carpet and walls (!) ashtray dumped into toilet and not flushed, refridgerator stained with old food and littered with coffee grounds, sticky stuff in bathtub. No courtesy cups, clerk would not even give me a mug and a teabag. Overnight clerk very kind, got me lots of tea, sugar, and a few snacks. Will NEVER stay at this chain again.
Comment from Hotel Management
Oct 6, 2016 by Manager, Hotel Management
Thank you for writing a review of your recent stay. Let me start by apologizing for not providing you with a clean and comfortable stay. The room condition you mentioned is unacceptable. Please know I will speak with our team and use your comments to coach them going forward. This is truly an unfortunate experience and we will ensure you a different stay next time should you be willing to give our hotel a second chance.