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Reviews of Homewood Suites by Hilton Manchester/Airport

3 out of 5
Homewood Suites by Hilton Manchester/Airport
1000 Perimeter Rd, Manchester, NH

Reviews

8.2

Very Good

Rating 10 - Excellent. 502 out of 1000 reviews" "
Rating 8 - Good. 260 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about the hotel except the breakfast buffet. There was very limited choices and the waffle maker was only on the weekend. There also were no bagels, muffins, or yogurt on Monday like there had been the previous day. The trash was also overflowing on Sunday so we had to throw some in the hallway trash.
Stayed 2 nights in Apr 2024
Response from Dena on Apr 16, 2024
Thank you for the comments. We are always looking to get better to make everyone's stay a good one. I will check with the breakfast group and see that this gets resolved.

10/10 Excellent

Sasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and easy check-in, spacious room with full kitchen/dining and living room. Incredible value for the price.
Stayed 1 night in Apr 2024
Response from Katri M. on Apr 14, 2024
Hi Sasha, Thank you for the feedback!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place clean and room was good size. No issues at all.
Stayed 1 night in Apr 2024
Response from dena on Apr 13, 2024
Michael thank you for your comments, and staying with us. We hope to see you in the future

10/10 Excellent

Elaisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Dena on Apr 9, 2024
Elaisa, thank you for staying with us. We are glad your stay went well. We hope to see you in the future.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to airport for early flight
Stayed 1 night in Apr 2024
Response from Katri M. on Apr 8, 2024
Hi Stacey, Thank you for the feedback! Hope to see you again soon!

6/10 Okay

Makrohie

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Dena on Apr 3, 2024
We are sorry to hear you did not have the best experience with us. We hope you choose to come again, and we will work with you to make things much better for you.

4/10 Poor

Justin, Dollard Des Ormeaux

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Pool was very dirty
Stayed 1 night in Mar 2024
Response from Dena on Mar 19, 2024
Hello Justin, I am sorry to hear that you had a poor stay. Feel free to reach out to me and let me know more about your comment. I would like to address the issue with my staff. you can reach out to Dena.hunter@ hilton.com. I am the FOM at this Hotel. Thank you

4/10 Poor

Robert

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Although it’s a nice hotel. I was alittle let down with the overall condition. The room we stayed in had a lot of maintenance issues that need to be addressed. Bottom hinge on king bedroom door was pulled. Peeling paint in the bathroom. Most cabinets are scuffed. Wallpaper bubbling. The exterior is in serious need of a landscaper. The pool was out of order prior to our arrival. Opened that night by Sunday it was closed again. They charge to park aswell $5 a day.
Stayed 2 nights in Mar 2024
Response from Dena on Mar 19, 2024
Robert, We are sorry your room was in need of work. We will get into it and repair what we can. We try to Have every stay be a good experience. Our landscapers are coming. Just waiting for some dry weather. The pool went down per protocol due to a child getting slightly hurt. We hope you choose to stay again and we will help to make sure your stay is better. Thank you for your comments

6/10 Okay

Lindy

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The room was okay, the furniture was broken. The bureau was duct taped and the drawers would not shut. The room was nice but the broken furniture, not just the bureau, but the stand next to it was broken, dented refrigerator, and the bureau in the bedrooms were all scratched up. For the cost of the room it was a disappointment for sure.
Stayed 1 night in Mar 2024
Response from Dena on Mar 19, 2024
Lindy, Thank you for the comments. We will be replacing appliances soon we hope. We were renovated about a year ago. It happens in pieces. We hope you choose to stay with us again and we will work with you to make sure you next stay is a better one.

10/10 Excellent

Patricia

Response from Dena on Apr 3, 2024
Thank you for staying with us we hope to see you in the future!

4/10 Poor

Matt

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed and looked gross and small anyway. WiFi didn’t work. Walked through hotel for 20 minutes and never found an ice machine. Front desk said there was only one in the entire hotel and told me it was directly across from room 219, it wasn’t. I never found one anywhere. There were eyelashes on the bathroom counter when we got there. Despite the fact the clocks moved forward an hour, checkout time remained the same and breakfast remained the same time which would have been acceptable other than when we got there at 930am which was really 830am, most of the food, drinks and coffee was gone and we were told they’re not making any more.
Stayed 1 night in Mar 2024
Response from Dena on Mar 13, 2024
Thank you for staying with us. We are sorry for the inconvenience you delt with. We were experiencing high winds that took out the WIFI for the building. We hope you come stay again and we will try to make sure that the stay is much better.

