Front of property

Reviews of Townhouse Hotel Manchester

4 out of 5
Townhouse Hotel Manchester
101 Portland Street, Manchester, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 486 out of 1007 reviews" "
Rating 8 - Good. 332 out of 1007 reviews" "
Rating 6 - Okay. 116 out of 1007 reviews" "
Rating 4 - Poor. 48 out of 1007 reviews" "
Rating 2 - Terrible. 25 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great customer service and within in walking distance of many businesses.
Stayed 2 nights in Mar 2024
Response from Natasha on Mar 23, 2024
Hi Stephanie, Thank you so much for your review! We are glad you enjoyed your stay and happy the staff met excellent customer service. We look forward to welcoming you back soon. Natasha - Operations Manager

4/10 Poor

stuart

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My advice is to shop around for a better hotel. As soon as I arrived, instead of a warm welcome I asked to pay a tourist tax. A tax I’ve never had to pay before in a UK hotel before. Surely Expedia or the hotel should have made the guest aware before booking. This was not a big issue; not annoying nevertheless. The room itself was not great, there was no sunlight from the close proximity to the building opposite making the room very dark. The bathroom was ok, but the toilet was not functional. The TV remote needed new batteries so I was unable to watch TV in bed. Annoying issues so far. The biggest issues was the noise. I barely slept during my stay. Either from people in different rooms or from people outside, screaming and shouting, bins being emptied and of course car alarms going off. I’ve learned an available lesson; not to leave it last minute to book a hotel. When you do; the Townhouse hotel is the result.
Stayed 2 nights in Mar 2024
Response from Natasha on Mar 22, 2024
Hi Stuart, Thanks for your review and for your feedback. We appreciate it. It makes us become a better business. The City tax is something that Manchester City Council bought in Last April (2023). Due to our city center location, you can unfortunately hear the noise of a busy city. We are working towards better sound proofing for this. Once again, we appreciate your feedback as we can look into these issues. ThanksNatasha - Operations Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with easy access to public transport
Stayed 2 nights in Mar 2024
Response from Lorna - Guest Service Manager on Mar 13, 2024
Good morning David! Thank you so much for the amazing 5 star review! It was a pleasure having you here and we look forward to your return! Warmest Regards

10/10 Excellent

Pauline

Traveled with family
Liked: Amenities, property conditions & facilities
Warm welcome. Helpful staff especially as I have mobility issues.
Stayed 1 night in Feb 2024
Response from Chris on Feb 8, 2024
Dear Pauline,Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,Chris Thomson General Manager

6/10 Okay

Mike

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Chris on Feb 5, 2024
Dear Thank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate you taking the time to rate your stay. We are sorry you were not able to give us more detailed feedback to help us improve our offer or services. We hope to welcome you back in the near future. Kind Regards, Chris Thomson General Manager

10/10 Excellent

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is lovely and was quiet during our 3 night stay, Sunday to Wednesday. Had a couple of small issues that were dealt with and we were offered a different suite. The staff were fantastic and are a credit to the hotel. Breakfast was lovely with a nice choice. We will definitely be returning.
Stayed 3 nights in Jan 2024
Response from Chris on Jan 29, 2024
Dear Nicola,Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

4/10 Poor

Gareth

Liked: Cleanliness
Disliked: Staff & service
Most modern hotels operate with keycards to get you inside after dark and the trust that you will use the facilities as any reasonable person might. But at Townhouse they like to question you about your guests, like you are a teenager, rather than say, in your 50s. And thus Townhouse staff decided it was ok to police my life - I can't agree with that. I cannot recommend this establishment.
Stayed 1 night in Jan 2024
Response from Phil (FOH Manager) on Jan 19, 2024
Hi Gareth, Thank you for your feedback. Due to the hotel policy we can not allow outside visitors to rooms after 11pm. This is to keep hotel guests safe and also to comply with fire safety regulations. We are sorry that we will not be seeing you again. Best Wishes

6/10 Okay

Julia

Location to Palce theatre
Stayed 1 night in Jan 2024
Response from Phil (FOH Manager) on Jan 19, 2024
Thank you for your feedback.

