Ratings based on 1,507 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Cumbria, UK

Central hotel with friendly staff

Posted Apr 26, 2017
Pros: I liked the lofty public spaces, the swimming pool and the view from the hotel room window.
Cons: Individual toiletries. A pen provided. At breakfast the (blonde french woman) was grumpy and snappy to staff and guests. The menus were dirty.
Location: The location was excellent, close to bars, restaurants, shops and attractions.
This is a central hotel close to all the action, and minutes away from excellent shopping. The front of house staff were outstanding, including at the check in desk and the concierge. The hotel was clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Midweek Break

Posted Apr 21, 2017
Overall this hotel was clean, comfortable and in a great location. However the breakfast is not of a 5* quality and the waiting staff at breakfast time did not match the overall excellence of the hotel. The concierge Jimmy is more than helpful upon arrival and a great source of information. We would recommend overall.
5 out of 5
Recommended
for Everyone
by A verified traveler

Stylish Hotel - excellent food

Posted Apr 14, 2017
Pros: decor, food, staff
Helpful staff, stylish rooms and excellent food for dinner and breakfast, this represents great value.
5 out of 5
Recommended
for Couples
by A verified traveler

Modern comfort

Posted Apr 2, 2017
Central but quiet. Pleasant staff. Need to take a mortgage out for a gin and tonic in the Opus bar though.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but....

Posted Mar 31, 2017
Nice hotel....but could hav done abit more like give little complimentary gifts and treats as it was our 1st anniversary
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location beautiful hotel

Posted Mar 31, 2017
With amazing staff and spa facilities great location great city would recomend to couples and would definitely be back
5 out of 5
Recommended
for Everyone
by A verified traveler from Wigan

Nice hotel

Posted Mar 26, 2017
Took my fiancée to this hotel for a night, the staff were very welcoming, the hotel was lovely inside and the room was very spacious. Will definitely come back in the future.
1 out of 5
by A verified traveler

Lack follow up to a simple request

Posted Mar 22, 2017
Pros: Concierge desk V G
Cons: Answer customer simple requests
Had a simple request at 2pm and followed up a 7 pm and again asked for a call back !! THEY don't care about customer service or consider customer requests THE Gen Mgr says one thing and its all words and the staff don't care
4 out of 5
Recommended
for Everyone
by A verified traveler from Basildon

Central location great for shopping

Posted Mar 13, 2017
Nice hotel in a great location. Was very busy at the weekend. Book a table for dinner and breakfast or you will find the restaurant full up and have to eat out as we did (annoying). Also don't be conned by the £15 credit they give you against food and drink...apparently breakfast or food and drink from the mini-bar don't count as food and drink? Go figure!
5 out of 5
Recommended
for Everyone
by A verified traveler from Iceland

Great location

Posted Mar 6, 2017
The hotel was great, staff very nice. I went to the spa. The hot tub was cold, not as cold as the pool but not hot. The hotel offerd free wifi for +vip costumers but It was included in my hotel booking. The rooms are nice.