Ratings based on 497 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Very friendly staff, as well as clean and comfortable room.
5 out of 5
by amanda

Posted Jan 30, 2017 on Hotels
Staff were very accommodating, however the pool area was extremely loud even when only a few people were in the room. The chemicals were so strong is was burning our eyes.
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Thank you so much for your 5-star rating of our hotel. We are very happy that you enjoyed your stay with us and I will certainly forward your comments on to the maintenance department to ensure a comfortable environment in our pool area. The hotel does test the pool chemicals several times per day to make sure the water is balanced. Thank you again and we do hope to see you soon!
5 out of 5
by Lisa

Awesome

Posted Jan 29, 2017 on Hotels
Great stay clean
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Thank you so much for your positive comments! We really appreciate your business and hope to become your #1 choice whenever you travel to the Manchester area. Thanks so much! Sincerely, Danielle Calkins General Manager
1 out of 5
by A verified traveler

its run horrible by staff who dont care about you

Posted Jan 29, 2017 on Hotels
it was a comfortable room nothing special at all
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
I am very sorry to hear that you were dissatisfied. Although the details are unclear of what had transpired during your stay and your negative experience with the staff members of the hotel, this is definitely not the norm for the property and I sincerely apologize. Thank you for providing your feedback. Sincerely, Danielle Calkins General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Mississippi

Convenient location

Posted Jan 20, 2017
I had to miss the breakfast time due to work requirements, but they had coffee ready for early risers. Overall good hotel.
Comment from Hotel Management
Jan 25, 2017 by Danielle, Hotel Management
Must. Have. Coffee. I feel the same way! Although we typically offer Breakfast To-Go bags for those travelers that have an extra early start to their day. Thanks for choosing our hotel and we do hope you will return to see us again! Thanks! ~Danielle Calkins, GM
3 out of 5
by A verified traveler

Noisy

Posted Jan 9, 2017
Cons: Sound proofing
Luck of the draw but we ended up below a room that had several hyper children. Running and stomping until 11 pm then started up again at 5.30 am. We also could here the shower and toilet flushing from another room. We had a first floor room and we could hear all the cars coming and going. It snowed and the plow truck sounded like it was in out room. Disappointing for a modern style hotel.
Comment from Hotel Management
Jan 25, 2017 by Danielle, Hotel Management
I am so sorry you had a negative experience with the sound proofing at our hotel. Thank you for bringing this to our attention. In the future, if you are having trouble sleeping, please speak to our team. They are more than happy to assist you in getting that very valuable sleep. Thanks for choosing our hotel. ~Danielle Calkins, GM
4 out of 5
by Naimah

Posted Jan 8, 2017 on Hotels
We had a great stay! The staff were friendly and accommodating:-) The Mall and Walmart were less then 3mins away from the hotel.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you for your very kind comments! Yes, our Holiday Inn Express is very conveniently located to all of the large chain stores and numerous restaurants in all directions. We try hard to offer a very positive experience to all of our guests from an excellent guest service interaction at arrival to a comfortable nights sleep and complimentary hot breakfast in the morning to start your day off right. I'm really glad we succeeded and we hope you will visit us again soon. Thanks again! ~Danielle Calkins, GM
5 out of 5
by Chris

Good find

Posted Jan 6, 2017 on Hotels
Overnight family stayover on way to Boston Airport. Well priced well maintained and nice staff in hotel with good access and close to shopping and restaurants.
4 out of 5
by David

This traveler left a rating score only Posted Jan 5, 2017 on Hotels
5 out of 5
by Jordan

This traveler left a rating score only Posted Jan 4, 2017 on Hotels