Exterior

Reviews of Residences at Daniel Webster

3 out of 5
Residences at Daniel Webster
246 Daniel Webster Hwy, Merrimack, NH

Reviews

8.2

Very Good

Rating 10 - Excellent. 472 out of 1000 reviews" "
Rating 8 - Good. 301 out of 1000 reviews" "
Rating 6 - Okay. 114 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jaqueline

Liked: Amenities
Perfect size and location. But poorly cleaned.
Stayed 1 night in Feb 2024
Response from Mitch on Feb 23, 2024
Thank you for staying with us and for taking the time to leave us your feedback! We've informed our staff, so we can make sure we improve our guests' experience with us! We hope we can accommodate you again in the future!

6/10 Okay

TJ

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was very friendly and fantastic. The rooms are nice and big with a kitchen, it's very convenient to the highway and in the safe area. The reason for the two-star rating is that the rooms are extremely tired, dated and in disrepair, The furniture is stained and old, wallpaper is peeling. When you read the reviews, the owner continues to make the justification that some units are in the process of being upgraded, but there are basics that could be done in a weekend that would make the room significantly better and at the very least when you check in, if you're given one of the older non-upgraded rooms (which you have no way of knowing when you book your reservation online) it should be at a significantly discounted price.
Stayed 2 nights in Feb 2024
Response from Mitch on Feb 23, 2024
TJ, thank you so much for staying with us and taking the time to leave us your feedback! We hope we can host you again in the future!

8/10 Good

Norman G

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was really friendly. Area was full of restaurants and easy access to the highway. Room was clean and we love the residence style rooms which include a full kitchen with dishwasher for cooking in. The only thing that was less than stellar is when the weather got bad with snow and ice the parking lot and sidewalks were very icy and my wife fell walking back to our room as the sidewalk was very slick and there are lots of stairs and steps as the property is on a hill.
Stayed 3 nights in Jan 2024
Response from Mitch on Feb 23, 2024
Norman, thank you so much for staying with us and taking the time to leave us a review! We appreciate your kind words and hope we will get the opportunity to host you again!

10/10 Excellent

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mitch on Feb 14, 2024
Kerry, thank you for taking the time to leave us your review. We're so happy to hear you enjoyed your stay with us!

6/10 Okay

Faisal

Traveled with family
Liked: Cleanliness, staff & service
Rooms had issues, in that the bathroom sink and tub getting clogged.
Stayed 3 nights in Jan 2024
Response from Mitch on Feb 23, 2024
Faisal, thank you so much for staying with us and taking the time to leave us a review!

10/10 Excellent

Ricardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice very clean comfortable quiet plenty of parking
Response from Mitch on Feb 14, 2024
Ricardo, thank you for staying with us and for providing your feedback! We hope to see you again in the future!

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, very satisfied
Stayed 2 nights in Dec 2023
Response from Mitch on Jan 2, 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Jannette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, fantastic staff! They do their absolute best to meet your accommodations and I’m truly thankful!
Stayed 1 night in Nov 2023
Response from Mitch on Jan 2, 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Jannette

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Mitch on Jan 2, 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Bernadette

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Mitch on Nov 28, 2023
Bernadette, thank you for your review! We're happy to hear you enjoyed your stay with us!

6/10 Okay

Barbara

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The girl at the front desk was very nice and informative. Also, very helpful about dining in the area. The room I stayed in which was in building 20 was very outdated. The entire building looked old and in need of repair. The door knobs were old and scratched up, the other hardware was rusty. The carpet had a stain on it. The pillows seemed old and very used. I probably would not stay there again. Disappointing. The entire building was creepy
Response from Mitch on Nov 28, 2023
Barbara, I'm sorry about your experience with us! This is not our normal experience, however we are in the process of upgrading all units on property. We have newer, remodeled units in our standalone buildings that are outfitted with new furniture, new appliances and private entry. I hope we'll be able to offer you an upgraded unit in the future if you're ever in the area! We'd be happy to work with you or have you with us again, if possible. Thank you for taking the time to leave us your feedback!