10/10 Excellent

Mary

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities
Spacious and clean! The pool is a little dated and could use a fresh coat of pain. Also there was no wet pool towel receptacle so used pool towels were just left on the floor. But overall we loved the hotel and will be back.
Stayed 2 nights in Feb 2024
Response from Katri M. on Mar 6, 2024
Hello Mary, Thank you for the feedback. Hope to see you again soon!

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. It was close by to everyone and everything
Stayed 5 nights in Feb 2024
Response from Katri M. on Mar 6, 2024
Dear Stephanie, Thank you for the feedback. Hope to see you again soon!

8/10 Good

Maureen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Feb 2024
Response from Dena on Feb 28, 2024
Hello Mauren, Thank you for your review. We hope to see you again. Let us know if we can do anything to improve your next stay.

10/10 Excellent

Kerry

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They made my daughters party a memorable one
Stayed 1 night in Feb 2024
Response from Katri M. on Feb 26, 2024
Hi Kerry, Thank you for the feedback. Great to hear that you enjoyed the stay!

8/10 Good

Matthew

Stayed 1 night in Feb 2024
Response from Dena on Mar 22, 2024
Matthew, thank you for staying with us here at the Homewood Suites. We hope you come again, and we would like to work with you to get the rating up to a 5.

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Dena on Feb 24, 2024
thank you Jeremy, If you come stay with us again, We would like to make sure you next stay is much better. Feel free to let us know if there is something we could help with.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostess at Desk was great! She did whatever she could to accommodate us. Thank you
Stayed 1 night in Dec 2023
Response from Dena on Apr 1, 2024
Thank you for your comments. I will make sure I let our front desk know you had a good experience.

2/10 Terrible

Amy

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katri M. on Jan 16, 2024
Hi Amy, Thank you for the feedback. We were sorry to hear about your experience while staying with us.

10/10 Excellent

Sébastien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great amenities! We spent an awesome week there. The staff was nice, the kitchen in the room was very useful and the parking was very easy. We will go back for sure
Stayed 7 nights in Dec 2023
Response from Katri M. on Jan 9, 2024
Hello Sebastien! Thank you for the feedback. Hope to see you again soon!

6/10 Okay

Christine

Liked: Cleanliness, amenities, property conditions & facilities
The suite was beautiful, comfortable and clean. BUT about 10PM I realized there were no bathroom towels at all. I was told that someone would bring some up. I called an hour and 1/2 later and no one answered the desk phone. So in the morning I ended up without a shower, only a quick washup, using a kitchen towel. So disappointing. ]
Stayed 1 night in Dec 2023
Response from Katri M. on Jan 9, 2024
Hello Christine! Thank you for the feedback. We want to apologize about towels missing from your room. We understand how frustrating that must have been to start your day. Hope to see you again if your travels bring you back to the area.

6/10 Okay

Carroll

Stayed 10 nights in Dec 2023
Response from Katri M. on Jan 9, 2024
Hi Carroll, Thank you for reviewing our hotel. Hope to see you again soon!

8/10 Good

Zachary, Newbury

Stayed 1 night in Jan 2024
Response from Katri M. on Jan 9, 2024
Hi Zachary, Thank you for reviewing our hotel. Hope to see you again soon!

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst "stay" I have ever had! After driving for 8 hours with my family, we were informed that Hilton had, earlier that day, cancelled our reservation. They said they would move us to a "sister" hotel for a comparable room...they did not offer us a comparable room and instead wanted to charge more money for a worse room. They had comparable rooms available but the GM did not want to absorb the additional cost and instead wanted us to pay for it. We ended up leaving and going elsewhere...but what a disgrace, after the hotel messed up our family trips reservation, they had the nerve to ask for more money while providing a smaller room. Sad disgrace!
Stayed 3 nights in Dec 2023
Response from Katri M. on Jan 7, 2024
Hi Brian, Thank you for the feedback.

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in was very spacious with two bedrooms with king size beds. There was a convenient kitchen in our room and it had 3 large screen tvs. The choice of cable stations was poor, but adequate to a hotel such as this. The hotel is conveniently located to shopping in the area and restaurants. The pool was closed on the weekend when we would have liked to use it.
Stayed 2 nights in Dec 2023
Response from Katri M. on Feb 4, 2024
Hi Scott, thank you for reviewing our hotel. Hope to see you again soon!

