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Rating 10 - Excellent. 477 out of 994 reviews" "
10 - Excellent
477
Rating 8 - Good. 360 out of 994 reviews" "
8 - Good
360
Rating 6 - Okay. 92 out of 994 reviews" "
6 - Okay
92
Rating 4 - Poor. 38 out of 994 reviews" "
4 - Poor
38
Rating 2 - Terrible. 27 out of 994 reviews" "
2 - Terrible
27
8.8/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
casey
Apr 18, 2024
Liked: Cleanliness
casey
Stayed 1 night in Apr 2024
Response from ANNIE - Front Desk on Apr 19, 2024
Dear Casey, Thank you for staying with us! We appreciate your feedback.
The manager is always courteous and helpful. It makes our stay so much nicer.
Barb
Stayed 2 nights in Mar 2024
Response from Annie on Mar 31, 2024
Dear Barb, Thank you for staying with us!We appreciate your feedback :)
4/10 Poor
sarah
Traveled with partner
Mar 28, 2024
Disliked: Cleanliness
While sleeping the front desk called my room at 1am and 3 am. Mind you we were in bed sleeping when woken up to the front desk saying the people below us said we are stomping around our room. Mind you we both have been asleep in bed since 11pm. Then again at check out the front desk again. Tried saying we were stomping and loud. Til we showed the front desk our sleep app on our phone/watch that showed we were in fact asleep when getting accused of something we didnt do. Ill never rent a room here ever again. I got a suite for a reason to treat my significant other. An it was a nightmare.
sarah
Stayed 1 night in Mar 2024
Response from Annie on Mar 31, 2024
Dear Sarah, We deeply apologize for any incovenience caused during your stay. We take your feedback seriously and will address your comments with our team. We hope for the opportunity to serve you better in the future.
Convenient access right off the highway. Staff was not very welcoming.
Margaret
Stayed 1 night in Mar 2024
Response from Annie on Mar 31, 2024
Dear Margaret, We apologize for any incovenience caused during your stay. We take your feedback seriously and will address your comments with our team. We hope for the opportunity to serve you better in the future.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,ANNIE T.
Response from HI EXPRESS MANCHESTER NH on Mar 3, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 Excellent
Megan
Feb 22, 2024
Megan
Stayed 1 night in Feb 2024
Response from Annie on Mar 31, 2024
Dear Megan, Thank you for staying with us! We appreciate your feedback.
The hotel was great, staff was so kind and helpful, and our room with a king bed, fireplace, jacuzzi in the room, and our own little apartment essentially was incredible!! We had an amazing stay here. Very relaxing.
Christine
Stayed 2 nights in Jan 2024
Response from IHG Manchester NH on Jan 29, 2024
Dear Christine,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Holiday Inn Express Manchester NH on Jan 24, 2024
Dear Dana,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
I'm very picky about cleanliness and notice details (ceiling dustwebs, for example) that most people miss. Glad to report that this hotel was exemplary!
Richard
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express on Jan 14, 2024
Dear Richard,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
The breakfast was very good. The rooms need updating, feeling a little worn.
Sandra
Stayed 1 night in Jan 2024
Response from Holiday Ijnn Express on Jan 13, 2024
Dear Sandra,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we are upgrading our Hotel by end of next year. We hope you will visit us again.
Friendly staff and very helpful. Needed a couple of things and was accommodated quickly. Room was excellent and very clean. Absolutely would stay here again..
linda
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on Jan 13, 2024
Dear Linda,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Dear Katherine,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
6/10 Okay
Jen
Dec 29, 2023
Jen
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Front Desk on Jan 1, 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
Dear Cynthia,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,HarryFront Desk
Response from Holiday Inn Express Front Desk on Jan 1, 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
I was late checking in. Did not notice the outside of the building. However, upon entering my room I found a dirty sock on the floor. When I went to open the refrigerator there was a bug (alive)! The floor had not been vacuumed. The bed was comfortable. Slept well. The shower could have been cleaner but was sufficient. Appreciated the coffee maker, soap, shower gel and moisturizer.