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natasha on Jan 10, 2024
Hi Rob, Thank you so much for your 5 star review! We appreciate it greatly. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 Excellent

Micheal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property. Very welcoming staff, less than 10 minutes from Piccadilly gardens for a nice meal or shopping. The rooms are spacious and comfy. The breakfast is delicious, buffet style with many options.
Stayed 1 night in Dec 2023
Response from Chris on Jan 8, 2024
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Excellent

Lucy

Traveled with partner
Loved it
Stayed 1 night in Dec 2023
Response from chris on Jan 1, 2024
Dear Lucy,Thank you for the 5 out of 5 review for your recent stay.We look forward to welcome you back in the near future to the Townhouse.thanksChris

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist staff rude and didn’t respond when we said hello, floor in the room was dirty and there were stains and dust on the ceiling. Did not sleep very well as the bed wasn’t comfy and felt hard.
Stayed 1 night in Dec 2023
Response from Chris on Dec 29, 2023
Dear Anonymous,Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit. We are sorry the team member never acknowledge during the stay. I will be sharing this feedback with team to improve our service and product. we are sorry you never shared your details to allow us to investigate your room in particular. Thank you again for your feedback and I hope to welcome you back soon. Kind regardsChris Thomson General Manager

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Room was lovely, clean and spacious. Breakfast had many hot and cold options.
Stayed 1 night in Dec 2023
Response from Chris on Dec 29, 2023
Dear JodiThank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate your rating about your stay. We are glad you like the room.We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Natasha on Dec 13, 2023
Thank you for your review! We hope you enjoyed your stay with us .

2/10 Terrible

Wendy

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Myself and my partner stayed over night at the townhouse Hotel 101 portland Street Manchester M16DF on Monday the 4th November 2023. We checked into the hotel at 4pm and was allocated room number 117, as soon as we entered the room we set the heating system to 24 degrees and the portable radiator to full so when we came back into the room later on that evening the room would be nice and warm. We came back to the room between 10 - 10.30pm and the room temperature was freezing, it felt like a fridge. For some reason the heating system and the radiator had both turned off. We tried to re set the heating and when we retired to bed we had no choice but to sleep in our clothes, we struggled to sleep as we were to cold, it was the most uncomfortable sleep due to the room temperature. Again waking up in the morning and the room temperature was still freezing. It actually was warmer in the corridor than it was in our room. As we went to check out at reception We spoke to the receptionist on duty and placed our complaints and concerns, she apologised to us and she reported the issues to the hotel manager.
Stayed 1 night in Dec 2023
Response from Natasha on Dec 13, 2023
Hi Wendy, Thank you for taking the time to write a review! We appreciate your feedback. I apologize for the inconvenience and the unfortunate temperature problem you went through during your stay. The issue was indeed handed over to the manager and we are now following up on this with our maintenance team. Thanks Again

4/10 Poor

Sioux

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were lovely and accommodating but the facilities and rooms are very tired and need a refit.
Response from Chris on Feb 8, 2024
Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit regards out listed property. I will be sharing this feedback with team to improve our service and product.Thank you again for your feedback and I hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we have stayed in, in Manchester
Best hotel we have stayed in, in Manchester with a very spacious room and the bed and pillows were very comfortable.
Stayed 1 night in Dec 2023
Response from Natasha on Dec 7, 2023
Hi John, Thank you for your 10 star review! We are glad you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with this hotel. Will certainly book again. Everything perfect.
Stayed 1 night in Nov 2023
Response from Natasha on Dec 6, 2023
Hi Robert, Thank you so much for your 10 star review. I am glad you enjoyed your stay with us and we look forward to welcoming you back.

8/10 Good

Chris

Stayed 1 night in Dec 2023
Response from Natasha on Dec 6, 2023
Hi Chris, Thanks for your review! We are glad you enjoyed your stay and we look forward to welcoming you back.

10/10 Excellent

james

Stayed 1 night in Nov 2023
Response from Natasha on Dec 6, 2023
Thank you for your 10 star review! We look forward to welcoming you back soon.

6/10 Okay

Shaun

Traveled with partner
Our room was freezing. No heating on the coldest night of the year so far. Even though the room was perfectly comfortable our stay was ruined by the freezing temperatures. Reported to staff the following morning but they didn't seem bothered.
Stayed 1 night in Dec 2023
Response from Natasha on Dec 6, 2023
Hi Shaun, Thank you for your review! I apologise for letting you down and for the inconvenience caused by the temperature in the room. We will be sure to pass this onto the correct teams to get this rectified. If you did want to follow up on this, please feel free to contact me directly.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and price
Stayed 1 night in Nov 2023
Response from Paul on Nov 30, 2023
Its all about Location, Location, Location Brian. Thank you for choosing the Townhouse Manchester and we look forward to seeing you again soon.Best wishes,Paul & Team.