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Exterior lights on stairway out. Leaves completely covered walks and outside stairs. Staff in office very friendly and helpful. Bathroom caulking and trim getting shabby.
Stayed 1 night in Nov 2023
Response from Mitch on Nov 28, 2023
Michael, thank you very much for your feedback and for staying with us! This is our big Fall cleanup time, and we're working daily on getting all of the leaves from the property removed. Thank you for your kind words, and we hope to see you again in the future!

10/10 Excellent

Jannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mitch on Jan 2, 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Jannette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m truly thankful to the grace and kindness of this staff
Stayed 5 nights in Nov 2023
Response from Mitch on Nov 17, 2023
Jannette, thank you for staying with us and leaving us a review! We're glad you're enjoying your stay with us!

6/10 Okay

Maria Celina

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Mitch on Jan 2, 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always professional, kind and accommodating!
Stayed 1 night in Nov 2023
Response from Mitch on Nov 17, 2023
Jill, thank you very much for taking the time to leave us a review! We do our best to accommodate all requests to ensure our guests are satisfied with their experience. Thank you very much for your kind words!

10/10 Excellent

Jill

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to getaway! Very kind and accommodating staff! Thank you 😊
Stayed 1 night in Nov 2023
Response from Mitch on Nov 7, 2023
Jill, thank you very much for your kind words! We're happy to hear you're enjoying your stay with us. Thank you for taking the time to leave us a review!

10/10 Excellent

Fredric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a 2 night stay and were immediately impressed with the Residences at Daniel Webster. The on duty clerks were very friendly and helpful. The facility was amazing both inside and out. It appears as a time share property. It was well attended but yet quiet. The rooms we had were fully equipped, large, clean, and comfortable.
Stayed 2 nights in Oct 2023
Response from Mitch on Nov 7, 2023
Fredric, thank you very much for your kind words and positive review. We do our best to ensure our guests feel comfortable and happy with their accommodations. We're very happy to hear that you enjoyed your stay with us and we hope to see you again if you're in the area! Thank you for staying with us!

10/10 Excellent

Yarelis M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mitch on Nov 7, 2023
Yarelis, thank you very much for staying with us and taking the time to leave us your review! We're glad that you enjoyed your stay.

6/10 Okay

Robert

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Please do better
As a Hotels.com VIP member, we chose this hotel for the perks and proximity of its location. The perks were supposed to include a free bottle of wine and a free room upgrade, which we never received. The girl at the desk mentioned she was new and didn’t know what to do. Not her fault, for sure, but shouldn’t she have been trained on this? She didn’t even know about it. The hotel rooms seem to get more and more into disrepair every year we’ve stayed there. Peeling wallpaper, nasty air vents, and no hot water during one of the showers. Curtains were torn in spots and water stains on the ceiling. We love the location and the overall feel of this hotel, and perhaps we got the one room that needs a little TLC, but it’s time to start upping your game or we will search for other accommodations for our next stay.
Stayed 1 night in Oct 2023
Response from Mitch on Nov 17, 2023
Robert, thank you for staying with us and taking the time to leave us a review! We will make sure our entire staff is aware of everything you've mentioned so it can be rectified. We have been in the process of renovating our units for some time; please feel free to request a newly renovated unit and we'll always be happy to change the room type if it's available! Thank you for letting us know, we will do everything we can to make it right for your next visit. We hope you have a wonderful day!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
never received our Expedia promised bottle of wine
Stayed 1 night in Oct 2023
Response from Mitch on Nov 7, 2023
Robert, thank you for staying with us and for leaving us your feedback! If you let our front desk know, we're always able to resolve the issue and provide a bottle of wine at check-in or check-out.

10/10 Excellent

Kishan Kumar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin after 8 pm via kiosk was hassle free. The room - a two bedroom self contained apartment with kitchen was awesome. Close to highway. Easy access. Will stay here again!
Stayed 2 nights in Oct 2023
Response from Mitch on Nov 7, 2023
Kishan, thank you for your feedback! We're happy to hear you've enjoyed your stay with us and will be back in the future. We're happy to have you stay with us again!

8/10 Good

Kelly

Stayed 1 night in Oct 2023
Response from Mitch on Nov 7, 2023
Kelly, thank you for taking the time to leave us your review! We're glad you enjoyed your stay with us and we hope to see you again in the future!

10/10 Excellent

Nicholas, Hampton

Stayed 1 night in Oct 2023
Response from Mitch on Nov 14, 2023
Nicholas, thank you so much for staying with us and taking the time to leave us a review! We hope to see you again in the future!

