2 restaurants, breakfast, lunch, dinner served; Mexican cuisine
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Reviews of Holiday Inn Salem - I-93 at Exit 2, an IHG Hotel

3 out of 5
Holiday Inn Salem - I-93 at Exit 2, an IHG Hotel
1 Keewaydin Dr, Salem, NH

Reviews

8.0

Very Good

Rating 10 - Excellent. 206 out of 499 reviews" "
Rating 8 - Good. 148 out of 499 reviews" "
Rating 6 - Okay. 85 out of 499 reviews" "
Rating 4 - Poor. 38 out of 499 reviews" "
Rating 2 - Terrible. 22 out of 499 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Solid stay
Stayed 1 night in Apr 2024

10/10 Excellent

Bretney

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Dave on Apr 2, 2024
Dear Bretney,Thank you for responding to our survey. We are happy to hear that you had an enjoyable stay with us. We look forward to welcoming you back soon.Respectfully,David C.

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable and having things to keep the kids entertained was a blesssing
Stayed 3 nights in Mar 2024
Response from Dave on Mar 28, 2024
Dear Chantal,Thank you for your response to our survey, we certainly do appreciate your comments. We are very pleased to hear that you had an enjoyable stay with us.Respectfully,David C..

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway. Very friendly people.
Stayed 2 nights in Mar 2024
Response from Dave on Mar 18, 2024
Dear Peter,Thank you for responding to our survey, we certainly are happy to hear that you had an enjoyable stay with us! We do hope to have the opportunity again soon to welcome you back.Respectfully,David C.

10/10 Excellent

Nikolas

Stayed 1 night in Feb 2024
Response from Dave on Mar 28, 2024
Dear Nikolas,Thank you for sharing your comments regarding your stay with us, we do appreciate it. We hope that we will have the opportunity soon to welcome you back.Respectfully,David C.

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk at the front desk was very helpful and professional.
Stayed 2 nights in Mar 2024
Response from Dave on Mar 12, 2024
Dear Diane,Thank you for your feedback regarding your stay with us and for recognizing some of our wonderful team members. We are very fortunate to have such a dedicated team! We do look forward to having the opportunity to welcome you back in the future.Respectfully,David C.

6/10 Okay

Stephen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Could use some repairs
Stayed 2 nights in Mar 2024
Response from Dave on Mar 12, 2024
Dear Stephen,Thank you for your feedback regarding your stay with us. I do apologize for falling short in your expectations of a standard hotel. I do hope that you will consider staying with us again.Respectfully,David C.

10/10 Excellent

Tamera

Stayed 2 nights in Mar 2024
Response from Dave on Apr 2, 2024
Dear Tamera,We certainly do appreciate you responding to our survey.We are happy to see that you had an enjoyable stay with us. We look forward to having the opportunity to welcome you back again soon.Respectfully,David C.

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
People in next room very loud
Stayed 2 nights in Feb 2024
Response from Dave on Feb 26, 2024
Dear Robert,My apologies for not meeting your expectations in a hotel. I do hope that you will give us another opportunity to show you that we can not only meet but exceed your expectations.Respectfully,David C.

10/10 Excellent

Kal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice to stat here, front desk lady always pleasant and smiling, I had to eat a cookie!
Stayed 1 night in Feb 2024
Response from Dave on Feb 21, 2024
Dear Kal,We are happy to hear that you had a great stay with us and that the cookie did the trick! We do hope to welcome you back again soon.Respectfully,David C.

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Dave on Feb 19, 2024
Dear Hector,Thank you for your response to our survey, We greatly appreciate your feedback. We look forward to having the opportunity to welcome you back soon.Respectfully,David C.

10/10 Excellent

Massiel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service. Great Stay! Local weekend getaway with kids. Will be back.
Stayed 2 nights in Jan 2024
Response from Dave on Feb 19, 2024
Dear Massiel,Thank you very much for your positive comments regarding your stay with us as we appreciate them very much!Respectfully,David C.

