Room, 1 Queen Bed, Accessible, Non Smoking | 1 bedroom, premium bedding, Select Comfort beds, in-room safe

Reviews of Quality Inn Merrimack - Nashua

2.5 out of 5
Quality Inn Merrimack - Nashua
242 Daniel Webster Hwy, Merrimack, NH

Reviews

7.4

Good

Rating 10 - Excellent. 304 out of 1004 reviews" "
Rating 8 - Good. 320 out of 1004 reviews" "
Rating 6 - Okay. 181 out of 1004 reviews" "
Rating 4 - Poor. 105 out of 1004 reviews" "
Rating 2 - Terrible. 94 out of 1004 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Convenient
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 28, 2024
Hey David, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our conveniently located property. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Quality Inn Nashua!Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Milana

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Milana, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

6/10 Okay

Omar

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in was very nice and the staff at check out was very kind too. please make sure my 100 dollar refund goes thru Omar amrani. I appreciate the stay clean hotel and peaceful if you are driving by or last min stop this place is great.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 20, 2024
Dear Omar, thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and that our front desk staff made a positive impression on you. Your satisfaction is our top priority, and we're delighted to know that you found our hotel clean, peaceful, and convenient for a last-minute stop. Rest assured, we will ensure that your 100 refund is processed promptly as per your request. Your kind words mean the world to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located in a safe, quiet area; easy to access just off the highway. Very friendly staff. Room was as described and comfortable for our one night stay. Breakfast was excellent with lots of choice. Definitely recommend this hotel, super close to Outlet shopping which was the reason for our visit.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Dawn, thank you for choosing to stay with us and for sharing your positive feedback. We're delighted to hear that you enjoyed our hotel's location, friendly staff, comfortable room, and excellent breakfast. Your recommendation means a lot to us, and we're glad we could contribute to a pleasant stay during your visit. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
As I said it was comfortable, quiet, clean, and very reasonable
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 14, 2024
Dear John, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean, comfortable, and peaceful accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to appreciate our rooms at reasonable rates. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Quality Inn Nashua on your next visit!Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

4/10 Poor

Salomon

Disliked: Cleanliness, amenities, property conditions & facilities
Tv channels pixels because of poor internet bandwidth. Cops came in to take care of unsafe guests.
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Mar 7, 2024
Dear Salomon, we apologize for the inconvenience you experienced with the TV channels and the disturbance caused by other guests. Please know that the safety and comfort of our guests are our top priorities, and we take all necessary measures to address these issues promptly. Your feedback is invaluable in helping us improve, and we intend to make the desired amends. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Quality Inn Nashua.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

2/10 Terrible

Andrew

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property/room had a very distinct smell of marijuanna. No elevator access for a handicapped patron. We left after 2 hours due to the cleanliness and smell which in fact would have affected our health and wellbeing!
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 5, 2024
Dear Andrew, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the hygiene was poor and unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these cleanliness issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Dear Malcolm, we are happy to have served you well at the Quality Inn Nashua. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Merrimack, with our facilities running at their best.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Larry, NASHUA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i had a nice stay
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 22, 2024
Dear Larry, thank you for letting us know you had a nice stay at Quality Inn Nashua. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Larry, NASHUA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good night sleep
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 19, 2024
Dear Larry, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests to savor a good night's rest, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Quality Inn guest experience on your next visit to Merrimack.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff clean room
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 1, 2024
Hi Matthew,Thank you for sharing your positive feedback! We're pleased to hear that you found our staff nice and your room clean. Providing a welcoming and clean environment is important to us, and we appreciate your acknowledgment. If there's anything specific you enjoyed or anything more we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another pleasant experience!Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Front desk person was very nice
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 1, 2024
Hi Mary,We appreciate your feedback and are delighted to hear that the front desk person made a positive impression with their friendliness. Providing excellent customer service is a priority for us, and we're pleased that it reflected in your experience. If there's anything specific you appreciated or anything more we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another enjoyable visit.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

4/10 Poor

Joel

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 25, 2024
Dear Joel, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and close enough to restaurants and shopping
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 22, 2024
Dear Michelle, thank you so much for reviewing your stay at Quality Inn Nashua. We are aware that our convenient location provides our guests with the chance to easily access nearby restaurants and shopping outlets. We are glad to learn that this worked out perfectly for you, allowing you to truly enjoy what Merrimack offers, along with a clean and comfy stay. We were delighted to host you and would be more than happy to serve you again on your next trip!Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Webster E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible location off NH Rt 3. Nashua is close by and the Merrimack Premium Outlets are just a short distance away.
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Dear Webster, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel right by the highway, with friendly efficient staff and comfortable rooms. I would be glad to stay there again.
Stayed 5 nights in Nov 2023
Response from Customer Care Team on Dec 13, 2023
Dear Martin, thank you for letting us know you had a great stay at the Quality Inn Nashua. We're glad our comfy accommodations worked out so well for you. Providing excellent facilities and friendly staff services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Debra

