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Reviews of The Centennial

4 out of 5
The Centennial
96 Pleasant St, Concord, NH

Reviews

8.8

Excellent

Rating 10 - Excellent. 442 out of 757 reviews" "
Rating 8 - Good. 205 out of 757 reviews" "
Rating 6 - Okay. 71 out of 757 reviews" "
Rating 4 - Poor. 28 out of 757 reviews" "
Rating 2 - Terrible. 11 out of 757 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Centenial is a really cool looking building of a different era. The staff and management were all very nice to deal with and I'd go there again in a heartbeat when in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable & spacious.
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable place
Stayed 1 night in Mar 2024

6/10 Okay

Kim

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed in Room 307. We actually had to walk uphill to get to the toilet and the second bed!! This was described as a boutique hotel - having worked for actual boutique hotels, this was not one. We found out there were renovations going on via text the day of check in so we had to use thr back entrance, go to the basement and check in was at a folding table next to the laundry room. We ibterrupted the staff person in the middle of his McDonalds lunch and he had to move his food out of the way to check us in! The room was quite small and for some reason the bathroom was designed with the opening to the shower behind the toilet and unless you lowered the shower head, the water bounced of the back wall and ran down the floor. Thd toilet was situated so that you could watch yourself on the toilet and there was absolutely no counter space in thd bathroom due to the overly large sink. It was just an okay place and far lower in quality than expected. I would not stay there again or recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

6/10 Okay

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Older building (part of its charm), but windows leaked and blinds didn’t help. Furnishings were spartan. Most irritating, “included breakfast” wasn’t made available. Reason given was too few guests that night to warrant settling it up. Demand for partial refund has gone unanswered.
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

YINGQI

Stayed 1 night in Nov 2023

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited amenities and dining but ok
Stayed 1 night in Nov 2023

10/10 Excellent

Keith

Stayed 1 night in Nov 2023

6/10 Okay

Deborah

Traveled with partner
Disliked: Property conditions & facilities
Neighborhood,
Stayed 2 nights in Nov 2023

8/10 Good

Claire-anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very comfortable and the restaurant was very good. Excellent table service from Lucy! Still waiting to hear from the manager about a mistake in room charges, however.
Stayed 1 night in Nov 2023

10/10 Excellent

Colleen

Stayed 1 night in Nov 2023

2/10 Terrible

Galen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities
Poor signage, both from outside and at the entrance.
Stayed 1 night in Oct 2023

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service
A wonderful hotel with lots of charm. However having some working AC would have been nice on a very warm day and evening which made it difficult to sleep. Hope your staff was very accommodating. Continental breakfast needs some improvement like maybe a waffle making machine.
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Stayed 1 night in Oct 2023

4/10 Poor

Yongping

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean
Stayed 1 night in Oct 2023

10/10 Excellent

Ronald, Colorado Springs

Great place
Stayed 1 night in Oct 2023

10/10 Excellent

HD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely Dinner was great The hotel setting and room were nice but fixing the wallpaper and cleaning the carpets would really enhance the atmosphere
Stayed 1 night in Oct 2023

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was obviously a remodeled older building, but was done very well. We stayed in a "Queen Turret" room. It was unique in that there was a small circular side room that was about 10 feet in diameter like in a castle. There were windows almost all around so it was bright and interesting. The bathroom was large and well done. The only negative thing about the room was that the outer wall on one side was angled from the ceiling to floor. There was a table against that wall with the ice bucket, glasses, plug for phone charging, etc. Almost every time my wife or I retrieved or placed something on the table, we hit our head when standing back up. Overall, very nice place.
Stayed 1 night in Sep 2023

8/10 Good

Charlotte

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Would stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

JEAN

Stayed 1 night in Oct 2023

4/10 Poor

Guillermo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is extremely run down. Wall covering in the room peeling everywhere, stains all over the carpet. I left the afternoon before my check out date just to avoid sleeping in the room one additional night. The carpet in the corridors was in very bad shape. The receptionist at check in was very nice though.
Stayed 2 nights in Sep 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, room comfort
A bit worn and tired looking place but not bad.
The ceiling fan was missing a blade, the carpets looked old and worn. Window curtains were in not so good condition and didn’t fit the windows. Otherwise it was a pretty good stay.
Stayed 1 night in Sep 2023

4/10 Poor

Allison

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Brigid

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Old Hotel with Charm
I found the centennial to be comfortable but certainly tired. Room 210 needs a freshening for sure. The button on the AC is worn off, the blinds were broken, the sink and toilet stained mostly from wear. The walls and doors need to be wiped down. The room really needs an upgrade if you are going to advertise as a higher end hotel. The lobby area was very nice and I appreciated the breakfast and early coffee.
Stayed 1 night in Sep 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Stayed 1 night in Sep 2023

8/10 Good

Sandra

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Aug 2023

6/10 Okay

Judith

Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Laura

Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Donald

Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoreau not far north
Wonderful place in a converted historic building. A nice base for exploring both Concord and areas further north, such as Meredith, NH where the statue in the photo is located
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Centennial Hotel Team on Aug 17, 2023
Thank you for choosing the Centennial Hotel, Paul! We are glad to see you enjoyed your stay and hope to welcome you back again soon.

