Ratings based on 270 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from London

Very nice but due a refit. Recommend if improved

Posted Dec 30, 2016
Excellent customer service, very clean but was let down by the general run down air of the facility - some kinder reviews called it tired. They need to employ a handyman to go through the rooms one by one or if they have one someone needs to check what he is doing. My room should never have had customers until it had been quality checked. The bathroom in our room had a broken lock the bath had a dent in it and the door was damaged in the lower corner which looked like a mouse had been at it. The electric heater was archaic and in front of an air brick through which was flowing -3 degree air. My mum was in a separate room and she was cold all night. This obviously was a beautiful hotel at one stage it just needs a bit of TLC to bring it back up to reflect the great staff it has working there
4 out of 5
by A verified traveler

correct and friendly staff

Posted Dec 19, 2016 on Hotels
business trip, but friendly staff in the hotel.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 15, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Hotel was busy due to Christmas party night. Staff on reception didn't always seem that attentive towards us residents! I had ordered a taxi which didn't turn up so asked if they could ring and chase up. While standing there two gentlemen appeared and asked about a taxi and were advised where there was a phone, for them to ring! Got back to the hotel at midnight, no one on reception. Rang the bell, no one came. Rang down to reception when we got to the room and asked for some more milk which was kindly bought up for us. I personally would have thought, especially with the party nights it would be sensible to have someone on reception?
4 out of 5
by A verified traveler

Affordable, close to the centre and pretty quiet

Posted Dec 9, 2016 on Hotels
The staff were all lovely - great service and the room was really good for the price
3 out of 5
by A verified traveler

Clean and convenient hotel at a reasonable price

Posted Dec 6, 2016 on Hotels
Good value hotel that was clean and welcoming
4 out of 5
Recommended
for Everyone
by A verified traveler from LOndon

Night in Wigan

Posted Dec 2, 2016
Location: Right net to town centre
Modern hotel with large clean and well decorated rooms; by town centre & 10 nmns walk to railway station
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 1, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Lovely clean hotel with pleasant staff. We would certainly stay at this hotel again.
2 out of 5
by A verified traveler

Convenient location but not friendly or clean

Posted Nov 14, 2016 on Hotels
Room was full of bugs - had to clear out about 20 ladybirds before I could go to sleep . Room window was left open all day . Staff were not good , and did not seem interested .