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 5, 2023
Dear Debra, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Paul

Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 21, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alexandra

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location, close to the premium outlets! Updated rooms, wonderfully pleasant staff exceptional service
Stayed 3 nights in Nov 2023
Response from Customer Care Team on Nov 28, 2023
Dear Alexandra, it's our absolute pleasure to know you loved your stay with us at the Quality Inn Nashua. We strive to provide excellent value to our guests through our lovely location, updated accommodation facilities, and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Merrimack.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

6/10 Okay

Linda

Business traveler, Traveled with family
Liked: Staff & service
In general, it was ok. Staff members at the front desk were very nice and helpful. Bathtub/shower was dirty, and bed not as comfortable as other hotels - smallest pillows I have ever seen. We got in late and left early, so just made do without requesting anything. Probably would choose another place the next time.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 27, 2023
Dear Linda, thank you for your honest review. We're delighted to hear that our front desk staff was friendly and helpful. However, we apologize for the cleanliness issues in the bathtub/shower and the discomfort you experienced with the bed and pillows. We take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure a more consistent and comfortable stay for our guests. We hope to have the chance to welcome you back for an improved experience.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
Really nice staff. Lots of hot water. Only thing was the washing machine spin cycle didn’t work. Everything else was great.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 21, 2023
Dear Gregory, thank you for your kind words about our staff and the hot water availability during your stay. We apologize for any inconvenience caused by the washing machine's non-functioning spin cycle. We will fix this immediately and make all the necessary updates to ensure a seamless experience for future guests. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

LISA-MARIE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. Would highly recommend.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 20, 2023
Dear Lisa-Marie, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Shirley

Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 20, 2023
Dear Guest,Thank you for taking the time to share your wonderful review online. We are happy to have satisfied you in the important areas of your stay. It is good to know you found value in the price you paid and the location was just what you needed. We are sorry to hear about the inconvenience you experienced without an elevator. We will forward your comment to the management and see what we can do about it in the future. Looking forward to having you back for an enhanced stay.Best Regards,Customer Care Team

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and professional staff! Comfortable and clean hotel.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 16, 2023
Dear Jill, we are happy to have hosted and served you exceptionally well at the Quality Inn Nashua. Thank you for your kind words about our friendly and professional services. We are glad you found your room comfortable and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. We shall be thrilled to accommodate you on all your trips to Merrimack, with our facilities running at their best.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Leonard

Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 16, 2023
Dear Leonard, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Quality Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

6/10 Okay

Rachael

Traveled with family
Time
It’s was great but I think check out time should be at a later time
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 6, 2023
Dear Rachael, we appreciate your feedback and are pleased to hear that you had a great experience at our place. Your suggestion about a later check-out time is duly noted, and we will certainly consider it as we continue to improve our services. Thank you for choosing our hotel, and we hope to welcome you back soon.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Eli

Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 6, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Karla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They need a little bit better breakfast set up.
Stayed 3 nights in Nov 2023
Response from Customer Care Team on Nov 6, 2023
Dear Karla, thank you for sharing a kind review of your visit. We have noted your comment about improving our breakfast set-up, and this shall be duly considered. Thank you for sharing your honest feedback and suggestions. We are delighted that you chose to stay at Quality Inn Nashua and would love to host you again.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming at all times. Courteous and helpful.The hotel was very clean,had a wonderful choice for breakfast that was healthy.
Stayed 3 nights in Oct 2023
Response from Customer Care Team on Oct 26, 2023
Dear Joan, we are pleased that you thoroughly enjoyed your time at Quality Inn Nashua. We appreciate you letting us know how satisfied you were with our customer service, hygiene, and breakfast options. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Merrimack.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

6/10 Okay

donald

Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 14, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Jackie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. Clean, friendly staff, comfortable beds and a nice breakfast included. I'd stay there again.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 26, 2023
Dear Jackie, we are happy to have hosted you and served you well at the Quality Inn Nashua. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

2/10 Terrible

Nelson

Stayed 3 nights in Oct 2023
Response from Customer Care Team on Nov 14, 2023
Dear Nelson, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Yemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Clean and spacious room. No elevator but it’s only two floors. The bathroom is clean and spacious. Room had fridge and microwave.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Dear Yemi,Thank you for your fantastic review! We're delighted to hear that you enjoyed your clean and spacious room with the added convenience of a fridge and microwave. We appreciate your understanding regarding the absence of an elevator, and we're glad that it didn't impact your stay significantly with only two floors. Should you have any specific requests or preferences for your next visit, please don't hesitate to let us know. We look forward to welcoming you back.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Stewart

