fine hotel, right off 93.
Posted Nov 27, 2016
We had asked for a non-smoking room and told thats was the room we were assigned. When we got in, the room stank of smoke. It was awful. We were really pressed for time to get to a wedding so didn't have time to wait and get placed in another room. Hotel staff said there was nothing they could do and we would have to talk directly to Expedia. Frustrating. Our 4 young kids coughed all night due to the awful smokey smell.
There were also a few hockey teams staying at the hotel (kids, maybe 10-12 year olds plus parents). The kids were very loud - running up and down the halls, playing hockey in the halls early in the morning and into the evening. It was pretty annoying. Would not recommend staying here during hockey season! The kids parents did nothing to stop it - in fact, they encouraged it! A group of the kids were racing down the halls and slammed into another young child pretty hard.
Comment from Hotel Management
Dec 7, 2016 by Danielle, Hotel Management
Hi Laura- Thanks so much for choosing our hotel for your recent trip to Manchester. I hope you enjoyed the wedding! I apologize for the issues you encountered. Our hotel is 100% non-smoking and unfortunately, this rule is broken on occasion by other guests. I am very shocked and concerned to learn that the front desk was unable to relocate you to a different room. The only reason they would have directed you to Expedia is if you inquired about a discounted rate. Nonetheless, I do apologize that you did not fully enjoy your experience. Thanks for bringing this to my attention.
~Danielle Calkins, GM