10/10 Excellent

Mr. P

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, very high standard
Stayed 1 night in Nov 2023
Response from Natasha on Nov 28, 2023
Hi Mr P, Thank you for your 5 star review! We are glad you enjoyed your stay with us and we look forward to welcoming you back soon.

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Manchester
Really good stay in centre of manchester.
Stayed 1 night in Nov 2023
Response from Natasha on Nov 28, 2023
Hi Jamie, Thank you for 10 star review! We are glad you enjoyed your stay with us and we look forward to welcoming you back.

6/10 Okay

William

Stayed 1 night in Nov 2023
Response from Chris on Dec 23, 2023
Dear William,Thank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good Location
The hotel was in a really good location, nice and central.
Stayed 1 night in Nov 2023
Response from Natasha on Nov 23, 2023
Good Morning, Thank you so much for the nice review!We hope to welcome you back sometime soon. Thanks

2/10 Terrible

Sam

Stayed 1 night in Nov 2023
Response from Natasha on Dec 7, 2023
Hi Sam, I am sorry to see your review. If there is something you would like to discuss please contact me personally.

8/10 Good

Anna

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Pleasant but room for improvement
The reception staff were lovely and I felt welcomed immediately. The hallways were nice and look like they've recently been redone. Due to the age of the building the flooring in the corridor on level 2 was rather uneven and that coupled with a busy patterned carpet made it a bit of a struggle for me (I have a balance disorder so am especially aware of such things but could be a challenge for older people or those with other mobility issues too). The room itself was comfortable though could do with some TLC the table was broken (I told reception on check out) and a lamp bulb was loose or broken. The bed and pillows were comfortable but the carpet very mucky and tatty. Looks like it is mid way through a make over. As my room was on Portland Street it was rather noisy throughout the night but it wouldn't put me off staying again especially as the staff were so pleasant and I felt safe as a lone female. Stayed in room 205.
Stayed 1 night in Nov 2023
Response from Natasha on Nov 18, 2023
Hi Anna, Thank you for your review! We appreciate your feedback. Glad you enjoyed your stay with us. I have let the correct departments aware of your comments so that they can look into this and get it rectified. We look forward to welcoming you back again. Natasha & Team

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Natasha on Nov 18, 2023
Thank you for your review! We look forward to welcoming you back

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good location.
Stayed 2 nights in Nov 2023
Response from Natasha on Nov 16, 2023
Thank you for your review! It is much appreciated

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No one on reception at check in and had to wait five minutes or so which is a minor inconvenience but not welcome after a long day’s work hence 4/5
Stayed 1 night in Nov 2023
Response from Paul on Nov 16, 2023
Thank you for the review Richard. Apologies regarding the minor inconvenience on check-in. Hope to see you again next time you visit Manchester.Best wishes,Paul & Team.

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall brilliant property with an amazing Bed and shower we had a really good time over the weekend and will definitely be returning. My only let down would of been the aircon but it was good to see a toasty room rather than a cold one :)
Stayed 2 nights in Nov 2023
Response from Paul on Nov 16, 2023
Thank you for the lovely review Nathan. It was a pleasure to have you with us and we are looking forward to welcoming you back again soon.Best wishes,Paul & Team.

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel my go to hotel for Manchester stay over
Stayed 2 nights in Oct 2023
Response from Paul on Nov 16, 2023
Thank you for the 5/5 review Stuart...come back soon!!!Best wishes,Paul & Team

10/10 Excellent

christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, modern if a little worn but nothing that makes a difference. Great bed and pillows. Good breakfast and not too busy
Stayed 1 night in Nov 2023
Response from Paul on Nov 8, 2023
Thank you for the fantastic 10/10 review Christopher. I am so pleased you enjoyed your stay and look forward to welcoming you back again soon.Best wishes,Paul & Team.

8/10 Good

elaine

Stayed 1 night in Nov 2023
Response from Paul on Nov 8, 2023
Thank you for the review Elaine. We hope to see you again soon.Best wishes,Paul & Team.

8/10 Good

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough
Nice enough hotel in a good location. Parking is expensive . I normally pay between £10 and £15 in other cities not £30 . No fault of the hotel . Bed was very soft and moved to easily from the frame. Shower excellent. Not many staff around to ask questions at 5pm
Stayed 1 night in Oct 2023
Response from Paul on Oct 30, 2023
Thank you for the review Keith. We do hope to see you again next time you are in Manchester.Best wishes,Paul & Team

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Paul on Oct 30, 2023
Thank you for the review Robert!Best wishes,Paul & Team.

