Ratings based on 1,071 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Pure excellence 👌

Posted Apr 20, 2018
One word to describe my stay, immaculant!! If theirs one place you want to stay when looking fir a place to stay in Manchester this is place!!
Comment from Hotel Management
Apr 21, 2018 by HotelMgmt, Hotel Management
Your glowing remarks have made our day! It brings us joy to hear that you found your stay to be perfect and we also appreciate you recommending us to other travelers coming to the area. Thank you for your excellent review, and we cannot wait for your return visit to the Manchester Downtown Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Apr 19, 2018
Nice rooms, clean, comfy beds. The only issue I had was the tv in my room didn't work, and I called down to the desk to ask for someone to come fix it, waited a half hour and no one came.. called back and canceled assistance because I didn't want to wait any longer as it was late at night at this point.. they ended up comp'ing my parking fee due to this issue. Would stay again.
Comment from Hotel Management
Apr 21, 2018 by HotelMgmt, Hotel Management
While we are pleased that you enjoyed your cozy accommodations, we truly regret any inconveniences you encountered. We will speak with our staff about being more prompt with their service as your satisfaction is our top priority. Thank you, and we hope to exceed all of your expectations next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester NH

Nice hotel right downtown

Posted Apr 15, 2018
Recently renovated, comfy beds, convenient to nightlife.
Comment from Hotel Management
Apr 17, 2018 by HotelMgmt, Hotel Management
It is so nice that you enjoyed a relaxing stay in our newly renovated hotel and that you found our location to be perfect for you. We cannot wait to share your kind comments with our staff, and it would be a pleasure to welcome you back soon to the Manchester Downtown Hotel for another great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel in a great location.

Posted Mar 25, 2018
Stayed here for two nights so my sister and I could watch our team take on the Monarchs over at SNHU Arena. This hotel is the perfect location as it’s basically a two minute walk to the arena. JD’s Tavern is a nice place to have a pre game/post game drink. Mitch and Joyce were wonderful. Will definitely be staying here from now on.
Comment from Hotel Management
Apr 16, 2018 by HotelMgmt, Hotel Management
It is great that you found us to be the perfect place to stay in town for the game as we are just minutes from the arena! We will let our staff know that you enjoyed our location and having drinks at our JD's Tavern, and it will be a pleasure to welcome you back to the Manchester Downtown Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2018
Front desk staff was very friendly. Joyce at the hotel bar was rather rude, I watched her decide to close the bar early after a small wedding party showed up.
Comment from Hotel Management
Apr 16, 2018 by HotelMgmt, Hotel Management
While we are pleased that our front desk made you feel welcomed, we truly regret to hear if any of our staff members were discourteous. We want to ensure we are providing the best for our guests, and we will look into your concern. Thank you for your review, and we hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Delighted with the staff

Posted Mar 20, 2018
I had a great stay. Despite waking to the noise at 4:30am, the staff were on top of the complaints and handled everything with diligence. Beautiful establishment and building. I wish I had a longer stay so that I could take advantage of the extras (Spa, pool, dining, etc.) I was very pleased with my stay and would highly recommend it.
Comment from Hotel Management
Apr 16, 2018 by HotelMgmt, Hotel Management
We are so pleased that our staff was accommodating as we always want to ensure that we are providing a great experience for our guests. Thank you so much for your recommendation, and we hope to welcome you back to the Manchester Downtown Hotel so you may check out all of our amenities next time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2018
Great location in the middle of the Universities and Across the street from the Arena
Comment from Hotel Management
Apr 16, 2018 by HotelMgmt, Hotel Management
Thank you for your excellent review! We are near many incredible colleges and just steps from the arena, and we are so pleased to hear that our central location worked well for you. The next time you are in the area, it will be a pleasure to welcome you back soon to the Manchester Downtown Hotel.
2 out of 5
by A verified traveler

UGH!

Posted Mar 16, 2018
For the last three years I have stayed here for conference purposes. Each year has slowly gotten worse. This year they have started renovations 24 hours a day. I was woke at 3am by chiseling of concrete to the floor above me, to later find out they are doing renovations across the board, would have been nice to be given a heads up, JD’s tavern located within has sub par service and employees that could care less, would be better with an automated bartender.
Comment from Hotel Management
Apr 16, 2018 by HotelMgmt, Hotel Management
Thank you for taking the time to share your review. We are renovating our property, and we truly regret the noises from the construction and that you were not aware of this information prior to coming here. We hope you will reconsider another stay so you can check out our new upgrades next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it

Posted Mar 16, 2018
This is a wonderful hotel overall the only thing I would change is when the pool closes it closes at ten pm and it would be nice if it were open alittle later.
Comment from Hotel Management
Apr 16, 2018 by HotelMgmt, Hotel Management
It is so nice to hear that you had such a pleasant stay at our property! Your feedback is truly appreciated, and we will discuss your suggestion about the schedule of our indoor pool with our staff. Thank you for your review, and we hope to welcome you back soon to the Manchester Downtown Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Haven

Brief stay for a conference in Manchester

Posted Mar 13, 2018
I was staying at the hotel for a conference, which was also in the same building. The room was clean and nice and had obviously had a few recent updates. The bed was comfy, the bathroom was clean. I spent much of the trip working in the room, so I readily took advantage of the fridge and coffee maker, though a microwave would have been helpful. I also tried to use the iron, which didn't work, but a quick call to the lobby got a new one right up to me. I also had some issues with parking, as the guest pass they gave me didn't work. The garage staff handled it well and someone at check-in was about to get it sorted for me. I don't expect a hotel to be perfect, but much of my opinion is formed from how they handle issues. In this case, we had a few small things and they handled them perfectly.
Comment from Hotel Management
Apr 16, 2018 by HotelMgmt, Hotel Management
It is so nice that you had a great stay with us while you were in town for the conference. We always want to provide excellent customer service and we are pleased that our team helped you with your concerns. We will share your wonderful comments with our staff, and we hope to welcome you back soon.