6/10 Okay

Yemi

Liked: Room comfort
Not staying again.
Plan was to stay one night but due to circumstances beyond my control end up staying four nights. This hotel rating is completely off. The check in/out was uneventful; I will say the receptionist was very helpful and pleasant. The room on the other hand is a whole different experience. The front of our unit was dirty (used tissue), the bathroom had a horrible odor and bed was lumpy. There were couple of flies in the unit, guessing the door was left open before we got in. On the good side there was a kitchen with bare necessities.
Stayed 1 night in Oct 2023
Response from Mitch on Oct 18, 2023
Hi Yemi. Thank you for taking the time to leave us your feedback. We apologize for any inconveniences in the unit; we'd be happy to help or even change rooms if this was something you had requested or let our front desk know about! Alas, we had no idea that you were unhappy as you had requested to stay in the same unit when extending your stay with us. We're always happy to do whatever we can to ensure our guests are comfortable and happy with their accommodations!I hope you have a wonderful day!

10/10 Excellent

Jannette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home
Stayed 2 nights in Oct 2023
Response from Mitch on Oct 13, 2023
Jannette, thank you very much for your kind words! It's a pleasure having you on property with us!

10/10 Excellent

Jannette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In todays trying times this is indeed a home away from home
Stayed 3 nights in Oct 2023
Response from Mitch on Oct 12, 2023
Thank you very much, Jannette! We're happy to have you with us!

10/10 Excellent

Jannette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home indeed ❤️ from my family and I.. thank you
Stayed 2 nights in Oct 2023
Response from Mitch on Oct 10, 2023
Jannette, thank you so very much for your kind words! We appreciate it greatly. Thank you for choosing to stay with us and for taking the time to leave us your feedback. We hope you have a wonderful week!

8/10 Good

Camilo Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for what what needed
Stayed 2 nights in Oct 2023
Response from Mitch on Oct 9, 2023
Camilo, thank you for leaving us your feedback! We're glad you enjoyed your stay and hope we can accommodate you again in the future!

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Mitch on Nov 7, 2023
Daniel, thank you for staying with us and taking the time to leave us a review! It means a lot to our staff. We hope you have a wonderful week, and we hope to see you again if you're ever in the area!

10/10 Excellent

Fred

Stayed 1 night in Oct 2023
Response from Mitch on Nov 7, 2023
Fred, thank you for your kind feedback! We're glad to hear you had a nice stay, and hope to see you again if you're in the area. Thank you again!

6/10 Okay

Rahul

Traveled with group, Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Mitch on Oct 9, 2023
Rahul, thank you for staying with us and taking the time to leave us your review! Please let us know where we can improve, as your satisfaction is of utmost importance to us! We hope you have a wonderful day!

10/10 Excellent

Jannette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’m so incredibly thankful. My home was sold after 11 years and after months of looking I still couldn’t find anything, this place made us feel less like crap and more like a family still. Thank you Resdinces from my family to yours
Stayed 3 nights in Oct 2023
Response from Mitch on Oct 5, 2023
Jannette, thank you so much for your kind words! We do our best to make sure our guests feel comfortable and at home when staying with us, and we're very happy to hear you're enjoying your stay with us. Please give us a call directly if there's anything we can do for you. Have a wonderful day!

10/10 Excellent

Arlene

Stayed 1 night in Sep 2023
Response from Mitch on Oct 25, 2023
Arlene, thank you for staying with us and for taking the time to leave us your review! We appreciate it greatly. We hope to see you again if you're in the area!Have a wonderful week!

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Late September 2023
Shower head was broken back inside the wall when I arrived - room 523. Needs repaired.
Stayed 5 nights in Sep 2023
Response from Mitch on Sep 28, 2023
Robert, thank you for taking the time to leave us your feedback! We're glad that you enjoyed your stay. We have a maintenance team on site every day and on-call for emergencies - just let us know what's wrong, and we'll send someone up as soon as possible! Thank you for letting us know. We'll have our team take a look at it!

