Ratings based on 1,039 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from CT

Unattentive Manager + Cold Showers + Sloppy Maid

Posted Apr 23, 2018
Pros: Comfy bed
Cons: Better housekeepers/maids. Change the manager. Turn up hot water.
Location: Lots of restaurants in town with an overwhelming amount of Mexican and Greek eateries.
Bed was comfortable. Bathroom had no shampoo and soap so we called the front desk and they said they’d bring it up. After waiting about 20 minutes, we go down to get it ourselves and guess what, the manager manning the front desk was there sitting idle and said “oh, I was going to bring it up”. Okay, so now we have the stuff to use for the shower but the water out of the shower was lukewarm. Next day, we told the manager (same guy, Steve) and he comes up and tells us there is nothing he can do about it. On second day after the maid has come through the room, we found bits of trash on the floor (which were there when we checked in) and hair still on the bathroom floor. Did they even clean the room? Makes you wonder what else they cleaned or did not clean!
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Hotel

Posted Apr 21, 2018
Clean place. Good location for business. Breakfastnis minimal.
Comment from Hotel Management
Apr 22, 2018 by Steven, Hotel Management
Thank you for staying with us and we appreciate your feedback, it will be shared with our team.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2018
Ok for a night, beds are not comfortable and our toilet was broken! We arrived at check in and put our bags in room and had to leave to be at our event, by time we got back it was after midnight and went to use toilet and the flushing mechanism was broken! Wouldn’t the cleaning staff see this if they actually cleaned the toilet? Made me think room probably wasn’t truly cleaned prior to our arrival! Unfortunately it was so late we didn’t bother to call but let staff know in am when we checked out.
Comment from Hotel Management
Apr 22, 2018 by Steven, Hotel Management
Thank you for taking the time to share your experience. That is not the norm nor the standard we expect from housekeeping. We will use your feedback to review procedures with housekeeping.
5 out of 5
Recommended
for Everyone
by A verified traveler from plattsburgh, NY

Posted Apr 2, 2018
We had a very nice mini vacation. Will stay here again.
Comment from Hotel Management
Apr 3, 2018 by Steven, Hotel Management
Thank you for your kind review, we are glad you enjoyed your stay and look forward to seeing you again!
3 out of 5
Recommended
for Everyone
by A verified traveler from manchester, NH

Posted Mar 29, 2018
Clean, and comfortable room . The hotel was convenient for and easy access.
Comment from Hotel Management
Mar 30, 2018 by Pam, Hotel Management
Thank you so much for staying with us!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location for access to downtown Manchester

Posted Mar 27, 2018
The over-all two night stay was great. The only issue was a couple fighting in the hallway near our room @ 4 a.m. in the morning. They did leave but not without several patrons calling the front desk.
Comment from Hotel Management
Mar 27, 2018 by Pam, Hotel Management
We appreciate your feedback and apologize the inconvenience. We hope that you will return as out guest next time travel brings you back to the area
2 out of 5
by A verified traveler from Boston, MA

Disappointing room, but convenient location

Posted Mar 25, 2018
Pros: The price was right, and the hotel was located about a mile and half from where I needed to be for work.
Cons: The room.
Location: It was very easy to get to, even in the dark, and was only about a mile from what appeared to be downtown.
There was no light on when I entered the room. Okay, saving money is smart. However, the light switch that was just inside the doorway did nothing. I had to prop the door open and find a light switch on one of the lamps. Killing ants in the bathroom was not on my itinerary, but depending on your point of view, could be considered a freebie. I was not of that point of view. When showering, I quickly learned that the drain was clogged as the tub was filling up quickly. Yes, I do know how to use a shower. I had to get my hair wet, turn off the water, shampoo, turn the water on, rinse, turn the water off, soap up, turn the water on, and race the oncoming flood. Who knows how dirty the water from the drain was? Not I. The good news about this location is just that, the location.
Comment from Hotel Management
Mar 30, 2018 by Pam, Hotel Management
Thank you for your comments. We sincerely apologize that your experience fell below your expectations. We would of gladly moved you to another room. Your comments have been shared with our maintenance department so the issue with the drain can be repaired.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2018
Very clean! Hotel staff are very helpful and courteous. Free breakfast in the morning, e.g., eggs, hash browns, muffins, bagels, juice, coffee, etc. Really good deal. 5 min away from MCPHS. I would recommend this hotel!
Comment from Hotel Management
Mar 24, 2018 by Steven, Hotel Management
Thank you very much for your kind review, we are glad we exceeded expectations and hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester nh

Recent stay

Posted Mar 19, 2018
Stayed just one night and very pleased. Clean and comfy. Friendly and the continental breakfast was impressive. Eggs, hash browns, hot pot oatmeal. Bagels and breads. Yogurt. Waffle station. Cereal dispensers and more. Great experience here. :)
Comment from Hotel Management
Mar 21, 2018 by Steven, Hotel Management
Thank you for your kind review and very glad you enjoyed our expanded breakfast, we hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfy travellers hotel.

Posted Feb 27, 2018
I had a comfortable stay but a few things that could have made a difference positively. Notably, it appeared as though the hotel was overfull or homeless people had come in to sleep in the breakfast area on one of the mornings. Couches were covered in sleeping adults who looked scruffy and were left there for hours - if they had a room politely suggest they go back to sleep in their room. If they did not have a room, why were they even asleep in the breakfast area. The only thing that left a bad taste in my mouth.
Comment from Hotel Management
Mar 2, 2018 by Pam, Hotel Management
We appreciate your comments and pleased you had a comfortable stay with us. We were sold out this past weekend and had groups that arrived late in the evening after sporting event. If the individuals you are referring to were not guests they should of been escorted out the door. Your review has been shared with our team to help resolve this happening again in the future.