6/10 Okay

Josee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien situé
Dans l’ensemble bel hôtel, propre bien situé. Les déjeuner laissaient à désirer, la dame en avait plein son casque et ne faisait pas le remplissage pendant la semaine, meilleur service pendant la fin de semaine.
Stayed 3 nights in Dec 2023
Response from Katri M. on Jan 7, 2024
Dear Josee, thank you for reviewing our hotel. Hope to see you again soon!

6/10 Okay

James

Traveled with group, Traveled with family
Disliked: Cleanliness
Not your typical Hilton. Lack of towels and bedding in rooms, lackluster breakfast and parking was sparce and tight spots.
Stayed 2 nights in Dec 2023
Response from Katri M. on Jan 1, 2024
Hi James, Thank you for the feedback. We were sorry to hear that you didn't have a great experience while staying with us. Hopefully you will give us another chance if you return to the area.

8/10 Good

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dena on Dec 30, 2023
Good evening Felicia, Thank you for staying with us! We will do our best in the new year to make your next stay even better. Have a Happy New YearDena Hunter

10/10 Excellent

Ivan

Stayed 1 night in Dec 2023
Response from Katri M. on Jan 1, 2024
Hi Ivan, Thank you for the feedback. Hope to see you again soon!

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect ! The rooms were not tiny. My new choice of hotel
Stayed 2 nights in Dec 2023
Response from Dena on Dec 30, 2023
Thank you so much for staying with us! Glad to hear you had a good time. Have a Happy New Year and we hope to see you in the future.Dena hunter

10/10 Excellent

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dena on Dec 30, 2023
Thank you so much for staying with us. It is nice to hear you had a good stay. Have a very good New Year and we hope to see you in the future.Dena Hunter

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience.
Stayed 1 night in Dec 2023
Response from Dena on Dec 23, 2023
Good afternoon, Rachel,I am sorry to hear that your stay was not a good one. We try to make sure everyone is comfortable here. If you choose to stay again, please reach out to me and we can make sure the next stay is a better one. Have a great Holiday season! Dena HunterFront Office Manager Homewood Suites by Hilton

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service:)
Stayed 1 night in Dec 2023
Response from Bri K on Dec 18, 2023
Hi Jennifer,Thank you for taking the time to review our Homewood Suites. We appreciate you staying with us and look forward to your next visit to Manchester!

10/10 Excellent

Billie

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Dena on Dec 15, 2023
Thank you so much for staying with us. We hope to see you again soon. Happy HolidaysDena HunterFront Office Manager

10/10 Excellent

Dana, Nashua

Liked: Amenities
Stayed 8 nights in Dec 2023
Response from Dena on Dec 13, 2023
Thank you for your comments. Dena Hunter

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The suite was spacious and was exactly what we needed for 3 adults plus 3 children. Will definitely stay again.
Stayed 1 night in Dec 2023
Response from Dena on Dec 13, 2023
Thank you for your comments! We are glad you enjoyed your stay. Hope to see you again soon.Dena HunterFront Office Manager

10/10 Excellent

Jamal

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and quiet.
Response from Dena on Dec 8, 2023
Thank you for staying with us! Come see us again if your in our area.

10/10 Excellent

Layne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Dena on Dec 4, 2023
Thank you for taking the time to review your stay with us. We look forward to seeing you again in the future.Dena HunterFront Office ManagerHomewood Suites by Hilton

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bri K on Dec 18, 2023
Hi Shaun,Thank you for taking the time to review our Homewood Suites. We appreciate you!

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful. Our room was very clean. The only negative about my stay there is that they did not have any juice with the complementary breakfast. Every hotel I have stayed at has always had juice. On Sunday the breakfast place was not opened at 7AM as we were told it would be, so I had to leave and was unable to get my complementary breakfast.
Stayed 2 nights in Nov 2023
Response from Dena on Dec 4, 2023
We're sorry you missed our breakfast. We try very hard to make sure everything runs well. We look forward to seeing you again in the future.Dena Hunter Front Office ManagerHomewood Suites by Hilton

10/10 Excellent

Michelle

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dena on Dec 15, 2023
thank you so much for staying with us. We hope to see you again soon.Dena HunterFront Office Manager

10/10 Excellent

Carmen

Stayed 2 nights in Nov 2023
Response from Katri M. on Nov 21, 2023
Hi Carmen, Thank you for reviewing our hotel. Hope to see you again soon!

