Exterior

Reviews of Sheraton Nashua

3 out of 5
Sheraton Nashua
11 Tara Blvd, Nashua, NH

Reviews

7.6

Good

Rating 10 - Excellent. 365 out of 1001 reviews" "
Rating 8 - Good. 302 out of 1001 reviews" "
Rating 6 - Okay. 156 out of 1001 reviews" "
Rating 4 - Poor. 109 out of 1001 reviews" "
Rating 2 - Terrible. 69 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yuhgo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall decent
Stayed 1 night in Mar 2024
Response from Shannon on Mar 18, 2024
Dear Yuhgo,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Aron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great amenities, great staff!
Stayed 1 night in Feb 2024
Response from Shannon on Mar 8, 2024
Dear Aron,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Building and room were very nice.
Stayed 2 nights in Feb 2024
Response from Shannon on Feb 11, 2024
Dear Danielle,On behalf of the entire hotel team, I want to thank you for completing our guest survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Calah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shannon on Feb 14, 2024
Dear Calah,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

David

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When we got there we hadn't realized there was a $100 hold but that was fine. We had dinner at the restaurant which was pricey considering the quality. My bread on my Reuben was burnt. My bf's chicken was over cooked & dry. Went up to the room and there was no hot water and the phone didn't work. Switched rooms at midnight after the front desk realized I wasn't an idiot and knew how a shower works. Wasn't offered anything and since we checked out we still haven't received the $100 hold back. Will never stay at a Sheraton ever again
Stayed 1 night in Feb 2024
Response from Shannon on Feb 11, 2024
Dear David,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk and engineering teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Ms

Stayed 2 nights in Feb 2024

10/10 Excellent

Cristina M

Traveled with partner
Liked: Cleanliness, amenities
Friendly staff and beautiful facilities.
Stayed 1 night in Feb 2024
Response from Shannon on Feb 4, 2024
Dear Ms. Cristina,On behalf of the entire hotel team, I want to thank you for completing our guest survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful hotel
Stayed 1 night in Dec 2023
Response from Shannon on Jan 15, 2024
Dear Patricia,On behalf of the entire hotel team, I want to thank you for sharing about your recent stayIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

8/10 Good

J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Maria Nenita

Stayed 1 night in Dec 2023

2/10 Terrible

Christopher, Hudson

Disliked: Staff & service, property conditions & facilities
We had an issue with checking in due to the huge storm that shut down the Boston airport. The management was super unhelpful, and did not try to help out in anyway. Usually in extraordinary situations, people try to find solutions, these people were terrible. All they said was "you booked through Expedia call them", They acted like it was a problem that I booked through Expedia. Is there a war between Expedia and Marriott? I always book through Expedia, nothing personal it's easy. Really unfriendly people and I would not recommend staying here.
Stayed 1 night in Dec 2023

2/10 Terrible

Brian

Liked: Cleanliness
Disliked: Staff & service, room comfort
Unhappy experience.
Had to switch rooms due to faulty heating/AC unit. The toilet in the next room was backed up. Very unhappy with our experience.
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean & quite.
Stayed 1 night in Dec 2023

8/10 Good

Pauline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom floor was dirty at check in not horrible but appeared not cleaned. Room 312 was extremely loud at around 7:30 every morning I did not say anything that’s on me but the lady who visited them was very loud. Room was comfy everyone was so nice. Someone needs to check the heater it was very loud. Thank you overall nice place will definitely stay again
Stayed 2 nights in Dec 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean, comfortable, quiet.
Stayed 1 night in Dec 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Kelli

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean -spacious rooms
Stayed 2 nights in Nov 2023

8/10 Good

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok. There was no hot water the night I arrived so I would have appreciated being told about that before I showered the next morning for work. And when i tried to call the front desk the phone didnt work to do so. Trying to get breakfast was frustrating too as the lady manning the register wasn't very communicative about how the buffet worked vs VIP service in a locked room.
Stayed 2 nights in Nov 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no cupboard to hang clothing items. Ther is no fan in the bathroom.
Stayed 2 nights in Nov 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Justin

Business traveler, Traveled with partner
Was not pleased with the strong fumes from paint or some other caustic material. This occurred on Saturday afternoon and caused headache. They stated we could have a late check out on Sunday at one pm. Then we were harrased at least 3 times to see if we had checked out already (before 1pm the aggreed upon checkout time). Would not stay again. Unfortunate because it is a neat place.
Stayed 2 nights in Nov 2023

6/10 Okay

Tabitha, Plymouth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot if staying the night clean friendly faces. Not the best bed I’ve ever slept on and the water did not get even remotely warm enough to shower, pretty loud in the hallway due to the heavy weighted doors. Over all though fine.
Stayed 1 night in Nov 2023

10/10 Excellent

Alexandria, Nashua

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean property!
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We loved staying at the Sheraton Nashua! The room was comfortable and clean and very convenient for doing things around Nashua. We even had a problem with our TV remote and they gave us a new one instantly.
Stayed 2 nights in Nov 2023

4/10 Poor

Vidisha

Disliked: Staff & service, property conditions & facilities
We had booked our stay for 4 people and we got handicap accessible room and a small sink bathroom for 4 people
Stayed 2 nights in Oct 2023

10/10 Excellent

Amar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Yarissa, rockland

Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An R&R weekend
It was my birthday weekend. We had a stressful summer and we needed to get away. We got plenty of rest, Did a little site seeing and spent a few hours with my grandson and his side half. We had some wonderful food. We spent sometime on Hampton Beach and did some leaf peeping.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Tracy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Jul 2023

10/10 Excellent

Jamielyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023

8/10 Good

Kitrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Colin, Malta

Traveled with family
Disliked: Cleanliness, amenities
We stayed for 3 nights and our room wasn’t cleaned or bed made even once, not even fresh towels. Food options were limited, poor quality and very overpriced. Luckily there were many good food options nearby. Staff was friendly and pleasant.
Stayed 2 nights in Aug 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, quality hotel with lots of amenities. Near lots of dining and shopping within few minutes. On site fitness center and birth indoor & outdoor pools. Staff professional and friendly.
Stayed 1 night in Aug 2023

10/10 Excellent

srikrishna

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and comfortable.
Stayed 6 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Too bright room
Decent hotel with good service, comfortable beds, decent breakfast. My main complaint is that there was a large gap between the door to our room and the door frame, which let in a lot of bright light from the hallway overnight and made it difficult to sleep.
Stayed 1 night in Aug 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

DANIELLE

Stayed 2 nights in Aug 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Property conditions & facilities
When something wasn’t right, they fixed it immediately
Stayed 2 nights in Jul 2023

6/10 Okay

Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good visit bu when I booked my stay there was no mention that the reseraunt was being redone.
Stayed 2 nights in Jul 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Oghor, Dallast

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Service was terrible
Stayed 1 night in Jul 2023

8/10 Good

Mary Jane

Stayed 1 night in Jul 2023

6/10 Okay

DALILA

Traveled with group
Liked: Room comfort
Carpet give me allergies, sneezing, my eyes were watering inside the room.
Stayed 2 nights in Jul 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023