Estimada Nila,lamentamos saber que tu experiencia en el Royal Decameron Punta Sal no fue del todo satisfactoria. Tomaremos nota de tus comentarios sobre el personal del front desk y trabajaremos en mejorar nuestro servicio de atención al cliente. Agradecemos tus comentarios sobre el personal del restaurante, transporte y limpieza, y nos complace saber que te brindaron un buen trato. Valoramos tus opiniones y esperamos tener la oportunidad de recibirte nuevamente en el futuro para brindarte una mejor experiencia.Atentamente,Equipo del Royal Decameron Punta Sal

Estimado Shades: Agradecemos que haya dedicado su tiempo en calificarnos las experiencias durante su estadía, este comentario ya han sido compartidos con el resto del equipo, es importante para nuestro personal conocer su experiencia que le permitirá tomar estrategias adecuadas con la finalidad de mejorar día a día. nuestro producto y servicio para su satisfacción. Nos disculpamos por no haber cumplido sus expectativas y esperamos volver a recibirla para que revierta su experiencia y podamos ser mejores anfitriones de sus vacaciones. Saludos Cordiales, Equipo de Hotel Royal Decamerón Punta Sal

Estimado Marco:Agradecemos que haya dedicado su tiempo para transmitirnos las experiencias durante su estadía, estos comentarios ya han sido compartidos con el resto del equipo, es importante para nuestro staff conocer su experiencia que permitirá tomar estrategias adecuadas con la finalidad de mejorar día a día nuestro producto y servicio para su satisfacción.Nos disculpamos por no haber cumplido sus expectativas y esperamos volver a recibirla para que revierta su experiencia y podamos ser mejores anfitriones de sus vacaciones.

Dear Jessica,We greatly appreciate that you have taken the time to tell us about your experiences during your stay, these comments have already been shared with the rest of the team, in this regard, we are glad to know that you found your stay pleasant.Thank you for choosing us, we look forward to seeing you again at our destinations to be the best hosts for your next vacation and live the best Decameron experience.Cordially,Graciela AliagaJefe de Servicio al Huésped Hotel Royal Decameron Punta Sal

Dear Boris:We appreciate that you have dedicated your time to tell us about your experiences during your stay, these comments have already been shared with the rest of the team, it is important for our staff to know about your experience that will allow us to take appropriate strategies in order to improve our product day by day and service to your satisfaction.We apologize for not having met your expectations and we hope to receive you again so that you can reverse your experience and we can be better hosts of your vacations.Cordially,Graciela AliagaJefe de Servicio al Huésped Hotel Royal Decameron Punta Sal

Estimado huesped:Gracias por dejarnos una calificación estamos muy contentos de que haya tenido una excelente estadía con nosotros y esperamos que nos pueda volver a visitar pronto.Atentamente,Graciela AliagaRoyal Decameron Punta Sal

Dear guest, On behalf of the Royal Decameron Punta Sal hotel we want to thank you for the time dedicated to letting us know your opinion, which is very important to us. We are so happy to hear that you enjoyed your stay with us. We hope to have the pleasure of serving you again in the next opportunity and make your vacation the best experience. Sincerely, Tatiana Quintana Guest Service Manager Royal Decameron Punta Sal Hotel

Dear guest, On behalf of the Royal Decameron Punta Sal hotel we want to thank you for the time dedicated to letting us know your opinion, which is very important to us. We are so happy to hear that you enjoyed your stay with us. We hope to have the pleasure of serving you again in the next opportunity and make your vacation the best experience. Sincerely, Tatiana Quintana Guest Service Manager Royal Decameron Punta Sal Hotel

Estimado huésped, En nombre del hotel Royal Decameron Punta Sal queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros. Lo invitamos a que nos amplíe sus comentarios y nos permita conocer en detalle en qué aspecto de nuestros servicios podemos mejorar. Esperamos volver a tener el gusto de atenderlo en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia. Saludos cordiales, Tatiana Quintana Jefe de Servicio al huésped Hotel Royal Decameron Punta Sal

Dear guest, We are happy to hear that you enjoyed our hotel and the services we offer here. We hope you visit us soon, we wait for you at our resort and in the rest of the destinations that Decameron offers you to live an all-inclusive vacation. Sincerely, Tatiana Quintana Guest Service Manager

Dear Teresa, we greatly appreciate that you have dedicated your time to transmit us the experiences during your stay, these comments have already been shared with the rest of the team, regarding this, we are glad to know that you found your stay pleasant, your congratulations will be extended to our team for the work done. Rest assured that your comments are extremely valuable to us and are transmitted to the corresponding areas in order to improve our product and service day by day for your satisfaction. We apologize for not having met your expectations and we hope to welcome you again so that you can reverse your experience and we can be the best hosts of your vacation. Best regards, Head of Guest Service.