8/10 Good

Chrishawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the shuttle bus.
Stayed 2 nights in Nov 2023
Response from Katri M. on Nov 20, 2023
Dear Chrishawn, thank you for reviewing our hotel. Hope to see you again soon!

2/10 Terrible

Ivy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation for my graduation for a stay of Thursday 11/16- Sunday 11/19, being that I was traveling to NH from another state by car I notified staff that I will be arriving in the early morning of Friday 11/17. When Friday came they canceled my reservation due to a no show after it was noted in the system and they told me it was. When speaking to the representative she offered me a reservation at a sister hotel that was triple the amount that I would have paid for my original reservation. After speaking with a manager they told me that there was nothing they can do and BTW they still charged me for one night and couldn’t reverse the charge. Needless to say I was stranded in NH on my graduation weekend causing me to cancel my plans and go back home. I never made it to graduation.
Stayed 3 nights in Nov 2023
Response from Bri K. on Nov 20, 2023
Hi Ivy,I reviewed you reservation notes. You had spoken to Expedia and not the front desk of the hotel. The notes that were added stated arrival 11.15.23 at 8am. This was the cause of the confusion due to the notes not being accurate. I do apologize for the inconvenience, I suggest reaching out to Expedia for assistance

10/10 Excellent

Brendan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calvin was excellent, very knowledgeable
Stayed 1 night in Nov 2023
Response from Katri M. on Nov 20, 2023
Hi Brendan, thank you for reviewing our hotel. Hope to see you again soon!

10/10 Excellent

Karene

Stayed 1 night in Nov 2023
Response from Katri M. on Nov 17, 2023
Hello Karene, Thank you for reviewing our hotel. Hope to see you again soon!

4/10 Poor

Heather

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Thanks to Anna
I will start by saying the front desk clerk at check in, Anna was amazing, super sweet, kind and helpful, that being said upon going to our room we note immediately it’s not the room we booked. We booked a 2 queen suite and got a 1 king suite. When I returned to the desk Anna tried to help, she spoke with the manager( I never saw the manager) twice but it was keep the room we have or give up the full kitchen. The manager never came out of the office, never offered an apology just left Anna to deal with an over booking issue… poor form. No linens in the room for the sofa bed, Anna quickly fixed that, coffee maker was dirty, pool was so dirty on the bottom we opted not to swim and the back parking lot hotel side lighting is basically nonexistent, 2 lights by the door, all the other lighting is on the other side of the parking lot. Had it not been for Anna’s helpfulness, I would give this stay two thumbs down, but she was so kind and tried to right the wrongs that her manager clearly had no desire to address. This was not our first stay here but perhaps our last.
Stayed 2 nights in Nov 2023
Response from Katri M. on Nov 13, 2023
Hi Heather, Thank you for taking the time to share your recent experience while staying at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. I was sorry to hear about the room issues that you experienced during your stay. We hope that you will consider staying with us again if your travels bring you back to the area.

10/10 Excellent

Dawn

Stayed 2 nights in Nov 2023
Response from Katri M. on Nov 8, 2023
Hello Dawn, thank you for reviewing our hotel. Hope to see you again soon!

8/10 Good

Joseph Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shops and airlines
Stayed 3 nights in Oct 2023
Response from Katri M. on Nov 4, 2023
Hi Joseph Mario, Thank you for reviewing our property. Hope to see you again soon!

8/10 Good

Seana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel but disappointed
We paid a lot of money for a weekend stay at this hotel in the 2 bedroom suite, with 2 queens in one and a king in the other, each bedroom with their own bathroom. In one bathroom toilet paper holder was broken, no hairdryer, silverware and plates, etc...were minimal and i had called an asked ahead. Given this is a suite that can have 7 adults, the amentities in the room didnt have enough silverware, plates, etc...for 5! No baking sheet for oven either, no regular dish soap, and tiny trash/recycling trash cans, for a large suite with 5 people, we had to use our own garbage bags. Arrived to construction in main area, difficult moving cart through. Pool was freezing cold, not heated. Breakfast was ok, but limited to no choices for people with gluten or lactose issues or with other food requirements. Overall guest relations was nice and it was a nice room and hotel, but to pay over $300/ night....i expected a lot better. Disappointed.
Stayed 2 nights in Oct 2023
Response from Katri M. on Nov 4, 2023
Hi Seana, Thank you for taking time to review our property. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us.