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right off major highway. The hotel was modern and had a restaurant attached hotel, ( Margaritas Rest.) The room was clean and stylish and comfortable. The hotel is near a large Shopping area with lots of restaurants. The hotel also has an indoor pool and outdoor pool(seasonal). Also has a breakfast restaurant in lobby, and free coffee in lobby.
Stayed 1 night in Jan 2024
Response from Dave on Feb 19, 2024
Dear Cynthia,Thank you for your comments regarding your stay with us a we certainly do appreciate them. We hope that we can welcome you back to Salem in the near future.Respectfully,David C.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dave on Feb 19, 2024
Dear Richard,Thank you for sharing you comments regarding your stay with us here in Salem. We are happy to hear that your stay was enjoyable and we look forward to welcoming you back again soon.Respectfully,David C.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff, nice restaurant and breakfast
Stayed 1 night in Dec 2023
Response from Dave on Feb 19, 2024
Thank you for letting us know about your stay. We pride ourselves on having a great team. We hope to have the opportunity to welcome you back in the future.Respectfully,David C.

10/10 Excellent

Matt

Stayed 1 night in Dec 2023
Response from Dave on Feb 19, 2024
We certainly do appreciate the positive comments you mentioned regarding your stay. We hope to have the opportunity to welcome you back again soon.Respectfully,David C.

6/10 Okay

Scott

Stayed 1 night in Dec 2023
Response from Dave on Feb 19, 2024
Dear Scott,My apologies for not meeting your expectations in a hotel during your stay. I do hope that if your travels find you back in the area again that you will consider staying with us once again.Respectfully,David C.

6/10 Okay

Cristina

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Dave on Feb 19, 2024
Thank you for letting us know about your stay as we certainly do appreciate the feedback. My apologies for not meeting your expectations during your stay.Respectfully,David C.

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023

6/10 Okay

Nicole

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Our room was very cold and when we tried to use the heater it smelt like horrible burnt hair.
Stayed 1 night in Nov 2023

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer service, always helpful no matter what we needed. First room was not in good shape and had no lights Manager immediately fixed the situation had the Front desk get us a new room and even brought our stuff to the room
Stayed 2 nights in Nov 2023

8/10 Good

Shari

Liked: Cleanliness, staff & service
Good location for where we needed to be.
Stayed 1 night in Aug 2023

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023

4/10 Poor

DeVaughn

Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Liz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding front desk management and staff. Jessica is the very best!
Stayed 1 night in Sep 2023

6/10 Okay

Erin, Danvers

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Christine

Traveled with family
Liked: Staff & service
The staff were very accommodating.
Stayed 2 nights in Sep 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Clean friendly centrally located Nice pool!!
Stayed 1 night in Aug 2023

4/10 Poor

vicki

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was nice having the Mexican restaurant right there on the property. The hotel was OK but way understaffed for the breakfast time. We were seated but no one came to take our order! Only 2 people serving & they couldn't keep up! We sat for 30 minutes and when we saw the table seated after us getting coffee we left! Pools were pretty gross as well...
Stayed 1 night in Sep 2023

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Blah
It was a good stay, outdoor pool was closed, but they let us stay late in indoor pool. raked over coals to add a night.
Stayed 1 night in Aug 2023

6/10 Okay

Jami

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

THOMAS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family vacation!!
Kids loved the TWO pools and we loved the Hot Tub... Lol. Breakfast and Margaritas were super convenient also.
Stayed 2 nights in Aug 2023

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Aug 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean. Front desk was very friendly & helpful. The chocolate chip cookies were a hit with the kids
Stayed 1 night in Aug 2023

6/10 Okay

Nicholas

Traveled with partner
Liked: Staff & service
Quite unique
Stayed 1 night in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Ayla

Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Stayed 1 night in Aug 2023

2/10 Terrible

joy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023

4/10 Poor

Jimmy

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Barbara

Traveled with partner
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Maderlin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome time
The receptionist were awesome. Only thing I will say is be careful with the younger crowds who are using pool passes as they like to hop around and also vape in the bathroom. Other than that, great experience. And please fix the jacuzzi lol we miss it.
Stayed 1 night in Jul 2023

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Denise

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful.
Stayed 1 night in Jul 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jun 2023

10/10 Excellent

John, Johnston

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Carpet in the room is torn away from the wall on the side of the bed. Indoor Pool ladder is damaged, and hot tub jets are not working and have blue painting tape over the switch to turn the jets on. Stayed here last year and property was in much better shape than it is this stay. Clearly could simply be the timing of our stay, and maybe these items jist broke and are in the process of being repaired.
Stayed 1 night in Jun 2023

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023