8/10 Good

Shaun

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Mitch on Sep 27, 2023
Shaun, thank you for taking the time to leave us a review. We're glad that you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, spacious, clean quiet. I loved that a small kitchen and a little dining area would stay here again my new favorite place home away from home.
Stayed 1 night in Sep 2023
Response from Mitch on Sep 27, 2023
Monica, we're so happy to hear that you enjoyed your stay with us! Thank you for booking our location and taking the time to leave us a review. We're happy to have you back whenever you're in the area! We hope you have a wonderful week.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mitch on Sep 25, 2023
Thank you so much for taking the time to leave us a review of the property. We're very glad you enjoyed your stay and we hope to see you again in the future!

10/10 Excellent

Rebekah Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mitch on Sep 25, 2023
Rebekah, thank you for staying with us and for taking the time to leave us your feedback! We appreciate your business and hope we can accommodate you again in the future. Have a wonderful week!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like a home not a hotel.
Really nice to have a place that feels more like an apartment than a hotel room. We had an end unit so it made taking the dogs out for walks easy. Would love to stay again.
Stayed 4 nights in Sep 2023
Response from Mitch on Sep 22, 2023
Alice, thank you so much for staying with us and taking the time to leave us a review for your stay! We're very glad that you enjoyed staying with us and we hope to see you again in the future. We hope you have a wonderful weekend!

6/10 Okay

Amanda

Stayed 1 night in Sep 2023
Response from Mitch on Oct 10, 2023
Amanda, thank you for staying with us and for taking the time to leave us a review. Please let us know where we can improve, and we'd be happy to do so!Have a great week!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, inexpensive compared to small rooms at the holiday inn.
Stayed 2 nights in Sep 2023
Response from Mitch on Sep 19, 2023
Adam, thank you for taking the time to leave us your feedback! We're glad that you enjoyed your stay and accommodations, and we hope to see you again in the future!

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Staff was great. Cavaet: Avoid room 412 if you are staying more than a night or two - the toilet is so close to the wall the toilet paper dispenser will be in your way.
Stayed 1 night in Sep 2023
Response from Mitch on Sep 19, 2023
John, thank you for taking the time to leave us your feedback. We'll make sure to alert our maintenance crew to this unit and make sure it's all settled for future guests. Thank you again, and we hope to accommodate you in the future if you're ever in need of a place to stay!

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Mitch on Sep 19, 2023
Robert, thank you for taking the time to leave us your feedback! We're happy that you enjoyed your stay, and we hope to see you again in the future!

10/10 Excellent

Andrea

Liked: Staff & service, property conditions & facilities, room comfort
Love it
Stayed 1 night in Sep 2023
Response from Mitch on Sep 13, 2023
Andrea, thank you for taking the time to leave a review for us! We're glad you've enjoyed your stay and the property. We hope to see you again!

10/10 Excellent

Sheikh

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023
Response from Mitch on Nov 7, 2023
Sheikh, thank you so much for staying with us and taking the time to leave us your feedback! It's much appreciated by our staff. We're glad to hear you enjoyed your stay with us and hope to see you again!

10/10 Excellent

francine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable affordable and friendly
Very clean and comfortable. All the comforts of home. Full size refrigerator, a microwave and dishwasher. Doors to the bedroom a big plus. Pull out was comfortable. Quiet location.
Stayed 1 night in Sep 2023
Response from Mitch on Nov 7, 2023
Francine, thank you for staying with us and for taking the time to leave us your review! We're happy to hear you enjoyed your stay. We hope to see you again!

10/10 Excellent

Yarelis M

Stayed 2 nights in Sep 2023
Response from Mitch on Sep 4, 2023
Yarelis, thank you so much for taking the time to leave us your feedback for your stay! We're very glad you enjoyed the accommodations and our property. We hope to see you again in the future! Thank you again!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Mitch on Sep 4, 2023
Elizabeth, thank you for taking the time to leave us a review. We appreciate your feedback immensely and are happy to hear that you've enjoyed your stay. We hope to see you again in the future! Have a great week!

2/10 Terrible

Barry

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely nothing
Stayed 1 night in Aug 2023
Response from Mitch on Aug 31, 2023
Hi Barry, we just spoke. We were happy to refund your stay as well as offer a future one on us. It appeared you were grateful and appreciative of that. As discussed any troubles you may have had while with us were certainly out of the ordinary. As you stated you have been with s before without any issue, we are surprised to see your review.