Dear Max, Thank you very much for choosing our Hotel for your vacations and for taking the time to write a review. We have read all the observations you made and are taking note of them, we are sharing this information with all our team leaders to understand how we weren't able to fulfill your expectations. Best regards,

Estimate Guest Thank you for leaving a review about your stay with us, we are deeply concerned about the issues you mentioned and would like some aditional information about your stay at our Hotel, please send us an email to jefeservicioalhuesped.puntasal@decameron.com. Best regards, Renzo Bejar R. Sub Gerente Royal Decamerón Punta Sal

Dear Dec; On behalf of the Royal Decameron Punta Sal hotel we would like to thank you for the time spent answering our survey and letting us know your opinion, which is very important for us. We are very happy to know that you liked the friendliness of all our staff and facilities of our hotel and highlight the issue of cleanliness in the areas where we serve food. We regret that your experience was not satisfactory in that it was difficult for you to communicate with staff for reasons that did not speak English. The Hotel has the decameron explorer agency within the hotel facilities that offers tourist services so you can get to know part of our area for an additional cost. attentively

Gracias por dejarnos una calificación de 4 estrellas! Saludos cordiales, Renzo Béjar Rios Sub Gerente Royal Decamerón Punta Sal

Dear Jeanne Thank you for taking the time for leaving a review about your stay in our Hotel. We are deeply sorry to know that you had some issues regarding our food service and that this caused other issues with housekeeping. Our commitment with guests it to provide fresh food with quality produce in a controlled environment every day, that is why we have implemented one of the best food hygiene programs in the country. The stomach issues you describe were not reported to our staff by you or other guests, therefore might not have been caused by the food served in the Hotel. The bed linens you mention had to be disposed after the incident, that is why our staff had the indication of charging you for this. I understand your concern, but we ask you to understand the extra costs associated with this. Finally, we apologize if our staff was unpolite in any manner, the language barrier might have been an issue to consider, but this is not a valid excuse. We are taking your recommendations in consideration and will be working extra in the issues mentioned about customer service. Saludos cordiales, Renzo Béjar Rios Sub Gerente Royal Decamerón Punta Sal

Estimado Huésped, Agradecemos que haya dedicado su tiempo para transmitirnos las experiencias durante su estadía, estos comentarios ya han sido compartidos con el resto del equipo, respecto a esto, nuestro horario de colocación de brazaletes es a las 15:00 hrs, entrega de llaves de 15:00 a 17:30 hrs, contamos con uso anticipado de instalaciones (UAI) con costo adicional: 19 dólares por persona a partir de las 10:30 hrs, este pago se deberá realizar en caja del hotel. Tenga la certeza que sus comentarios son sumamente valiosos para nosotros y son transmitidos a las áreas correspondientes con la finalidad de mejorar día a día nuestro producto y servicio para su satisfacción. Nos disculpamos por no haber cumplido sus expectativas y esperamos volver a recibirla para que revierta su experiencia y podamos ser los mejores anfitriones de sus vacaciones. Cordialmente, Gerente General del Hotel Royal Decameron Punta Sal

Estimado Huésped, Agradecemos que haya dedicado su tiempo para transmitirnos las experiencias durante su estadía, tenga la certeza que sus comentarios son sumamente valiosos para nosotros y son transmitidos a las áreas correspondientes con la finalidad de mejorar día a día nuestro producto y servicio para su satisfacción. Nos disculpamos por no haber cumplido sus expectativas y esperamos volver a recibirlo para que revierta su experiencia y podamos ser los mejores anfitriones de sus vacaciones. Cordialmente, Gerente General del Hotel Royal Decameron Punta Sal

Estimado Huésped, Agradecemos que haya dedicado su tiempo para transmitirnos las experiencias durante su estadía, estos comentarios ya han sido compartidos con el resto del equipo, respecto a esto, nos alegra saber que encontró agradable su estadía, se harán extensivos sus comentarios sobre nuestra atención, eso afirma la pasión por el servicio de nuestro equipo. Se tendrá en cuenta las observación sobre los baños. Tenga la certeza que sus comentarios son sumamente valiosos para nosotros y son transmitidos a las áreas correspondientes con la finalidad de mejorar día a día nuestro producto y servicio para su satisfacción. Nos disculpamos por no haber cumplido sus expectativas y esperamos volver a recibirlo para que revierta su experiencia y podamos ser los mejores anfitriones de sus vacaciones. Cordialmente, Gerente General del Hotel Royal Decameron Punta Sal

