Non-smoke means Non-smoke
Posted May 3, 2016
When I booked a non-smoking room, it was for a medical reason. When I checked in, I verified that the room I was getting was smoke free and assured it was. However, when a room is right next to the outside ashtray the room should NOT be considered non-smoking. When I went to change rooms, I was told because I booked thru expedia and direct with them, this is what I get. After lots of arguing with the front-desk staff and the manager on the phone (who was not at the hotel), they offered to switch my hotel to the one at the airport, which I could've done myself if I wanted to be at the airport. The finally switched my room.