6/10 Okay

Elizabeth

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed that the rooms look like they have not been updated in a very long time, carpet was really old , blinds were very dusty and old as well. Continental breakfast was a nice bonus, but will probably not stay here again unless there is a little Maintenace done to the rooms
Stayed 2 nights in Aug 2023
Response from The Centennial Hotel Team on Aug 14, 2023
Thank you for choosing the Centennial Hotel, Elizabeth. It seems your stay did not exceed your expectations, and for that we sincerely apologize; this is not in keeping with our high standards for our guests, and we will take your comments to the property owners as a means of further improvement. We hope you will give us another chance the next time your travels bring you to Concord.

2/10 Terrible

M

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in dire condition and I took pictures to back up the following statements where applicable. 1) At check-in you are told housekeeping comes every 3 days (on the morning of the 4th day) - they never came and so we checked out on the 4th day, read on. You are also told there is a $50 resort fee ( for what is unclear, a gym, a pool? ) 2) The exterior is peeling everywhere, roof tiles are missing (something I saw each time I left my room). 3) The room - peeling wall paper on all walls, slopping floors, mystery stains on a carpet so soiled it was hard and crackled underfoot to the bare foot, the outlets were at least 20 years old meaning no up to date plugs, the taste of dust in the air, mould lining the shower in the bathroom, a cracked sink with negligible drainage. On the plus side the A/C worked, the beds were comfortable but the bedding was old, the toilet flushed properly. 4) The food - no in room coffee maker, morning coffee at the front desk was coffee flavoured water. I was so concerned about the room and mould I didn’t dare try any of the food. 5) Staff - few but friendly and they know the place is an embarrassment because when checking out early there was no question or objection, just a resigned acceptance that an early sign out was not unusual. Sadly when I checked in to a chain hotel, the on duty staff bit their lip and only said it was sad but such was the condition of a remarkable historic building. The place needs millions in renovations, millions!
Stayed 6 nights in Aug 2023
Response from The Centennial Hotel Team on Aug 14, 2023
Thank you for choosing the Centennial Hotel, M. We are sorry to see you did not enjoy your stay and sincerely apologize for any inconveniences or gaps in service you may have experienced during your stay. We will take your feedback to our property leaders and owners as a means for improvement. We hope you will give us a second chance to exceed your expectations the next time your travels bring you to Concord.

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and responsive.
Stayed 1 night in Aug 2023
Response from The Centennial Hotel Team on Aug 14, 2023
Thank you for choosing the Centennial Hotel, Michael! We are glad to see you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel was very quaint. we enjoyed the old architeture. the room was clean and well stocked. we will definitely stay there again
Stayed 1 night in Aug 2023
Response from The Centennial Hotel Team on Aug 12, 2023
Thank you for choosing the Centennial Hotel, Cheryl! We are glad to see you enjoyed your stay and hope to welcome you back again soon.

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Cheaper than the Concord Hotel
It’s located about 1/2 mile out of downtown which is not a bad walk except for the threatening storms. Room cleaning is only after a 3 night stay, which I thought was unusual. The sick drain did not function properly and although we told the front desk it was not fixed. Also I called ahead to see if they have a car charger….they do but I was told it works poorly. I figured it would be as good As The one I have a home and it would do….BUT they charge $25 to use it!!!
Stayed 2 nights in Aug 2023
Response from The Centennial Hotel Team on Aug 11, 2023
Thank you for choosing the Centennial Hotel, Margaret! We sincerely apologize for any inconveniences experienced during your stay; this is not typical for us. We hope you will give us a second chance to exceed your expectations on a return visit in the future.

10/10 Excellent

Kiernan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Aug 2023
Response from The Centennial Hotel Team on Aug 11, 2023
Thank you for choosing the Centennial Hotel, Kiernan! We are glad to see you enjoyed your stay and hope to welcome you back again soon.

8/10 Good

James

Liked: Cleanliness
Breakfast, nothing to eat over heard front desk clerk complaining guess still coming for breakfast and it was only 9:15 when breakfast finished at 9:30
Stayed 1 night in Aug 2023
Response from The Centennial Hotel Team on Aug 11, 2023
Thank you for choosing the Centennial Hotel, James. We apologize for any inconveniences experienced during your stay and will use your feedback as a training opportunity for our staff. We hope to welcome you back the next time your travels bring you to Concord.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from The Centennial Hotel Team on Aug 10, 2023
Thank you for choosing the Centennial Hotel, Cynthia! If there was anything we could have done to make your stay more enjoyable, please let us know. We hope to welcome you back again soon.