Posted Aug 10, 2016
Housekeepers were non-English-speaking, cell phone chatting, didn't empty trash, didn't bring clean towels, sometimes didn't visit the room at all. Dirty dishes in cupboards, urine in toilet at check-in time, smirked and giggled when asked for anything.
Comment from Hotel Management
Aug 11, 2016 by Cynthia Peterson, Hotel Management
Dear Valued Guest,
Thank you for your most recent response regarding your stay here. As we pride ourselves on great service, it seems as though the housekeeping department fell short of your expectations. I have shared this with the department and ensure you this was an isolated issue and will not happen again.
When travel brings you back to Manchester, I hope you can try us again