Estimado Huésped Estamos agradecidos de que haya compartido su comentario con nosotros. Ha sido un entusiasmo haberlo recibido en nuestras instalaciones, nos complace saber que ha tenido una estancia memorable. Es tan inspirador para nosotros ver que nuestros huéspedes han tenido una hermosa estadía que en sí misma es el mayor reconocimiento por todos los esfuerzos que hemos realizado como equipo Royal Decameron Punta Sal, que se encuentra al pendiente de las instalaciones y la operación día a día, para así disfrute de la mejor experiencia Decameron. Le agradecemos por su preferencia, el equipo espera su regreso pronto a lo que esperamos que sea ahora su hogar cuando esté en la ciudad. Vuelva pronto. Cordialmente, Gerencia General del Hotel Royal Decameron Punta Sal

Dear guest We are grateful that you have shared your comment with us. It has been an enthusiasm to have received it in our facilities, we are pleased to know that you have had a memorable stay. It is so inspiring for us to see that our guests have had a beautiful stay that in itself is the greatest recognition for all the efforts we have made as a team Royal Decameron Punta Sal, which is aware of the facilities and the day-to-day operation , so enjoy the best Decameron experience. We thank you for your preference, the team expects you to return soon to what we hope will be your home when you are in town. Come back soon. Cordially, General Management of the Hotel Royal Decameron Punta Sal

Estimada Huésped Estamos agradecidos de que haya compartido el comentario con nosotros. Ha sido un gusto haberlo recibido, nuestro equipo Royal Decameron Punta Sal se encuentra al pendiente de las instalaciones y la operación día a día, para así pueda disfrutar de la mejor experiencia Decameron. Tendremos en cuenta lo mencionado. Agradecemos nos retroalimente con su experiencia en nuestro hotel. Le agradecemos por su visita. Cordialmente, Gerencia General del Hotel Royal Decameron Punta Sal

687/5000 Dear Guest We are grateful that you have shared the comment with us and Trip Advisor. It has been a pleasure to have received it, it gives us joy to know that your vacation has been enjoyed, that affirms the work of our team Royal Decameron Punta Sal that is on the lookout for the facilities and the day to day operation, so, you can enjoy the Best Decameron experience. Your comment helps us and motivates our team to continue directing efforts in the work of continuous improvement. We thank you for your preference, it will be a pleasure to receive you again, since we are waiting for your visit. Cordially, General Management of the Hotel Royal Decameron Punta Sal

Dear Guest We are grateful that has shared the comments with us. Regarding your comments on our infrastructure, our maintenance staff and public areas ensure the good delivery to our guests, by the water of the pool we comply with the national standards that is supervised by our area of Safety and Hygiene. In regards to your appreciation of the food, we have an international buffet for breakfast, lunch and thematic dinners (Asian, Marino, Caribbean, Mexican, French, Italian, Spanish, International, Barbecue and Peruvian), very apart from our theme restaurants Oliva Limon (Mediterranean food), La Cevicheria (Peruvian food); We will also take into account what is mentioned in the sanck and we will put more emphasis on continuous improvement. Agradecememos for your preference, will be a pleasure again receive it, now look forward to your visit. Cordially,

Estimado Hugo: Gracias por compartir tu experiencia en el Royal Decameron Punta Sal, Hugo. Lamentamos que las habitaciones no estuvieran limpias y que las instalaciones estuvieran viejas. Sin embargo, nos alegra saber que disfrutaste de la comida y su variedad de carnes. Tomaremos tus comentarios en consideración para mejorar nuestro servicio. Estamos a tu disposición para cualquier otra pregunta o consulta.Cordialmente,Equipo Hotel Decameron Punta Sal

Dear Pablo:We appreciate that you have dedicated your time to tell us about your experiences during your stay, these comments have already been shared with the rest of the team, it is important for our staff to know about your experience that will allow us to take appropriate strategies in order to improve our product day by day and service to your satisfaction.We apologize for not having met your expectations and we hope to receive you again so that you can reverse your experience and we can be better hosts of your vacations.

Estimado Alejandro:Muchas gracias por dejarnos su comentario, este nos llena de motivación para seguir trabajando por nuestros clientes. Nos hace muy felices saber que disfrutó de la atención, el servicio y las instalaciones de nuestro Hotel, siempre será bienvenido.Esperamos que nos visite pronto, lo esperamos tanto en nuestro resort como en el resto de los destinos que Decameron le ofrece para vivir unas vacaciones con Todo incluido.Saludos Cordiales,Graciela AliagaHoteles Decameron

Estimado Señor:En nombre del hotel queremos agradecerle el tiempo dedicado a comentarnos sobre la experiencia durante su estadía en nuestras instalaciones del Hotel Royal Decameron Punta Sal. Lamentamos que su experiencia no haya sido del todo buena, compartiremos sus comentarios con las áreas correspondientes para mejorar en los puntos mencionados y en otra visita pueda tener la certeza de estos cambios superen su expectativas . Asi mismo esperamos tenerlo nuevamente por nuestras instalaciones del Hotel y hacer de su estadía la mejor experiencia vacacional.Atentamente, Graciela Aliaga