Ratings based on 743 Verified Reviews

3.5 out of 5
64% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Betchelsville, PA

Close to all the places that we needed to go to...

Posted Jan 31, 2017
Pros: Location
Cons: Fix the room heating unit.
Location: The BEST ! ! !
I was in the area for work, training class. So, that was within walking distance. The choices for places to eat were all whitin a short drive.
Comment from Hotel Management
Jan 31, 2017 by LQ Customer Care, Hotel Management
Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.
3 out of 5
by A verified traveler from Maine

Clean Hotel but not a great stay

Posted Nov 21, 2016
The woman that checked us in was wonderful, however when we returned to the hotel later that evening the young man working the front desk was sleeping on a cushion he had pulled up against the desk. The room across from us had a screaming child and two rooms down had a dog that barked non stop. When we turned the tv on before bed we discovered the tv didn't work and when we tried to call the front desk to check out the next morning we discovered the phone was not connected to anything, there was nothing to connect it to.
Comment from Hotel Management
Nov 27, 2016 by LQ Customer Care, Hotel Management
We are disappointed to learn that our service fell short of exceeding your lodging expectations. Your feedback is immensely important to us. We appreciate your candor. It is our sincerest hope that you allow us another opportunity to provide you a memorable guest experience should your travels bring you back to the area. Sincerely, LQ Customer Care
2 out of 5
by A verified traveler from US

Business trip

Posted Nov 19, 2016
Location: Very few restaurants nearby, and those available were high-carb choke-and-puke types.
I couldn't get the room warm enough. Breakfast nook crowed and filthy. Noisy patron drove me away for the rest of the week (she appeared to be conducting a person-to-person transaction and did not have a low, don't want to be overheard, voice.
Comment from Hotel Management
Nov 21, 2016 by LQ Customer Care, Hotel Management
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each issue that you have noted will be addressed in an attempt to correct and improve our hotel. Respectfully, LQ Customer Care
1 out of 5
by A verified traveler

Horrible hotel, stay across the street

Posted Nov 18, 2016 on Hotels
Dingy, smelled of cigarettes throughout the hotel. Dirty and in need of updating which should have been done 20 years ago
4 out of 5
by A verified traveler

clean room and comfortable bed

Posted Nov 14, 2016 on Hotels
Was there on business, so just needed a bed and a shower. Bed was very comfortable and room was clean.
5 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
The stay was great, staff very friendly, perfect location for visiting towns near by
2 out of 5
by A verified traveler from US

Dirty Hotel but Location Made it Worth It.

Posted Nov 6, 2016
Pros: Proximity to Boston. Friendly Staff. Decent cable tv.
Cons: Poor breakfast selection. Dirty bathroom. Nice staff, just gross rooms. Halls smelled like smoke.
Location: Boston is 30 mins away.
Comment from Hotel Management
Nov 8, 2016 by Rich S. General Manager, Hotel Management
Abe, Thank you for your feedback. I do appreciate it as we use all of our guest feedback to make a better experience for future guests. I will address the cleanliness issues that you mentioned with our housekeeping team. We are scheduled for a full renovation to begin within the month, that will upgrade all of our guestrooms and public space as well as eliminate any Smoking rooms. This will alleviate the odor you experienced during your stay. Once again, thank you for your feedback. Rich S. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2016
Pros: Location, price, cleanliness, free breakfast, nice selection.
Cons: Seems to be families living here full time with kids & digs.
Location: Perfect spot to start your trip up to New England.
5 out of 5
by A verified traveler

Great value with ease to Boston/Salem

Posted Nov 2, 2016 on Hotels
I know it's a bit farther from Boston that most people would like, but the drive to Boston Harbor was 25-30 minutes. We tool the scenic route to Salem and that was only 35-40 minutes. It is tucked away in a quiet area but only 3-5 minutes from shopping and food. We loved it.
1 out of 5
by A verified traveler from US

Renovations and No smoking hotel coming

Posted Oct 31, 2016
The hallways stunk of cigarettes literally couldn't breath. The carpets were filthy in the halls better in the rooms. We had 2 rooms one was freezing the thermostat didn't work . The hotel staff were really helpful and came right up to figure out what was wrong. It turned out there was a light switch on the other side of the room at shin level that needed to be turned on for the heat to work. Apparently the hotel is having a major overhaul starting next week and will be a no smoking hotel starting this week. I hope its better after the update.