6/10 Okay

Josh

Business traveler
Disliked: Amenities
Listed as a 4-star hotel but it's really not - I'd say 3-star. Great price, the room was soare but decent and the bathroom was fair albeit narrow. The interiors of the hotel overall where a bit worn and the lobby bathroom sinks did not work.
Stayed 4 nights in Oct 2023
Response from Paul on Oct 30, 2023
Hi Josh, thank you for taking the time to review your recent stay with us. The feedback provided is so valuable and appreciated in order to support our future improvement. It was a pleasure to have you with us and we do hope that you, visit us again soon!Best wishes,Paul & Team.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Paul on Oct 30, 2023
Thank you for the review Paul!Best wishes,Paul & Team.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Paul on Oct 30, 2023
Hi Susan...thank you for the 10/10 score. I am so pleased you enjoyed your stay at the Townhouse Manchester.Best wishes,Paul & Team.

8/10 Good

T

Liked: Cleanliness, property conditions & facilities, room comfort
During shower, I noticed that the shower door was leaking water, which resulted in water flowing onto the bathroom floor, I had to use multiple towels to absorb the water
Stayed 1 night in Oct 2023
Response from Paul on Oct 30, 2023
Hi T, thank you for taking the time to review your recent stay with us. The feedback provided is so valuable and appreciated in order to support our future improvement. It was a pleasure to have you with us and we do hope that you, visit us again soon!Best wishes,Paul & Team.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest place we’ve stayed!
I beautiful suite, in an ideal location. Couldn’t fault it!
Stayed 1 night in Oct 2023
Response from Paul on Oct 30, 2023
Thank you for the 10/10 score. I am so pleased you enjoyed your stay at the Townhouse Manchester.Best wishes,Paul & Team.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Paul on Oct 30, 2023
Hi Robert...thank you for the 10/10 score. I am so pleased you enjoyed your stay at the Townhouse Manchester.Best wishes,Paul & Team.

6/10 Okay

Emmy

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hotel was nice but the room wasn't particularly clean. Bathroom mirror was dorty, their was make up Foundation on the sink from previous yser, my pillow smelt strongly of perfume, (the others didnt). The windows could do with soundproofing or cganging as was very noisy at night
Stayed 1 night in Oct 2023
Response from Paul on Oct 31, 2023
Hi Emmy. Thank you for taking the time to write a review after you recent visit. Please do accept my apologies that we did not quite get things right on this occasion. Next time you are in Manchester please do try us again...we would love to have the opportunity to welcome you back to the Townhouse. Best wishes,Paul & Team.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walking distance to train station. Good restaurants nearby. Clean comfortable room, great breakfast
Stayed 2 nights in Oct 2023
Response from Paul on Oct 30, 2023
Hi Kevin...thank you for the 5/5 score. I am so pleased you enjoyed your stay at the Townhouse Manchester.Best wishes,Paul & Team.

10/10 Excellent

Gary

Stayed 1 night in Oct 2023
Response from Paul on Oct 18, 2023
Hi Gary, thank you for the amazing10/10 review. We are so pleased that you had a fantastic stay with us and look forward to seeing you again soon.Best wishes,Paul & Team.

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023
Response from Paul on Oct 18, 2023
Hi Sandra, thank you for the amazing10/10 review. We are so pleased that you had a fantastic stay with us and look forward to seeing you again soon.Best wishes,Paul & Team.

10/10 Excellent

Declan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some troubles with the keycard, but staff was super accommadating and fixed it quick. The free glass of wine as compensation was also a major plus!
Stayed 4 nights in Sep 2023
Response from Paul on Oct 18, 2023
Hi Declan, thank you for the amazing 5/5 review. We are so pleased that you had a fantastic stay with us and look forward to seeing you again soon.Best wishes,Paul & Team.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay again
Great friendly staff, clean and pleasant room. Large room, and very nice decor. Well situated close to all amenities in the center of Manchester.
Stayed 1 night in Oct 2023
Response from Paul on Oct 18, 2023
Thank you for the amazing10/10 review. We are so pleased that you had a fantastic stay with us and look forward to seeing you again soon.Best wishes,Paul & Team.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay, Lovely room, Nice breakfast and friendly staff
Stayed 2 nights in Sep 2023
Response from Paul on Oct 3, 2023
Thank you for the whooping 5/5 score Ashley. We look forward to seeing you next time you visit our wonderful city!Best wishes,Paul & Team.