Ratings based on 223 Verified Reviews

4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from scotland

standards need to improve

Posted Feb 2, 2017
Pros: Food was good although £17 for breakfast??
Cons: Customer service, modern heating system
First of all no soap to wash my hands, heating was broken and staff promised a portable heater which never arrived. I couldn't call reception as phone wasn't working and in the morning I had to have a cold shower as there was no hot water. Disappointed and won't return.
Comment from Hotel Management
Feb 10, 2017 by Macdonald Kilhey Court Hotel, Hotel Management
Dear Jim, Thank you for taking time to share your feedback with us. We are sorry to hear that your stay was below our usual high standards. We do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay. Kind Regards, Macdonald Kilhey Court Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Oxfordshire

Short stay at Kilhey Court

Posted Jan 30, 2017
Pros: Friendly staff. Clean comfortable room with touches of luxury. Great up to date showers and very comfortable bed. Great breakfast!
Cons: Nothing
Location: Near the M6 Junction 27. You are very close to almost anything in the North West.
very convenient, very comfortable and would definitely recommend to others to stay if in in this area. the best hotel in the Wigan area.
Comment from Hotel Management
Feb 2, 2017 by Macdonald Kilhey Court Hotel, Hotel Management
Dear Sheila, Thank you for your review. We are happy to hear that you had a lovely stay with us and we look forward welcoming you again soon Kind Regards, Macdonald Kilhey Court Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from oxfordshire

Late booking for Christmas. Great staff.

Posted Dec 30, 2016
Pros: Locaton. Cleanliness and Friendly and welcoming atmosphere
Cons: nothing in my view
Location: Very near Haigh Hall to go for a brisk walk or even the reservoir which is just outside the hotel.
The rooms were cleaned daily throughout the festive season. The staff who clean the rooms were excellent. We came back to our rooms from the restaurant after breakfast to find everything perfect. Food was great. Staff very efficient and friendly. I would definitely stay at this hotel again.
Comment from Hotel Management
Dec 30, 2016 by Macdonald Kilhey Court Hotel, Hotel Management
Dear Sheila, Thank you for your recent review following your recent stay with us. We are really delighted to hear that you enjoyed every part of your stay with us. We do hope we will be able to welcome you back soon for another great stay. Kind Regards Macdonald Kilhey Court Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2016
First class service highly recommended highly recommended good valve for a top service
Comment from Hotel Management
Dec 30, 2016 by Macdonald Kilhey Court Hotel, Hotel Management
Dear Guest, We appreciate you taking time to review our hotel. We are happy to see that you have marked us 5 out of 5. It is always a pleasure to hear that our guests enjoyed their stay and found our service first class! We do hope to welcome you again soon! Kind Regards Macdonald Kilhey Court Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and comfortable

Posted Dec 19, 2016 on Ebookers
Very pleasant stay (one night). Nice breakfast (buffet only though) and clean and tidy rooms. Comfortable. A bit hot in the night though and couldn't find where the room thermostat was - and too late to ring someone. But would definitely stay there again.
Comment from Hotel Management
Dec 30, 2016 by Macdonald Kilhey Court Hotel, Hotel Management
Dear Guest, Thank you for your feedback. We are pleased to hear that you had nice time with us. We do hope we will be able to welcome you again soon. Kind Regards, Macdonald Kilhey Court Hotel
5 out of 5
by A verified traveler

Real open fire Entrance Warm & Inviting

Posted Dec 8, 2016 on Hotels
My stay was pleasant I was on business & specifically wanted a hotel with Gym facilities, the Gym was very spacious & well equipped.
Comment from Hotel Management
Dec 11, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your recent feedback. We are happy to hear that your stay was enjoyable and we do hope we will be able to welcome you again soon. Kind Regards, Macdonald Kilhey Court Hotel
5 out of 5
by A verified traveler

Posted Nov 5, 2016 on Hotels
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking time to review your recent stay with us. We are pleased to see that you have enjoyed your stay with us and we do hope we will be able to welcome you again soon. Kind Regards, Macdonald Kilhey Court Hotel
5 out of 5
by A verified traveler

Lovely hotel, very comfy with super facilities...

Posted Nov 3, 2016 on Hotels
this hotels is lovely, the grounds are pretty, plenty of parking. The rooms are modern and clean with everything needed for a comfy stay. The staff are polite and friendly and heppy to help. Very efficient service. I will definately return.
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your comments with us. We are delighted to hear that you had a nice with us. Team will be happy to hear that you found them polite and friendly. We do hope you are already planning your next stay with us. Kind Regards, Macdonald Kilhey Court Hotel
4 out of 5
by A verified traveler

Posted Nov 2, 2016 on Hotels
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for reviewing our hotel. We do hope we will be able to welcome you again soon. Kind Regards Macdonald Kilhey Court Hotel
5 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your review. We are pleased to see you have enjoyed your stay with us. We do hope we will be able to welcome you again soon. Kind Regards, Macdonald Kilhey Court Hotel