Ratings based on 411 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Perfect for our needs. Excellent

Posted Oct 4, 2017
Excellent staff members from top to bottom most specifically the housekeeping and security..
Comment from Hotel Management
Oct 6, 2017 by Amit Oberoi, Hotel Management
Dear Dolores, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amit Oberoi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Love Edsa Shangri-la and I will always come back

Posted Aug 24, 2017
Very convenient for me going shopping and places and the service is excellent above and beyond!
Comment from Hotel Management
Aug 24, 2017 by Amit O, Hotel Management
Thank you for taking the time to share your experience. We are delighted to hear that our team had taken good care of you. Please know that your feedback is important to us. Once again thank you and we hope to welcome you again soon. Yours sincerely, Amit O, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Orinda, CA

Perfect location

Posted Aug 17, 2017
This is our "go to" hotel when in the area. Definitely will return again
Comment from Hotel Management
Aug 18, 2017 by Amit, Hotel Management
Dear Rommel, Thank you fro your feedback. Please know that we value your feedback. On behalf of the rest of my team, I look forward to welcoming you in the future to once again delight you. Yours sincerely, Amit O General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from fontana, ca

Posted Aug 8, 2017
Wonderful staff and great hospitality, beautiful hotel! Room was relaxing and comfortable. Complimentary breakfast for hotel guests was great! Thank you to the hotel and its staff for a very memorable stay... Mabuhay!🇵🇭
Comment from Hotel Management
Aug 8, 2017 by Amit, Hotel Management
Dear Carol, We are happy to know that you found comfort while staying at Edsa Shangri-La, Manila. We are extremely appreciative of all your kind words about the hotel facilities and staff. Please know that we value your feedback. On behalf of the rest of my team, I look forward to welcoming you in the future to once again delight you. Yours sincerely, Amit Oberoi General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Really a nice comfortable hotel...

Posted Aug 7, 2017
Pros: Comfort and food
Cons: Room maintenance.
Location: Great location and 2 large connecting malls.
This is a very nice hotel, the food is very good, the main facilities are great, wonderful pool area, and very nice hotel staff. Plus direct connections to 2 malls. Rooms are clean and comfortable, but I did notice rooms are a little plan, and lacking a bit on the maintenance side.
Comment from Hotel Management
Aug 8, 2017 by Amit, Hotel Management
Dear Russell, Thank you for sharing with us your experience. We are happy to hear that you were very comfortable during your stay. Feedback such as yours is encouraging as we strive to provide our guests a memorable experience. On behalf of the rest of my team, I look forward to your next stay at the hotel so we can once again give you our warm welcome. Yours sincerely, Amit Oberoi General Manager
5 out of 5
Recommended
for Families
by A verified traveler from California

Great view, walk-able access to shopping/dining

Posted Aug 7, 2017
Pros: beautiful property and clean rooms
Location: walkable to Shangri-La Plaza and SM, so easy access to shopping and dining.
Most of the staff was kind and courteous, and went above and beyond for us. The complimentary breakfast had been moved upstairs due to a private event on one day, and the staff upstairs was not as attentive, but over all, we'd definitely recommend Shangri-La to friends.
Comment from Hotel Management
Aug 8, 2017 by Amit, Hotel Management
Dear Mary, Thank you taking the time to write about your experience. It is wonderful to hear that our team had gone above and beyond to ensure you had a comfortable stay with us. On the other hand, your observation about the staff in our alternative venue has been noted and will be shared to the department concerned to ensure it does not recur in the future. Once again, thank you for your time and we look forward to welcoming you back in the not too distant future. Yours sincerely, Amit Oberoi General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Close to the mall

Posted Jul 19, 2017
The hotel is so close to the mall so you can just walk back and forth if you ever need anything. I was just disappointed with the lunch buffet, I was expecting more selections and varieties of food. The price of the hotel room per night for me is just right, I don't mind staying in this hotel again.
Comment from Hotel Management
Jul 22, 2017 by Amit Oberoi , Hotel Management
Dear Toni Rose B, Thank you for taking the time to share your experience at your urban oasis. We always appreciate comments from our guests as it will help us in becoming better at what we do. Providing our guests with a high level of service has always been our mission. We have taken this into consideration and will take steps towards improvement.​ We would love to have you stay with us again in the future. Yours sincerely, Amit Oberoi General Manager
5 out of 5
by A verified traveler

Posted Jul 18, 2017 on Hotels
It was as expected of a 5-star hotel. I liked their service when I ordered room service. The staff were very friendly and accommodating. The view, however, was not that great.
Comment from Hotel Management
Jul 24, 2017
Dear guest, It was a pleasure having you as a guest here at Edsa Shangri-La, Manila. We are greatly heartened by your feedback, and we will continue to serve you with the Shangri-La brand of hospitality you have come to expect from us. We would love to have you stay with us again in the future. Again, thank you for taking the time to let us know how much you enjoyed your stay. Yours sincerely, Amit Oberoi General Manager
5 out of 5
by Ann

This traveler left a rating score only Posted Jul 17, 2017 on Hotels
4 out of 5
by Nick

Awsome facilities

Posted Jul 14, 2017 on Hotels
Very comfortable. Eye catching hotel.
Comment from Hotel Management
Jul 24, 2017
Dear Nick, It was a pleasure having you as a guest here at Edsa Shangri-La, Manila. We are greatly heartened by your feedback, and we will continue to serve you with the Shangri-La brand of hospitality you have come to expect from us. We would love to have you stay with us again in the future. Again, thank you for taking the time to let us know how much you enjoyed your stay. Yours sincerely, Amit Oberoi General Manager