Yvette
Stayed 1 night in Dec 2023
Response from Harry on Dec 12, 2023
Dear Ms. Yvette,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. Also, going forward please do inform us any issues with the room at the front desk so that we can fix the issue or move you to a different room.We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,HarryFront Desk
6/10 Okay
Martha
Dec 7, 2023
Martha
Stayed 3 nights in Dec 2023
Response from Harry on Dec 12, 2023
Dear Ms. Martha,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. Also, going forward please do inform us any issues with the room at the front desk so that we can fix the issue or move you to a different room.We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,HarryFront Desk
10/10 Excellent
Verified traveler
Traveled with group
Nov 20, 2023
Great service
The gentleman working on the afternoon and evening of Saturday, November 18th, was absolutely terrific. He promptly accommodated myself and family upon arrival and was extremely polite, each and every time we spoke. He addressed me as Mr. each conversation we had and was a pleasure to meet. Great great job.
Verified traveler
Stayed 1 night in Nov 2023
Response from Harry on Nov 20, 2023
Dear Guest,"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Harryfront Desk
8/10 Good
Carlos
Traveled with family
Nov 20, 2023
Ok but rooms a bit outdated. Friendly staff
Carlos
Stayed 1 night in Nov 2023
Response from Harry on Nov 20, 2023
Dear Carlos,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.Sincerely,HarryFront Desk
Dear Roberrt,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,HarryFront Desk
Dear Ms. Turner,"Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,HarryFront Desk
6/10 Okay
Mario
Traveled with family
Oct 29, 2023
Liked: Cleanliness, staff & service
Mario
Stayed 1 night in Oct 2023
Response from HOLIDAY INN EXPRESS MANCHESTER AIRPORT on Oct 30, 2023
Thank you for the review and the feedback. Please do let us know how we can improve our service to serve you better
The room was unfortunately not that clean and the woman at the front desk was apathetic and unhelpful. The pullout couch mattress and spare pillow were stained to where it was uncomfortable/gross to sleep on and we were told they didn't have mattress covers (and would not switch us to another room, even after showing the mattress pictures to her). We ultimately covered it with many sheets and blankets. There were cheetos crumbs on the floor. The other beds were reasonably comfortable. The pool was clean but cold. Breakfast was OK. I would not stay here again.
Laurel
Stayed 2 nights in Aug 2023
Response from Front Desk on Aug 11, 2023
Thank you for staying with us, we apologize for the inconvenience.
The room was clean with lots of space. The staff was kind and helpful. The location was perfect and near shopping and restaurants. The breakfast buffet was good with choices for every taste. The only negative aspect is the maintenance of the breakfast area, hallways and elevator. It needs to be cleaned more often, few times a day, because people bring food to the room and drop it on the way and the breakfast area because we eat there.
Karine
Stayed 2 nights in Aug 2023
Response from Annie on Aug 8, 2023
Hello Ms. Karine! Thank you for taking the time to share your feedback with us. We are glad to hear you enjoyed your stay with us. We greatly value and appreciate your comments as it helps us improve and serve you better in the future. Regards -Annie, Front Desk Team
8/10 Good
Holly
Aug 7, 2023
Liked: Staff & service
Holly
Stayed 3 nights in Aug 2023
Response from Front Desk on Aug 11, 2023
Thank you for staying with us, we appreciated for your feedback.
The front desk staff could not care any less about their job and at times had to wait at least five minutes for someone to even show up. Upon checkout there was no one at the front desk, just a dollar store plastic container to drop off your key, so no ability to check or receive a receipt. The pool area had a ton of teens screaming & acting recklessly. People in the hot tub blaring music with profanity & drinking alohol out of a bottle & no staff to be found
Jean M.
Stayed 2 nights in Jul 2023
Response from Annie - Front Desk Team on Aug 6, 2023
Hello Mr, Jean. I am very sorry to hear your recent stay with us did not meet your expectations. We value and take your feedback seriously. Rest assured, I will pass your comments with our staff and work hard to improve our service. We hope to serve you better next time you stay with us.
6/10 Okay
Karen
Jul 27, 2023
Karen
Stayed 2 nights in Jul 2023
Response from Front Desk on Jul 31, 2023
Thank you for staying with us, we appreciate it for your feedback.
6/10 Okay
Kristin
Jul 26, 2023
Kristin
Stayed 1 night in Jul 2023
Response from Regards, Annie -Front Desk Team on Aug 17, 2023
Greetings, Kristin! Thank you for staying with us! We appreciate your loyalty and feedback.