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Manager worked with me on pricing during peak season
Stayed 6 nights in Sep 2023
Response from Customer Care Team on Oct 24, 2023
Dear Galvan,We appreciate your review and feedback. It's great to hear that you found our location convenient, with nearby banks and restaurants. We apologize that the bed didn't meet your comfort preferences; we understand that mattress firmness can vary from person to person. If you decide to stay with us again in the future, please let us know your preferences, and we'll do our best to accommodate your needs. Your comfort is important to us, and we hope to provide a more enjoyable stay next time.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

6/10 Okay

MINGNING

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Hi Mingning,Thank you for your feedback and we hope you had a pleasant stay with us. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

4/10 Poor

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Hi Anna,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
The bed was comfy, the staff was friendly and the breakfast was perfect. Our only complaint was that the floor in our room was in need of a cleaning. We took off our shoes in the room, and found our socks getting dirty. In spite of that, we’d stay there again
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear Catherine,We apologize for the issue you encountered with the cleanliness of your bed linens. It's essential for us to provide a comfortable and clean environment for our guests, and we're sorry that this fell short during your stay.We're pleased to hear that the issue was promptly addressed when you brought it to the front desk's attention. Your feedback is appreciated, and we will work to ensure that such incidents do not occur in the future.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Cleanliness
My bed linens were not clean and were obviously slept in. I had to request that they were changed. The person at the front desk took pictures to show the manager and the bed was changed immediately.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear Catherine,We apologize for the issue you encountered with the bed linens not being clean. However, we're glad to hear that the front desk staff promptly addressed the issue and had the bed changed immediately. Your feedback is important, and we will use it to ensure a more pleasant and satisfactory stay for our guests in the future.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Price did not match quality
Check in and check out was slow and unorganized, perhaps the employee was just filling in? The bed was comfortable and the room was clean. overall OK, but not for the price.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 13, 2023
Dear guest,We apologize for the slow and unorganized check-in and check-out experience you had during your stay. We appreciate your feedback, and we'll work to improve our processes to ensure a more efficient experience for our guests in the future. It's good to hear that you found the bed comfortable and the room clean. We'll also consider your comments about the pricing. Thank you for sharing your experience with us.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

6/10 Okay

Joseph

Traveled with partner
Liked: Staff & service
Disappointing breakfast. Frozen bagels and breakfast sandwiches. Coffee is only Ok at best.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 11, 2023
Dear Joseph,We appreciate your feedback regarding the breakfast. We're sorry to hear that your experience was disappointing, with frozen bagels, breakfast sandwiches, and coffee that were not up to your expectations. Your input is valuable, and we'll use it to improve our offerings in the future. Please don't hesitate to reach out if you have any other concerns or suggestions.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 5, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, staff was very pleasant.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 7, 2023
Dear Joyce,We appreciate your perfect rating and positive feedback! It's wonderful to hear that you had a fine stay with us and found our staff to be very pleasant. If you ever have any suggestions or if there's anything specific you'd like to highlight about your experience, please feel free to let us know. We look forward to welcoming you back in the future!Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Reasonable
Very helpful staff. Older hotel, but clearly renovated in the recent past. Very good for short stays.
Stayed 2 nights in Sep 2023
Response from Customer Care Team on Sep 28, 2023
Dear Peter,Thank you for your positive feedback regarding your recent stay with us. We're delighted to hear that our staff was very helpful, and you found our hotel to be suitable for short stays.While our hotel may be older, we are committed to maintaining a comfortable and updated environment for our guests. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

2/10 Terrible

Alexandra

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Customer Care Team on Sep 26, 2023
Dear Alexandra,We're truly sorry to hear that you had such a disappointing experience during your stay. Our goal is to provide a comfortable and enjoyable stay for all our guests, and it's clear that we fell short of your expectations. We take your feedback seriously and will use it to improve our services and facilities. If you would like to provide more specific details about your experience, please feel free to share, as this will help us address any issues more effectively.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its time to replace the air-condition. Its extremely nosy
Stayed 2 nights in Sep 2023

8/10 Good

Sonia

Stayed 1 night in Aug 2023
Response from Customer Care Team on Sep 21, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Cynthia, WILLINGBORO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Quality Inn, it was nice and clean. Check in was prompt. The breakfast was good, could’ve had more coffee creamer options and jelly. The creamer was only half & half and the jelly was only Apple. Staff was friendly. Overall a nice 2 night stay.
Stayed 2 nights in Aug 2023
Response from Customer Care Team on Sep 1, 2023
Dear Cynthia,Thank you for your feedback. We're pleased to hear that you found the Quality Inn nice and clean and that the check-in process was prompt. It's great that you enjoyed the breakfast and found the staff friendly during your two-night stay.We appreciate your suggestions regarding coffee creamer options and jelly, and we'll consider them for future improvements.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Best Regards, Quality Inn Merrimack near NashuaCustomer Care Team